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Fast Foods, Fast Replies – Managing Social Media for Effective Customer Support

Fast food chains are huge companies with thousands, even millions of customers. This means that, every minute, they are dealing with the challenge of providing immediate responses to their clients’ questions and complaints. Are they good at using social media to provide an efficient customer support? Some are doing a great job, whereas others have still a long way to go.

A New Login for Swat.io!

When we first started to work on Swat.io in 2012, the app was planned to be an in-house, Facebook-only monitoring tool for ourselves […]

Native Scheduling on Facebook!

Ever wanted to pre-schedule the promotion of a Facebook post? With Native Scheduling you can now use Swat.io to (dark-)publish & advertise posts straight on your Facebook page!