6 Tips on How to Measure Social Media Impact
Is there a way of keeping track of social media impact? When it comes to handling multiple social media accounts, […]
Content Hub
7 Community Management tips for Social Media Key Account Officers
Social Media community management can be a nightmare, especially when you’re handling multiple Social Media accounts for several clients with a small team…
Easy to Disinguish: “Unpublished Page Posts” in Calendar
Very often, your feedback is the starting point for a “Daily Improvement”! Like today, when we’ve changed how Facebook’s Unpublished Posts […]
Fast Foods, Fast Replies – Managing Social Media for Effective Customer Support
Fast food chains are huge companies with thousands, even millions of customers. This means that, every minute, they are dealing with the challenge of providing immediate responses to their clients’ questions and complaints. Are they good at using social media to provide an efficient customer support? Some are doing a great job, whereas others have still a long way to go.
Keep Track with Author Attribution
Time for another update! Today we’re adding Author Attribution – a quick way to see which Swat.io team member has published […]
Share Images & Files on the Activity Log
Just a quick Tuesday-morning update! As of today, you can use the Activity Log in Tickets and Posts not only to share internal […]
Better Customer Support with our Ticket Inbox 2.1
Just after relaunching the Ticket Inbox – Swat.io’s social customer support hub – a few months ago, we immediately started to think about further […]
A New Login for Swat.io!
When we first started to work on Swat.io in 2012, the app was planned to be an in-house, Facebook-only monitoring tool for ourselves […]
Improved Location Targeting on Facebook: Cities & Regions
Earlier this week we’ve extended the Location Targeting capabilities of Facebook posts in our composer! Besides countries, you can now target for […]
Facebook @-Mentions + Auto-Complete for Twitter/Instagram
@-Mentions. Easily the no. 1 feature requested by our existing user base for YEARS! Today we’re happy to announce support for @-Mentions, and as a Bonus: Auto-Complete for Twitter & Instagram!
Native Scheduling on Facebook!
Ever wanted to pre-schedule the promotion of a Facebook post? With Native Scheduling you can now use Swat.io to (dark-)publish & advertise posts straight on your Facebook page!