{"id":56296,"date":"2026-02-18T10:47:03","date_gmt":"2026-02-18T08:47:03","guid":{"rendered":"https:\/\/swat.io\/?post_type=swatio_update&#038;p=56296"},"modified":"2026-05-12T13:34:57","modified_gmt":"2026-05-12T11:34:57","slug":"comment-list-now-directly-in-your-tickets","status":"publish","type":"swatio_update","link":"https:\/\/swat.io\/en\/changelog\/comment-list-now-directly-in-your-tickets\/","title":{"rendered":"Comment list now directly in your tickets"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">When a post receives many comments, things can quickly become overwhelming.<br>What\u2019s negative? What has already been automatically hidden by AI? And what still requires your attention?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We\u2019ve now brought the functionality of the Comment List directly into your tickets, so you can work even faster there \u2014 <strong>structured, compact, and filterable<\/strong>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">How it works<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">In tickets for posts with comments, you\u2019ll now find a second tab: \u201cComment List.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">There, all comments for the respective post are displayed in chronological order. Unlike the regular ticket view, this tab allows you to filter comments by sentiment and status \u2014 helping you establish the perfect workflow for your needs.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1080\" height=\"687\" src=\"https:\/\/swat.io\/wp-content\/uploads\/2026\/02\/kommentarlisteticket_en-1080x687.png\" alt=\"\" class=\"wp-image-56297\" srcset=\"https:\/\/swat.io\/wp-content\/uploads\/2026\/02\/kommentarlisteticket_en-1080x687.png 1080w, https:\/\/swat.io\/wp-content\/uploads\/2026\/02\/kommentarlisteticket_en-750x477.png 750w, https:\/\/swat.io\/wp-content\/uploads\/2026\/02\/kommentarlisteticket_en-640x407.png 640w, https:\/\/swat.io\/wp-content\/uploads\/2026\/02\/kommentarlisteticket_en-300x191.png 300w, https:\/\/swat.io\/wp-content\/uploads\/2026\/02\/kommentarlisteticket_en.png 1436w\" sizes=\"(max-width: 1080px) 100vw, 1080px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>These filters are available: <\/strong><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-f56f613f wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<ul class=\"wp-block-list\">\n<li>All comments<\/li>\n\n\n\n<li>Sentiment: Postive<\/li>\n\n\n\n<li>Sentiment: Negative<\/li>\n\n\n\n<li>Sentiment: Neutral<\/li>\n\n\n\n<li>No Sentiment<\/li>\n\n\n\n<li>Unread only<\/li>\n\n\n\n<li>Read only<\/li>\n\n\n\n<li>Action required<\/li>\n\n\n\n<li>Auto-Hidden<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"342\" height=\"235\" src=\"https:\/\/swat.io\/wp-content\/uploads\/2026\/02\/filter_commentlistticket_en.png\" alt=\"\" class=\"wp-image-56299\" srcset=\"https:\/\/swat.io\/wp-content\/uploads\/2026\/02\/filter_commentlistticket_en.png 342w, https:\/\/swat.io\/wp-content\/uploads\/2026\/02\/filter_commentlistticket_en-300x206.png 300w\" sizes=\"(max-width: 342px) 100vw, 342px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Your benefit<\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Work faster:<\/strong> Filter specifically by sentiment or status and process comments in a structured way.<\/li>\n\n\n\n<li><strong>Work with priorities: <\/strong>See at a glance what\u2019s critical and address it first.<\/li>\n\n\n\n<li><strong>Transparency in moderation: <\/strong>Easily track which comments have already been processed or automatically hidden by AI.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Especially when comment volume is high, this means less chaos and more flow.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><em>This feature is available in all L and Custom plans.<\/em><\/strong><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\">You might also be interested in:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/swat.io\/en\/changelog\/comment-list-for-efficient-community-management\/\">The comment list in Swat.io <\/a><\/li>\n<\/ul>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\">If you have any questions, don\u2019t hesitate to\u00a0<strong>contact our Support Team via Chat or\u00a0<a href=\"mailto:support@swat.io\">support@swat.io<\/a><\/strong>.<br><br><\/p>\n","protected":false},"featured_media":0,"template":"","class_list":["entry","entry--swatio_update"],"_links":{"self":[{"href":"https:\/\/swat.io\/en\/wp-json\/wp\/v2\/swatio_update\/56296","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/swat.io\/en\/wp-json\/wp\/v2\/swatio_update"}],"about":[{"href":"https:\/\/swat.io\/en\/wp-json\/wp\/v2\/types\/swatio_update"}],"wp:attachment":[{"href":"https:\/\/swat.io\/en\/wp-json\/wp\/v2\/media?parent=56296"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}