{"id":56490,"date":"2026-02-26T12:22:34","date_gmt":"2026-02-26T10:22:34","guid":{"rendered":"https:\/\/swat.io\/?post_type=swatio_update&#038;p=56490"},"modified":"2026-02-26T12:22:35","modified_gmt":"2026-02-26T10:22:35","slug":"insights-update-more-transparency-for-inbox-publisher-tags","status":"publish","type":"swatio_update","link":"https:\/\/swat.io\/en\/changelog\/insights-update-more-transparency-for-inbox-publisher-tags\/","title":{"rendered":"Insights update: More transparency for Inbox, Publisher &amp; Tags"},"content":{"rendered":"\n<p>With this release, we are significantly expanding your Insights \u2013 giving you more clarity in your workflows, better control in community management, and more informed decision-making in publishing.<\/p>\n\n\n\n<p>From now on, new Explorer pages and additional options for custom dashboards are available to you.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">How it works<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">More clarity through Tag Insights<\/h3>\n\n\n\n<figure class=\"wp-block-image size-large\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1080\" height=\"568\" src=\"https:\/\/swat.io\/wp-content\/uploads\/2026\/02\/Screenshot-2026-02-26-at-11.02.40-1080x568.png\" alt=\"\" class=\"wp-image-56503\" srcset=\"https:\/\/swat.io\/wp-content\/uploads\/2026\/02\/Screenshot-2026-02-26-at-11.02.40-1080x568.png 1080w, https:\/\/swat.io\/wp-content\/uploads\/2026\/02\/Screenshot-2026-02-26-at-11.02.40-750x394.png 750w, https:\/\/swat.io\/wp-content\/uploads\/2026\/02\/Screenshot-2026-02-26-at-11.02.40-1536x808.png 1536w, https:\/\/swat.io\/wp-content\/uploads\/2026\/02\/Screenshot-2026-02-26-at-11.02.40-2048x1077.png 2048w, https:\/\/swat.io\/wp-content\/uploads\/2026\/02\/Screenshot-2026-02-26-at-11.02.40-640x336.png 640w, https:\/\/swat.io\/wp-content\/uploads\/2026\/02\/Screenshot-2026-02-26-at-11.02.40-300x158.png 300w\" sizes=\"(max-width: 1080px) 100vw, 1080px\" \/><\/figure>\n\n\n\n<p>Tags are much more than simple categorization. With this update, you can now systematically analyze them.<\/p>\n\n\n\n<p>You now have a dedicated <strong>Tags Explorer page<\/strong> and can use relevant tag metrics in your custom dashboards.<\/p>\n\n\n\n<p>This allows you to, for example:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>identify which topics appear most frequently<\/li>\n\n\n\n<li>analyze which content strategically dominates<\/li>\n\n\n\n<li>see how many posts are assigned to specific categories<\/li>\n\n\n\n<li>evaluate topic clusters based on data<\/li>\n<\/ul>\n\n\n\n<p>Especially for content strategy, tagging becomes measurable instead of purely organizational. In addition, the widgets from the Tags Explorer page are now available in custom dashboards.<\/p>\n\n\n\n<p><em>This feature is available for M, L, and Custom users.<\/em><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Expanded Inbox Insights<\/h3>\n\n\n\n<p>We have significantly expanded Inbox analytics \u2013 not only in the Explorer pages but also in custom dashboards.<\/p>\n\n\n\n<p>With the new <strong>Inbox Explorer page<\/strong>, you get a comprehensive view of:<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<ul class=\"wp-block-list\">\n<li>ticket volume<\/li>\n\n\n\n<li>assignments<\/li>\n\n\n\n<li>response times<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<ul class=\"wp-block-list\">\n<li>resolution times<\/li>\n\n\n\n<li>reopened tickets<\/li>\n\n\n\n<li>reply volume<\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n\n\n<p><strong>This means:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>You can identify team overload early.<\/li>\n\n\n\n<li>You can see whether responsibilities are clearly structured.<\/li>\n\n\n\n<li>You can evaluate quality and speed in relation to each other.<\/li>\n\n\n\n<li>You can make community management fully measurable for the first time.<\/li>\n<\/ul>\n\n\n\n<p>This feature is only available for L and Custom users in the Inbox.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Expanded Publisher Insights<\/h3>\n\n\n\n<p>We have also expanded analytics in the Publisher area.<\/p>\n\n\n\n<p>With the new <strong>Publisher Explorer page<\/strong> and its related widgets and metrics, you can, among other things:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>gain more transparency into publishing workflows<\/li>\n\n\n\n<li>compare created and published posts across channels<\/li>\n\n\n\n<li>analyze assignments and approval processes<\/li>\n\n\n\n<li>make median approval times visible<\/li>\n<\/ul>\n\n\n\n<p>This not only shows what was published, but also how efficiently your internal processes are working.<\/p>\n\n\n\n<p><em>This feature is only available for L and Custom users.<\/em><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Your benefit<\/h2>\n\n\n\n<p>With this update, you\u2019re not just getting more widgets \u2013 you\u2019re gaining a clearer understanding of how your social media work actually performs.<\/p>\n\n\n\n<p>You can now:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>identify connections instead of looking at isolated numbers \u2013 for example between topics, community sentiment, team performance, and publishing processes<\/li>\n\n\n\n<li>detect bottlenecks and optimization potential earlier, before they impact response times, quality, or workload<\/li>\n\n\n\n<li>steer community management and publishing with clarity instead of relying on gut feeling<\/li>\n\n\n\n<li>report results confidently using individually customizable dashboards for different stakeholders<\/li>\n<\/ul>\n\n\n\n<p class=\"has-text-align-center\">If you have any questions, don\u2019t hesitate to&nbsp;<strong>contact our Support Team via Chat or&nbsp;<a href=\"mailto:support@swat.io\">support@swat.io<\/a><\/strong>.<\/p>\n\n\n\n<p><\/p>\n","protected":false},"featured_media":0,"template":"","class_list":["entry","entry--swatio_update"],"_links":{"self":[{"href":"https:\/\/swat.io\/en\/wp-json\/wp\/v2\/swatio_update\/56490","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/swat.io\/en\/wp-json\/wp\/v2\/swatio_update"}],"about":[{"href":"https:\/\/swat.io\/en\/wp-json\/wp\/v2\/types\/swatio_update"}],"wp:attachment":[{"href":"https:\/\/swat.io\/en\/wp-json\/wp\/v2\/media?parent=56490"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}