{"id":57683,"date":"2026-05-07T10:35:45","date_gmt":"2026-05-07T08:35:45","guid":{"rendered":"https:\/\/swat.io\/?post_type=swatio_update&p=57683"},"modified":"2026-05-12T13:34:07","modified_gmt":"2026-05-12T11:34:07","slug":"comment-tagging-finally-categorize-individual-comments","status":"publish","type":"swatio_update","link":"https:\/\/swat.io\/en\/changelog\/comment-tagging-finally-categorize-individual-comments\/","title":{"rendered":"Comment Tagging: Finally categorize individual comments"},"content":{"rendered":"\n

One ticket, 30 comments, five different topics. Until now, you could only tag the entire ticket and by the end of the day, you knew a lot was happening, but not what your community was actually talking about<\/strong>. That changes now: with Comment Tagging, you assign tags directly to individual comments \u2014 manually, in bulk, or automated<\/strong>.<\/p>\n\n\n\n

The same goes for individual messages and DMs<\/strong>, of course.<\/p>\n\n\n\n

How it works<\/strong><\/h2>\n\n\n\n

Setting tags:<\/strong><\/h3>\n\n\n\n

Tag individual comments.<\/strong> Use the tag icon next to a comment to assign tags, both inside a ticket and in the comments list. You work with your existing tag pool. No separate concept, no duplicate maintenance.<\/p>\n\n\n

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Bulk-tagging in the comments list.<\/strong> Select multiple comments and tag them in one go, instead of clicking through each one individually.<\/p>\n\n\n\n

Automated tagging.<\/strong> From now on, you’ll find a new action called “Add Tag(s) to Comment”<\/strong> in your keyword automations. Use it to automatically tag comments and messages that match specific keywords without any extra effort.<\/p>\n\n\n

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Filtering by tags:<\/strong><\/h3>\n\n\n\n

You can filter by the tags you’ve set, both in the comments list and in the list view inside a ticket. And clicking an existing comment tag takes you straight to a filtered list of all comments with that tag.<\/p>\n\n\n

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Good to know:<\/strong><\/h3>\n\n\n\n

Tags are still managed in the existing Tag Manager \u2014 meaning you automatically have access to all existing tags. In the Tag Manager settings, you’ll now find a new column called “Comments”, where you can check at any time how often a specific tag has been applied<\/strong>.<\/p>\n\n\n\n

Heads up:<\/strong> This feature is available on the L and Custom plans.<\/p>\n\n\n\n

Your benefit<\/strong><\/h2>\n\n\n\n

You can finally categorize what your community is really talking about<\/strong>. No more relying on imprecise tags at the ticket level.<\/p>\n\n\n\n

Complaints, feedback, product questions: it’s all filterable now,<\/strong> and thanks to automation, it doesn’t add real workload. It also helps with prioritization<\/strong> so you can handle the critical comments first.<\/p>\n\n\n\n

And there’s more coming: behind the scenes, we’re already working on making Comment Tags reportable in Insights<\/strong>. Stay tuned. \ud83c\udfa7<\/p>\n\n\n\n

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This could be interesting for you as well:<\/p>\n\n\n\n