Fully Integrated Customer Relationship Management

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Start great customer relations with our built-in system

Show your customers how much you care about them and always keep track of how they interact with your brand on Social Media. See how often they comment on posts or send you messages. Tag users to segment certain groups of customers and use the Activity Log for internal comments for team members. Our CRM helps you to easily identify the people you’re talking to and cater to their wishes and needs.

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See the mood of your whole community or certain customers

Our sentiment system allows you to track the mood of people interacting with you. Simply set the mood of incoming tickets or comments and gain valuable insights from the analysis in our analytics session. You can either evaluate your overall community vibe or how often a certain user is interacting in a positive or negative way.

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Full user profile

Everything you need to know to build great relationships in one place: Directly display the most important information from your customer’s Social Media profiles like their Twitter bio, profile picture, and location. Link profiles of the same person on different platforms to gain a complete picture of your individual customers. Tags and internal comments allow you to add any additional information that can be helpful for you.

Customer Relationship Success Stories

🏰 Swat.io supports your Enterprise.

Manage

  • Facebook
  • Instagram
  • Twitter
  • YouTube
  • WhatsApp
  • LinkedIn
  • Google My Business

Publish

  • Clear and central content calendar
  • Agile planning and approval
  • Schedule and publish posts
  • Supports all major formats
  • Easy team collaboration
  • Reliable workflows and processes
  • Post preview for all devices

Engage

  • Single ticket inbox for all channels
  • Fast response time on social media
  • Support of all main integration features
  • Coordination and collaboration as a team
  • Integrated social CRM data
  • Inbox automations for recurring tasks
  • Detailed log for all activities

Analyze

  • Analyse your social media performance
  • Compare numbers across channels
  • Valuable insights into your community
  • All important social media figures
  • Identify brand ambassadors
  • Analyse your team performance
  • Export raw data for all statistics data

Feature by Feature

  • 🎫 Ticket export from the inbox
  • ♠ Identification of the posting type (text, link, photo, PM, etc.) by a symbol next to the ticket
  • 🕶 Definition of post visibility to distinguish between published and unpublished contributions (dark posts)
  • ´🖇 Manual linking of social media profiles for user identification across platforms
  • 🖼 Facebook Multipic Photo Posts with up to 10 pictures possible
  • 🏗 Query Builder for Social Media & Web Monitoring
  • 🌖 Evaluation on time / channel and day level, private and public messages
  • 👯‍♀️ Single sign-in: access all authorized platforms with your Swat.io account
  • 👤 Tagging of individual posts with user-defined tags for priority levels for Support and statistical evaluation
  • 🥰 Integrated customer relationship management with clear functions
  • 🛸 Supported Posting Types: Text, link, photo, video, carousel, album (platform dependent)
  • 👍 All Facebook functions supported within the ticket inbox: Reply, Like, Hide, Block, Delete
  • 🙈 Automatic hiding of posts and comments corresponding to a specific filter
  • 📰 Target group segmentation by defining the Newsfeed targeting in the post composer
  • 🌶 Labelling of Sponsored Posts / Branded Content
  • ✨ New calendar (better performance, Duplicate Posts, Tag Posts, Post Workflows, Date Picker, Views, Jump to Day, ...)
  • 💬 Definable response templates for frequent answers with greeting formula, name and text
  • 🎟 Inbox ticket for contributions to event posts on Facebook
  • 🙏 Detailed team statistics for ticketing by number of created/assigned/completed tickets per team member incl. reaction times
  • 🐥 All the benefits of the Twitter Enterprise API
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Social Media Experts use Swat.io in this very Moment
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