Fully Integrated Customer Relationship Management

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Start great customer relations with our built-in system

Show your customers how much you care about them and always keep track of how they interact with your brand on Social Media. See how often they comment on posts or send you messages. Tag users to segment certain groups of customers and use the Activity Log for internal comments for team members. Our CRM helps you to easily identify the people you’re talking to and cater to their wishes and needs.

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See the mood of your whole community or certain customers

Our sentiment system allows you to track the mood of people interacting with you. Simply set the mood of incoming tickets or comments and gain valuable insights from the analysis in our analytics session. You can either evaluate your overall community vibe or how often a certain user is interacting in a positive or negative way.

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Full user profile

Everything you need to know to build great relationships in one place: Directly display the most important information from your customer’s Social Media profiles like their Twitter bio, profile picture, and location. Link profiles of the same person on different platforms to gain a complete picture of your individual customers. Tags and internal comments allow you to add any additional information that can be helpful for you.

Customer Relationship Success Stories

🏰 Swat.io supports your Enterprise.

Manage

  • Facebook
  • Instagram
  • Twitter
  • YouTube
  • LinkedIn
  • Google My Business

Publish

  • Clear and central content calendar
  • Agile planning and approval
  • Schedule and publish posts
  • Easy team collaboration
  • Reliable workflows and processes
  • Post preview for all devices

Engage

  • Single ticket inbox for all channels
  • Fast response time on social media
  • Coordination and collaboration as a team
  • Integrated social CRM data
  • Inbox automations for recurring tasks
  • Detailed log for all activities

Analyze

  • Analyse your social media performance
  • Compare numbers across channels
  • Valuable insights into your community
  • Identify brand ambassadors
  • Analyse your team performance
  • Export raw data for all statistics data

Feature by Feature

  • 🙏 Detailed team statistics for ticketing by number of created/assigned/completed tickets per team member incl. reaction times
  • 👤 Tagging of individual posts with user-defined tags for priority levels for Support and statistical evaluation
  • 🚶‍♂️ Show activity index and interactions of individual users with social media channels
  • 🌶 Labelling of Sponsored Posts / Branded Content
  • 🏷 Individual tagging function of tickets / users for better categorization
  • 🕺 User Profile Comments Tooltip in Ticket Detail
  • 🦙 Agile editorial planning in a clear content calendar
  • 🤭 Re-assignment of reopened tickets to the last user
  • 🕶 Definition of post visibility to distinguish between published and unpublished contributions (dark posts)
  • 🏅 Identification of top performer content across all social media channels
  • 😴 Snoozing of tickets for later processing
  • 💬 Definable response templates for frequent answers with greeting formula, name and text
  • 🗝 Sentiment analysis at commentary and user level
  • 📝 Full text search for posts and tickets
  • 📲 Re-opening and re-assigning tickets to the former Customer Support Agent
  • 💆‍♀️ Great support: Live support directly in your account, your questions answered within minutes
  • 🌈 Supported Channels: Facebook, Twitter, Instagram, YouTube, LinkedIn
  • 🐥 All the benefits of the Twitter Enterprise API
  • 🌍 Add a location to an Instagram Photo Post
  • 🍩 360° Video Planning/Scheduling/Publishing on Facebook
© 2019, Swat.io. All rights reserved. Made with ❤ in Vienna.
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