Save Valuable Time
With Social Media Automation

⏰

Set up automations to save time

Lean back and watch your work get done all by itself - that’s almost how our automations tool works. Don’t worry, you won’t be replaced by a machine. But you will definitely save valuable time you can use to tackle the more challenging tasks. Automations will support you in working more efficiently in Community Management, Customer Service, and Social Media Monitoring.

📤

Declutter your ticket inbox by automating tasks

Actions are triggered by all different kinds of content that Swat.io receives via the API. You can automatically add tags, assign tickets, mark comments or tickets as read, set the mood for a comment or star tickets on all channels and monitoring channels. Further actions depend on the respective platform and include tasks like hiding comments on Facebook or retweeting tweets.

🤖

Always be aware of what triggered an automation

The “Automations Executed History” shows you in detail which actions were triggered and why. See at a glance in which order automations were executed and whether an automation maybe failed because of inconsistent settings. Furthermore, the activity protocol and color-marking of keywords reveal even more information about what exactly happened.

🌈

Vary between channels and get the most out of automations

Automations are set on channel level and therefore let you vary actions depending on channels. You might want to assign a ticket to different people depending on the channel a keyword was mentioned on. Another powerful feature is the definition of office hours. Decide whether an automation should be executed all the time, during or outside of office hours for each Social Media channel in your account.

Automations Success Stories

🏰 Swat.io supports your Enterprise.

Manage

  • Facebook
  • Instagram
  • Twitter
  • YouTube
  • WhatsApp
  • LinkedIn
  • Google My Business

Publish

  • Clear and central content calendar
  • Agile planning and approval
  • Schedule and publish posts
  • Supports all major formats
  • Easy team collaboration
  • Reliable workflows and processes
  • Post preview for all devices

Engage

  • Single ticket inbox for all channels
  • Fast response time on social media
  • Support of all main integration features
  • Coordination and collaboration as a team
  • Integrated social CRM data
  • Inbox automations for recurring tasks
  • Detailed log for all activities

Analyze

  • Analyse your social media performance
  • Compare numbers across channels
  • Valuable insights into your community
  • All important social media figures
  • Identify brand ambassadors
  • Analyse your team performance
  • Export raw data for all statistics data

Feature by Feature

  • 🍩 360° Video Planning/Scheduling/Publishing on Facebook
  • 🎟 Inbox ticket for contributions to event posts on Facebook
  • 💁‍♀️ Real-time preview for desktop and mobile versions in Post Editor for all channels
  • 💼 LinkedIn Publishing for corporate sites
  • ✂ URL Shortening Options (No, Bit.ly with own account, Bit.ly without own account)
  • 🐧 Collaboration and internal comments on the exchange of information
  • 🌍 Add a location to an Instagram Photo Post
  • 👤 Tagging of individual posts with user-defined tags for priority levels for Support and statistical evaluation
  • 🙏 Detailed team statistics for ticketing by number of created/assigned/completed tickets per team member incl. reaction times
  • 🤭 Re-assignment of reopened tickets to the last user
  • 🤡 Tickets for comments only containing a Mention or Emoji automatically marked as read
  • 🎫 Ticket export from the inbox
  • 🐡 Client Member Management incl. rights system
  • 📹 Add subtitles for Facebook Video Posts
  • 💆‍♀️ Great support: Live support directly in your account, your questions answered within minutes
  • 🍱 Filter options by channel, private or public messages
  • 🔢 Link Clicks Metrics / Analysis for Content / Posts
  • 🗺 Reviews for Google My Business Locations in the Ticket Inbox
  • 💱 Translations of incoming comments and messages directly in the Ticket Inbox
  • 🦄 Instagram Video Planning/Scheduling/Publishing
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Social Media Experts use Swat.io in this very Moment
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