Online reviews can be a game changer for your business. If someone takes the time to leave a review, they will definitely appreciate an answer from you. Wouldn’t it be great to manage reviews on Google My Business in the same tool you coordinate your social media strategy with? Swat.io allows you to do this!

Swat.io is a powerful social media management tool that makes team collaboration super easy. The content calendar gives you a clear overview of all scheduled and published social media posts. Customer requests and comments from all channels are gathered in the central ticket inbox. Analyze your performance across all channels using the analytics section. Our tool helps you to perfectly balance all your social media activities, gives you the perfect overview at all times and makes approval processes easy. Link your Google My Business Page to Swat.io and be sure you never miss out on any reviews and get the chance to answer all of them promptly.

Use the fully integrated social media monitoring to catch up on all conversations about your business online and on social media. The user-friendly social customer relationship management system allows you to learn more about the users that are interacting with you. If any questions or problems pop up our world-famous support team is always happy to help. Schedule your personal Demo now and learn how Swat.io can help you in managing Google My Business reviews and social media marketing!

Google My Business: What you’re missing out on right now, and how Swat.io will fill that void

  • 📫 Reacting to reviews conveniently with the central inbox
  • 💬 Assigning and discussing incoming reviews
  • 👫 Reliable workflows for perfect team collaboration
  • 📑 Posting directly, without logging into any Google service
  • 📋 Managing Google My Business and all social media in one tool
  • ⏰ Saving tons of valuable time thanks to better structures

Your next Social Media love story

Features you will love for managing
Google My Business and Social Media

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Manage all channels in a multi-client account

The multi-client account enables you to manage all your relevant social media channels within one tool. The dashboard gives you an overview of all channels and enables you to schedule content, answer inquiries from fans and followers and analyze and assess your channels’ performance.
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Agile editorial planning for all channels

Plan your content on all your communication channels in a clear and agile editorial calendar. With Swat.io you can schedule and publish content on Facebook, Twitter, Instagram, YouTube, and LinkedIn. The Swat.io content planning channels for Pinterest, Snapchat, Tumblr, Vimeo, Xing, Newsletters and any other type of channel help you to coordinate your communication centrally.
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Internal and external collaboration for planning and community management

Use the internal chat to consult with your colleagues about suggested social media posts. Collaboratively collect ideas or get approval for posts. Questions to colleagues or external consultants are clearly displayed within our Activity Log. This gives you an overview at all times and enables you to quickly react to open questions and make decisions.
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Define task areas with a differentiated role system

Team members only receive access according to their assigned role and permissions. This way you can ensure that the data and content of your channels can only be accessed by authorized users.
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Community management with a single ticket inbox

Capture all messages from your social media channels with one tool. Our single inbox allows you fast response times and efficient forwarding of tickets to the team member in charge. Seamlessly follow all conversations and receive email notifications and updates. Always stay up to date – any type of exchange with your customer is well documented.
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Analyse and assess your social media performance

Social media analytics are important to measure the success of your efforts. The analysis and assessment delivered by Swat.io gives you a detailed overview of the numbers and developments of your community, such as which content performs best on which channel at which time, how your team is doing in community management, and statistics for individual tags.
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Support to swoon over, always by your side

If you have a great idea for a new feature, feel lost with something or are unable to find a specific feature, our support team is happy to help you. Genuinely nice people with lots of know-how are responding within a few minutes on average. Needless to say, we are treating everyone equally, with care and professionalism, no matter if you are already our customer, or just getting to know us.
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Put your data in trusted hands

You care about your data? So do we, which is why we are storing your data in two redundant data centers in Vienna, Austria operated by our ISO/IEC 20000-1 certified IT partner. In addition, certain data is stored via Amazon Web Services in a data center in Frankfurt, Germany. We adhere to several self-regulatory frameworks, including the GDPR, and review our compliance regularly.

The Very Best of our Customer Success Stories

SPiNNWERK

“We call our community managers Fanlovers - simply because it requires a healthy dose of love for the community to do a good job! To service those 1.5 million fans of our customers in Germany, Austria and Switzerland not only with love, but in a fast, reliable and efficent way, a professional tool is absolutely essential! With Swat.io we found a convenient, user friendly solution with good customer support.”

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Drei

“With a rapidly growing Facebook community, we were challenged in finding a suitable Social Media [Management] Tool that allows us to provide professional customer service in every way [possible]. Today we're handling all customer requests through Facebook, Twitter, Google+ and Instagram with Swat.io. Even with several departements, locations and channels involved, Swat.io allows us to react quickly and keep track of all conversations. Day by day, we prove that great customer support in Social Media is possible – thanks for the great cooperation!”

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Hitradio Ö3

“We are very proud to have an highly active and engaged community. Very often we receive hundreds, sometimes even thousands of comments to our posts. On top of that our customer care team has to handle several hundred requests for songs and other types of posts on our facebook wall daily. All of those community reactions are coordinated in Swat.io with the right people internally. And as you can imagine it is more than crucial for us to always react quickly while still track all steps taken.”

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Burda

“At Burda Intermedia Publishing our team has been successfully using Swat.io to manage more than 40 social media channels for BUNTE, ELLE, InStyle and other magazines for the past year. The custom integration with our editorial CMS allows us to publish hundreds of posts every day in an efficient and steady way. Swat.io ensures smooth collaboration between all the people involved in the posting process. As our social media unit acts as an interface between many other departments, the ticketing feature is a perfect tool to guarantee the efficient customer service we want to provide on our social channels. A huge plus: Swat.io's 24-hour-customer service: The team can be contacted anytime and immediately takes care of any problems we might encounter.”

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ambuzzador

“Our agencies' experience in managing social communities and blogs for more than 40 national and international brands, contributed to the development of Swat.io in an essential way. Thanks to our custom version of Swat.io, we have the unique ability to keep track of planning, community management and performance-measurement of all the brands in a structured way - at any time. Covering the whole complete workflow, Swat.io is crucial for keeping the approval- and service-process transparent and efficient.”

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Austrian Red Cross

“At the Austrian Red Cross we are focusing on a combined national and regional strategy for Social Media. We have several channels addressing the local regional communities directly and some channels targeting people on national level. By connecting those channels in Swat.io we are not only able to interchange knowledge between the teams, but also able to react swiftly in case of larger emergencies or disasters – like the floods in 2013.”

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stern TV

“Facebook is an important channel to stay in close contact with our audience. Our posts sometimes receive thousands of comments, and during our first year after setting up the page, we've received more than 10,000 private messages. Our viewers have very unique & individual concerns. Swat.io enables us to keep track of all messages and ensure that all requests are answered by the right member of our team.”

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AVM

“We've been successfully using Monitoring in Swat.io since the early beta days. Set up of search queries was easy with the help of Swat.io's customer support team. We can now track mentions of our product- and brandnames in the same inbox we're already using for managing our own social media channels! We even were able to run our hashtag contest #fritz2go with Swat.io!”

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Feature by Feature

  • 😴 Snoozing of tickets for later processing
  • 📰 Target group segmentation by defining the Newsfeed targeting in the post composer
  • 🦅 Use of all available real-time APIs for prompt response to postings and messages.
  • 🤫 Mute & Next function in the ticket inbox
  • 🐙 Multi Clients / Brand / Project Management within your account
  • 😻 Mentions of LinkedIn pages in Post Composer
  • 🌶 Labelling of Sponsored Posts / Branded Content
  • 🕺 User Profile Comments Tooltip in Ticket Detail
  • 📑 Upload any file format up to 25MB in the activity log
  • 📝 Full text search for posts and tickets
  • 🌈 Supported Channels: Facebook, Twitter, Instagram, YouTube, LinkedIn
  • 📹 Add subtitles for Facebook Video Posts
© 2019, Swat.io. All rights reserved. Made with ❤ in Vienna.
Social Media Experts use Swat.io in this very Moment
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