Twitter is one of the most popular social networks and the largest source of breaking news and information. No other channel places greater importance on your being where it’s at, when it’s happening. And that’s where Swat.io is coming in. We make it easy and efficient to perfectly balance your presence on Twitter and other Social Media platforms.

Our clear content calendar gives you the perfect overview of all scheduled and published posts. Plan your content on Twitter and other channels and collaborate with your team. Easily assign, tag, reschedule and approve posts only using a few clicks. Perfectly handle incoming comments and customer requests using the central ticket inbox. Never lose track of anything in community management with the integrated activity log and the easy assignment of tickets. The analytics section shows you how your community is growing and how your posts are performing in terms of reach. It also offers you sentiment analysis. Always keep up-to-date about your performance and see the most important metrics at a glance!

At Swat.io, we offer far more than a simple social media tool - we’ve got great solutions and amazing features! You get a fully integrated social media monitoring feature, a user-friendly social customer relationship management, automated task execution and (rumor has it) the world’s best support team to help you whenever any questions or problems pop up. Learn more about how to make your work easier and even better with our social media tool for Twitter and schedule your personal demo now!

Your Twitter Management: What you’re missing out on right now, and how Swat.io will fill that void

  • 📋 Planning and scheduling tweets in collaboration with your team
  • ✏ Creating text, link, image, multi-image and video tweets
  • 📫 Efficient Community Management with a single ticket inbox
  • 🏊‍♂️ Tried and tested workflows for perfect team collaboration
  • 🐥 Directly posting to Twitter without logging on to the platform
  • 🔭 Twitter Monitoring for your industry, products and brand
  • 🎨 Assigning, discussing and approving upcoming posts

Your next Social Media love story

Features you will love for managing your Twitter page

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Agile editorial planning for all channels

Schedule and publish your posts on all supported channels: Facebook, Twitter, Instagram, YouTube, Google Business Reviews and LinkedIn. You can publish posts right away or schedule them to be automatically published at a set date and time. The calendar gives you a clear overview of your editorial plan with all suggested, scheduled and published posts.
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Reliable approval processes and social media communication

Working in a team requires special structures and possibilities. Reliable workflows and integrated approval processes ensure internal feedback loops in the social media content planning phase. All changes and internal comments for suggested posts are saved in the post’s activity log and can be viewed and traced at any time.
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Community management with a single ticket inbox

Swat.io is your universal ticket inbox for all comments, posts, mentions, private and direct messages across all of your social media channels. It enables fast response times and efficient assignment of tickets to the team member in charge. Plus, if you enable automations, this feature will do the community management work for you.
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Twitter Enterprise API for better results

Twitter’s enterprise API suite is changing the way organizations are making decisions and solving problems. We are a Twitter Enterprise API customer and consequently offer you the highest level of access and reliability when it comes to Twitter data: you can fully search tweet archives, filter, sample and batch tweets and get several metrics that are only available for Enterprise API customers.
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Listen to your market with social media monitoring

Swat.io offers social media monitoring and listening on Twitter, Facebook, Instagram, YouTube and the web. Monitor all important topics, phrases, hashtags and mentions with flexible monitoring search phrases and gain valuable industry insights.
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Analyse And Assess Your Activities

By taking a look at the most important performance metrics of your social media channels you will get a quick overview of the most relevant information about your community, content, individually set tags, tickets and team members. With this information you can measure and assess the success of your social media strategy. Of course, all collected data can be exported for further use and editing.
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Support to swoon over, always by your side

If you have a great idea for a new feature, feel lost with something or are unable to find a specific feature, our support team is happy to help you. Genuinely nice people with lots of know-how are responding within a few minutes on average. Needless to say, we are treating everyone equally, with care and professionalism, no matter if you are already our customer, or just getting to know us.
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Put your data in trusted hands

You care about your data? So do we, which is why we are storing your data in two redundant data centers in Vienna, Austria operated by our ISO/IEC 20000-1 certified IT partner. In addition, certain data is stored via Amazon Web Services in a data center in Frankfurt, Germany. We adhere to several self-regulatory frameworks, including the GDPR, and review our compliance regularly.

The very best of our customer Success Stories

SPiNNWERK

“We call our community managers Fanlovers - simply because it requires a healthy dose of love for the community to do a good job! To service those 1.5 million fans of our customers in Germany, Austria and Switzerland not only with love, but in a fast, reliable and efficent way, a professional tool is absolutely essential! With Swat.io we found a convenient, user friendly solution with good customer support.”

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Drei

“With a rapidly growing Facebook community, we were challenged in finding a suitable Social Media [Management] Tool that allows us to provide professional customer service in every way [possible]. Today we're handling all customer requests through Facebook, Twitter, Google+ and Instagram with Swat.io. Even with several departements, locations and channels involved, Swat.io allows us to react quickly and keep track of all conversations. Day by day, we prove that great customer support in Social Media is possible – thanks for the great cooperation!”

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Hitradio Ö3

“We are very proud to have an highly active and engaged community. Very often we receive hundreds, sometimes even thousands of comments to our posts. On top of that our customer care team has to handle several hundred requests for songs and other types of posts on our facebook wall daily. All of those community reactions are coordinated in Swat.io with the right people internally. And as you can imagine it is more than crucial for us to always react quickly while still track all steps taken.”

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Burda

“At Burda Intermedia Publishing our team has been successfully using Swat.io to manage more than 40 social media channels for BUNTE, ELLE, InStyle and other magazines for the past year. The custom integration with our editorial CMS allows us to publish hundreds of posts every day in an efficient and steady way. Swat.io ensures smooth collaboration between all the people involved in the posting process. As our social media unit acts as an interface between many other departments, the ticketing feature is a perfect tool to guarantee the efficient customer service we want to provide on our social channels. A huge plus: Swat.io's 24-hour-customer service: The team can be contacted anytime and immediately takes care of any problems we might encounter.”

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ambuzzador

“Our agencies' experience in managing social communities and blogs for more than 40 national and international brands, contributed to the development of Swat.io in an essential way. Thanks to our custom version of Swat.io, we have the unique ability to keep track of planning, community management and performance-measurement of all the brands in a structured way - at any time. Covering the whole complete workflow, Swat.io is crucial for keeping the approval- and service-process transparent and efficient.”

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Austrian Red Cross

“At the Austrian Red Cross we are focusing on a combined national and regional strategy for Social Media. We have several channels addressing the local regional communities directly and some channels targeting people on national level. By connecting those channels in Swat.io we are not only able to interchange knowledge between the teams, but also able to react swiftly in case of larger emergencies or disasters – like the floods in 2013.”

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stern TV

“Facebook is an important channel to stay in close contact with our audience. Our posts sometimes receive thousands of comments, and during our first year after setting up the page, we've received more than 10,000 private messages. Our viewers have very unique & individual concerns. Swat.io enables us to keep track of all messages and ensure that all requests are answered by the right member of our team.”

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AVM

“We've been successfully using Monitoring in Swat.io since the early beta days. Set up of search queries was easy with the help of Swat.io's customer support team. We can now track mentions of our product- and brandnames in the same inbox we're already using for managing our own social media channels! We even were able to run our hashtag contest #fritz2go with Swat.io!”

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Feature by Feature

  • 🍱 Filter options by channel, private or public messages
  • 🎟 Inbox ticket for contributions to event posts on Facebook
  • 🔔 Automatic notification of advertisers with budget recommendation and duration when a post is published
  • 🌍 Add a location to an Instagram Photo Post
  • 🕰 Change history: history log / activity log of processed tickets
  • ♠ Identification of the posting type (text, link, photo, PM, etc.) by a symbol next to the ticket
  • 🎫 Ticket export from the inbox
  • 🇪🇺 Data storage within the European Union
  • 🏅 Identification of top performer content across all social media channels
  • 🌈 Supported Channels: Facebook, Twitter, Instagram, YouTube, LinkedIn
  • 😴 Snoozing of tickets for later processing
  • 📈 Brand Ambassador evaluation based on statistical data
© 2019, Swat.io. All rights reserved. Made with ❤ in Vienna.
Social Media Experts use Swat.io in this very Moment
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