Privacy Policy

✏ A. Preamble

This Privacy Disclaimer (hereinafter referred to as “Disclaimer”) explains:

  • What information we collect and why we collect it
  • How we use that information
  • The choices we offer, including how to access and update information

We have tried to keep the Disclaimer as simple as possible. If you have any questions after reading the Disclaimer, please do not hesitate to contact us at privacy@swat.io.

This Disclaimer was last modified on: Aug 20th, 2019

🕵️‍♂️ B. Which Information We Collect and How?

Identifying Information Submitted by You

When visiting our websites, your IP address is transferred to our servers and stored for a limited period. When using certain parts of our websites, for example when signing up for a newsletter or when downloading materials such as e-books, you might be required to supply your name, email address, phone number, company name and other information that personally identifies you.

When signing up as a regular user of our services (i.e. registering a user account or accepting an invitation that another user or a representative of our company has sent to you), you will be required to supply your name, email address, phone number, company name and other information that personally identifies you. We will store this data in your user account, as well as all content and transactions you initiate through our service.

Usage of Social Media Access Tokens

For regular users of our services, we might store access tokens from various social media platforms such as Facebook, Twitter, Google+ etc. These access tokens will allow us to collect, store and process social media data provided through the official APIs for your user or company accounts on the respective platform. Because our services require these tokens in order to function, you must agree to our use of your access tokens before using our service.

Non-Identifying Information

Whenever you visit our websites, we may collect non-identifying information from you, such as your interactions with the website and service, referrer URL, browser, operating system and cookie information.

Identifying Information Collected by Us Through Third Parties

In addition to the personal data supplied by you, and the data we store from social media platforms using your access tokens, we use third-party services to gather additional data about your company when you visit our websites or sign up for our services. The following list includes all third parties and the particular data categories we share with them:

  • Clearbit Inc., 2020a 16th Street, San Francisco, CA 94103, USA (IP- and email-address)
  • Madkudu Inc., 13150 Diericx Drive, Mountain View, CA 94040, USA (IP- and email-address)

We have carefully selected and vetted all third parties we share your information with for GDPR compliance and have signed individual data processing agreements with all of them.

🙆‍♀️ C. How We Use the Collected Set of Personal Data?

We will never sell, transfer or give your information to a third party without your permission. However, you agree that we may use your information:

  • To enhance or improve our users’ experiences.
  • To provide our service to you.
  • To contact you and to respond to inquiries by phone, email or newsletter.
  • To document any communication we have commenced with you.
  • To process transactions.
  • To register your account and enable your use of our service.

Additionally, we may give your information to law enforcement bodies if we are compelled to by a court order, if there has been a violation of any EU laws or if a violation of the terms of service or privacy policy has occurred.

🎨 D. Sharing Personal Data Collections

The personal data you have submitted to our website or that we collect through the above-mentioned third-party services is shared with specific third-party services in order to provide and improve our service to you. We have carefully selected and vetted all third parties that we share your information with for GDPR compliance and have signed individual data processing agreements with all of them:

  • Drift Inc., 3 Copley Place Suite 7000, Boston, MA 02116, USA
  • Intercom Inc., 55 2nd Street 4th Floor, San Francisco, CA 94105, USA
  • Mailchimp, c/o The Rocket Science Group LLC, 675 Ponce de Leon, Atlanta, GA 30308, USA
  • Pipeline Deals Inc., 1008 Western Ave. Suite 401, Seattle, WA 98104, USA
  • Postmark, c/o Wildbit LLC, 225 Chestnut Street, Philadelphia, PA 19106, USA
  • SatisMeter s.r.o. Česká 1113/1, Prague 5, 158 00, Czech Republic
  • Slack Inc., 155 5th Street 6th Floor, San Francisco, CA 94103, USA
  • Zapier Inc., 548 Market Street #62411, San Francisco, CA 94104-5401, USA
  • Hotjar Ltd., Level 2, St Julian’s Business Centre, 3, Elia Zammit Street, St Julian’s STJ 1000, Malta

We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users' experience (e.g. how much time they spend on which pages, which links they choose to click, what users like or dislike, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices, in particular the device's IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the language preferred for displaying our website. Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with other data on an individual user. For further details, please see Hotjar’s privacy policy by clicking on this link.

You can opt out of the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link.

🤝 E. Personal Data Access and Control

The organization recognizes data subjects' rights to access information and to be forgotten. To this end, controls have been implemented in order to show the data subject the organization's transparency in terms of information processing.

Data subjects who wish to assert their rights to access information or erasure can contact our team at privacy@swat.io Every request that is received is delivered to the person responsible for handling data subject requests, reviewed and acted on accordingly. If there are no regulations that impose the need for the information to be kept, the information is duly removed from the system. If regulations exist that require the data processor (the organization) to keep some or all of the information that is the subject of a request for erasure, and if  clearly defined retention periods for this information exist, the organization keeps all the information that is required and deletes all other information. In both cases the data subject that requests the removal is contacted about the outcome of the procedure. The same procedures take places when the data subject requests data modification.

All of the requests and their outcomes are documented.

👩‍💻 F. Technologies We Use

Cookies and Related Technologies

We use tracking technology (“cookies”) to help us recognize you across the site and the service, to monitor usage and web traffic routing for the service, and to customize and improve the services. By visiting our websites or using our services you agree to the use of cookies in your browser and HTML-based emails. Cookies are small text files placed on your device when you visit a website in order to track use of the site and the service and to improve your user experience.

Session Cookies

Our websites use “session cookies”, which improve your user experience by storing certain information from your current visit, such as login information, on your device. They enable us to remember your login session so you can move easily within our websites or services. Without these session cookies, we would not be able to provide our service to you. These session cookies have limited functionalities and durability, and you will be required to re-enter your login information after a certain period of time has elapsed to protect you against others accidentally accessing your account contents and related personal information. Other examples of our use of session cookies include tracking the number of visits by a particular visitor to a page or a feature of the service.

Performance and Remarketing Cookies

Partners who help us place advertising on and off our websites and analytics companies may also put cookies on your device. We use several third-party vendors to help deliver ads for relevant products and services to you when you visit certain pages on our site. We may share with third-party ad partners a cryptographic hash of a common account identifier (such as an email address) to help us evaluate and tailor ads and services provided to you. The third parties we currently use for this are listed below:

  • Facebook Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin, Ireland
  • Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA
  • LinkedIn Ireland Unlimited Company, Gardner House, Wilton Plaza , Dublin, Ireland
  • Twitter International Company, The Academy, 442 Pearse Street, Dublin, Ireland
  • Quora Inc., 650 Castro Street, Mountain View, CA 94041, USA

Most browsers allow you to choose whether to accept cookies or not. If you do not wish to have cookies placed on your computer, please set your browser preferences to reject all cookies before accessing the site. Please note that by doing so, some features of the site and the service may become unavailable.

To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

The Network Advertising Initiative has also developed a tool that may help you understand which third parties have currently enabled cookies for your browser and opt-out of those cookies. Further information can be found at http://www.networkadvertising.org/managing/opt_out.asp

We may also use related technologies including web beacons, pixels, and software tokens in order to facilitate your use of the service. Most notably, the service uses software tokens (stored securely on our servers) in order to facilitate the logging in to and the functioning of both the supported platforms.

👮‍♂️ G. Information Security Statement

We work hard to protect our users from unauthorized access to or unauthorized alteration, disclosure or destruction of information we hold through several policies and procedures that we have adopted, as well as:

  • Encrypting our services with SSL certificates
  • Reviewing our information collection, storage and processing practices, including physical security measures, to guard against unauthorized access to systems
  • Restricting access to personal information to our employees, contractors and agents who need to know that information in order to process it for us, and who are subject to strict contractual confidentiality obligations and may be disciplined or released if they fail to meet these obligations.

Our Disclaimer applies to all of the services offered by us, but excludes the services that have separate privacy disclaimers that do not form part of this Disclaimer.

We regularly review our compliance with this Disclaimer. We also adhere to several self-regulatory frameworks including the GDPR. When we receive formal written complaints, we will contact the person who made the complaint to follow it up. We work with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of personal data that we cannot resolve with our users directly.

Our Disclaimer may change from time to time. We will not curtail your rights under the Disclaimer without your explicit consent. We will post any privacy policy changes on this page and, if the changes are significant, we will provide prominent notice (including, for certain services, email notification of privacy policy changes). We will also keep prior versions of this Disclaimer in an archive for your review.

👯‍♀️ H. Contact Us

If you have further questions regarding this privacy policy or how your data is handled, you can contact us at:

Swat.io GmbH
Andreasgasse 6/1
1070 Vienna
Austria

Mail: privacy@swat.io
Phone:  +43(1) 942 48 91
Fax: +43 (1) 253 303 39 784

© 2019, Swat.io. All rights reserved. Made with ❤ in Vienna.
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