Schedule and publish your posts on all supported channels: Facebook, Twitter, Instagram, Google+, YouTube and WhatsApp. You can publish posts at once or schedule them to be automatically published at a set date and time. The calendar gives you a clear overview of your editorial plan with all suggested, scheduled and published posts.
Notice Duplicate posts on multiple channels and safe time with our proven workflows!
Optimize the distribution of your Facebook posts according to your target group with newsfeed targeting and audience restrictions. Target your social media posts by age, gender, language, relationship status, interests, country and many other factors. This makes the creation of a multi-language editorial plan and individual content for different target groups as easy as it gets!
Capture all comments, posts, mentions and private messages from your social media channels with one tool. Our single inbox allows you fast response times and the efficient fowarding of tickets to the responsible team member. Seamlessly follow all conversations and receive e-mail notifications and updates. Always stay up to date – any type of action in the communication with the customer is documented.
Rough times require fast response times. With the proven community management solution of Swat.io, you will never miss any comments, posts, mentions and private messages on your social media channels. Quickly react to inquiries in crisis communication on all supported networks.
Always be present when there is a discussion about your brand, your product or industry specific topics in social media. Social media monitoring and listening allows you to actively take part in questions, discussions and complaints and use this for your advantage. Communicate with your existing community on your social media channels and convince potential customers.
Social media analytics is important to measure the success of your efforts. The analysis and assessment within Swat.io gives you a detailed overview of the numbers and development of your community, such as which content performs best on which channel at which time, how your team is doing in community management and statistics for individual tags.
With a rapidly growing Facebook community, we were challenged in finding a suitable Social Media [Management] Tool that allows us to provide professional customer service in every way [possible]. Today we're handling all customer requests through Facebook, Twitter, Google+ and Instagram with Swat.io. Even with several departements, … Read more locations and channels involved, Swat.io allows us to react quickly and keep track of all conversations. Day by day, we prove that great customer support in Social Media is possible – thanks for the great cooperation!
At the Austrian Red Cross we are focusing on a combined national and regional strategy for Social Media. We have several channels addressing the local regional communities directly and some channels targeting people on national level. By connecting those channels … Read more in Swat.io we are not only able to interchange knowledge between the teams, but also able to react swiftly in case of larger emergencies or disasters – like the floods in 2013.