Social Customer Service

The Essentials for Businesses
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For businesses, social media is not only an important part of their online marketing strategies but also a game changer in how they manage customer relationships. Nowadays, customers reach out to businesses via multiple social networks and that’s where they expect to receive assistance in a matter of minutes.

By providing immediate replies to customer queries across every social media channel, businesses not only improve their customers’ satisfaction but also manage to stay ahead of the competition. The challenge resides in effectively handling interactions via multiple channels at the same time. This is one of the reasons why businesses should make social customer care a company-wide approach that involves all departments and a common social media engagement strategy.

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Sneak peeks from inside.

  • 💼 How social customer service differs from traditional customer service and how you should adapt your strategies accordingly.
  • 📊 What the most relevant statistics say about social media gaining traction.
  • 💆‍♀️ What the benefits of social customer services are for your business.
  • 🕺 How to provide effective social customer service on each of the main channels, with a closer look at other potential future channels.
  • 📫 How both big players as well as small-medium companies approach social customer service to their advantage.
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Download your eBook for free.

  • By submitting this form and providing personal information, I agree that my data is saved and might be used by Swat.io to contact me regarding offers or product news by phone, email or newsletter. I can revoke consent any time by informing one of the parties.
  • This field is for validation purposes and should be left unchanged.

Social Media Management for Teams

Boost engagement levels & manage community feedback on all relevant social media platforms.

  • 📅 Schedule and publish posts in a shared calendar.
  • 📋 Discuss, draft and approve each post together.
  • 📫 All user activities collected in one ticket inbox.
  • 🚀 Support for all major social media platforms.
  • 💆‍♀️ Never again miss a request or complaint.
  • 🙌 Unlimited Channels, Unlimited Posts

Social Media can be chaotic.
We are not.

Any questions left? We would love to hear from you!

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Welcher Social Media Manager Typ bist du?

Beantworte 5 Fragen und erhalte dein persönliches T-Shirt mit deinem Social Media Manager Typ am 11. und 12. September 2019 auf dem Swat.io Stand Halle 7 A058 auf der DMEXCO.