Start the Dialogue with Great Community Management

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Great community management with a single inbox

The ticket inbox enables fast response times and the efficient assignment of tickets to the responsible team member. Receive emails or in-app notifications with updates to tickets and follow all actions consistently. Never miss out on promising conversations by monitoring product and brand mentions.

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Fast response time for crisis communication for all networks

Rough patches require fast response times. With our community management workflows, you will never miss any comments, posts, mentions, and private messages on your social media channels. Quickly react to inquiries in crisis communication on all supported networks.

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Coordination and collaboration as a team

In community management, you need input from multiple sources all the time to answer users' requests. Swat.io helps you to effectively communicate and cooperate with your teammates, across teams, and with external consultants. Receive the right information quickly and efficiently and answer inquiries on social media channels in a qualified way.

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Integrated social customer relationship management system

With the integrated social customer relationship management, you can identify users on different channels and with different profiles. Connect their accounts in a centralized user profile to see all open and archived tickets of the inbox. You will receive a sentiment analysis for the tracked messages and you can also assign individual tags to the user profile.

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Identifying brand ambassadors

With the sentiment analysis and the statistics by person, you can see which users react positively and negatively towards your brand or your products. Find out who your true brand ambassadors are and identify internet trolls. Use tags and internal comments to mark people you don’t want to forget.

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Analyze and assess your activities

Using the most important performance metrics of your social media channels you will receive a fast overview and the most important information about your community, content, individually set tags, tickets, and team members. With this information, you can measure and assess the success of your community management strategy. All collected data can be exported for further use and editing.

Community Management Success Stories

🏰 Swat.io supports your Enterprise.

Manage

  • Facebook
  • Instagram
  • Twitter
  • YouTube
  • WhatsApp
  • LinkedIn
  • Google My Business

Publish

  • Clear and central content calendar
  • Agile planning and approval
  • Schedule and publish posts
  • Supports all major formats
  • Easy team collaboration
  • Reliable workflows and processes
  • Post preview for all devices

Engage

  • Single ticket inbox for all channels
  • Fast response time on social media
  • Support of all main integration features
  • Coordination and collaboration as a team
  • Integrated social CRM data
  • Inbox automations for recurring tasks
  • Detailed log for all activities

Analyze

  • Analyse your social media performance
  • Compare numbers across channels
  • Valuable insights into your community
  • All important social media figures
  • Identify brand ambassadors
  • Analyse your team performance
  • Export raw data for all statistics data

Feature by Feature

  • 📝 Full text search for posts and tickets
  • 🌖 Evaluation on time / channel and day level, private and public messages
  • 🔖 Add post tags when creating a post
  • 🕶 Definition of post visibility to distinguish between published and unpublished contributions (dark posts)
  • 🌍 Add a location to an Instagram Photo Post
  • 🌐 Highest stability and functionality (API and uptime)
  • 📹 Add subtitles for Facebook Video Posts
  • 🚶‍♂️ Show activity index and interactions of individual users with social media channels
  • 🤓 User statistics to determine the efficiency of team members
  • 🐧 Collaboration and internal comments on the exchange of information
  • 👭 Easily duplicate scheduled posts for other channels
  • 🤡 Tickets for comments only containing a Mention or Emoji automatically marked as read
  • 🦉 Ticket Watching: posts you didn’t edit yourself can be watched and guided
  • 👯‍♀️ Single sign-in: access all authorized platforms with your Swat.io account
  • 🙈 Automatic hiding of posts and comments corresponding to a specific filter
  • 🍩 360° Video Planning/Scheduling/Publishing on Facebook
  • 👨‍💼 Instagram Reach Analytics for Instagram Business Accounts
  • 🐙 Multi Clients / Brand / Project Management within your account
  • ♠ Identification of the posting type (text, link, photo, PM, etc.) by a symbol next to the ticket
  • 🏎 Immediate publication or scheduling of contributions
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