Start the Dialogue with Great Community Management

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Great community management with a single inbox

The ticket inbox enables fast response times and the efficient assignment of tickets to the responsible team member. Receive emails or in-app notifications with updates to tickets and follow all actions consistently. Never miss out on promising conversations by monitoring product and brand mentions.

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Fast response time for crisis communication for all networks

Rough patches require fast response times. With our community management workflows, you will never miss any comments, posts, mentions, and private messages on your social media channels. Quickly react to inquiries in crisis communication on all supported networks.

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Coordination and collaboration as a team

In community management, you need input from multiple sources all the time to answer users' requests. Swat.io helps you to effectively communicate and cooperate with your teammates, across teams, and with external consultants. Receive the right information quickly and efficiently and answer inquiries on social media channels in a qualified way.

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Integrated social customer relationship management system

With the integrated social customer relationship management, you can identify users on different channels and with different profiles. Connect their accounts in a centralized user profile to see all open and archived tickets of the inbox. You will receive a sentiment analysis for the tracked messages and you can also assign individual tags to the user profile.

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Identifying brand ambassadors

With the sentiment analysis and the statistics by person, you can see which users react positively and negatively towards your brand or your products. Find out who your true brand ambassadors are and identify internet trolls. Use tags and internal comments to mark people you don’t want to forget.

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Analyze and assess your activities

Using the most important performance metrics of your social media channels you will receive a fast overview and the most important information about your community, content, individually set tags, tickets, and team members. With this information, you can measure and assess the success of your community management strategy. All collected data can be exported for further use and editing.

Community Management Success Stories

🏰 Swat.io supports your Enterprise.

Manage

  • Facebook
  • Instagram
  • Twitter
  • YouTube
  • LinkedIn
  • Google My Business

Publish

  • Clear and central content calendar
  • Agile planning and approval
  • Schedule and publish posts
  • Easy team collaboration
  • Reliable workflows and processes
  • Post preview for all devices

Engage

  • Single ticket inbox for all channels
  • Fast response time on social media
  • Coordination and collaboration as a team
  • Integrated social CRM data
  • Inbox automations for recurring tasks
  • Detailed log for all activities

Analyze

  • Analyse your social media performance
  • Compare numbers across channels
  • Valuable insights into your community
  • Identify brand ambassadors
  • Analyse your team performance
  • Export raw data for all statistics data

Feature by Feature

  • 🙈 Automatic hiding of posts and comments corresponding to a specific filter
  • 🗞 Breaking News Badge Support on Facebook Posts
  • 🏅 Identification of top performer content across all social media channels
  • 🕴 Profile Hover Cards with detailed ticket information
  • 🦅 Use of all available real-time APIs for prompt response to postings and messages.
  • 🏗 Query Builder for Social Media & Web Monitoring
  • 📩 Export function for content calendars as XLSX or PDF
  • ♠ Identification of the posting type (text, link, photo, PM, etc.) by a symbol next to the ticket
  • 🍩 360° Video Planning/Scheduling/Publishing on Facebook
  • 📤 Post Export from the Editor
  • 🗒 Post Hover Cards with detailed information about this post
  • 🙏 Detailed team statistics for ticketing by number of created/assigned/completed tickets per team member incl. reaction times
  • 👘 LinkedIn Showcase / Focus Page Support
  • 🗺 Reviews for Google My Business Locations in the Ticket Inbox
  • 😀 Evaluation according to fan/follower development, community size, reach, interaction, people and mood
  • 👤 Tagging of individual posts with user-defined tags for priority levels for Support and statistical evaluation
  • 💐 Clear colour coding of planned, approved, unpublished and published posts
  • 💆‍♀️ Great support: Live support directly in your account, your questions answered within minutes
  • 🥰 Integrated customer relationship management with clear functions
  • 📌 Facebook Pages Mentions in Post Composer
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