Blog
7 Community Management tips for Social Media Key Account Officers
Social Media community management can be a nightmare, especially when you’re handling multiple Social Media accounts for several clients with a small team...
Start the Dialogue with Great Community Management
Great community management with a single inbox
The ticket inbox enables fast response times and the efficient assignment of tickets to the responsible team member. Receive emails or in-app notifications with updates to tickets and follow all actions consistently. Never miss out on promising conversations by monitoring product and brand mentions.
Fast response time for crisis communication for all networks
Rough patches require fast response times. With our community management workflows, you will never miss any comments, posts, mentions, and private messages on your social media channels. Quickly react to inquiries in crisis communication on all supported networks.
Coordination and collaboration as a team
In community management, you need input from multiple sources all the time to answer users' requests. Swat.io helps you to effectively communicate and cooperate with your teammates, across teams, and with external consultants. Receive the right information quickly and efficiently and answer inquiries on social media channels in a qualified way.
Integrated social customer relationship management system
With the integrated social customer relationship management, you can identify users on different channels and with different profiles. Connect their accounts in a centralized user profile to see all open and archived tickets of the inbox. You will receive a sentiment analysis for the tracked messages and you can also assign individual tags to the user profile.
Identifying brand ambassadors
With the sentiment analysis and the statistics by person, you can see which users react positively and negatively towards your brand or your products. Find out who your true brand ambassadors are and identify internet trolls. Use tags and internal comments to mark people you don’t want to forget.
Analyze and assess your activities
Using the most important performance metrics of your social media channels you will receive a fast overview and the most important information about your community, content, individually set tags, tickets, and team members. With this information, you can measure and assess the success of your community management strategy. All collected data can be exported for further use and editing.
Blog
20 Social Media Response Templates for Efficient Community Management
In social customer service as well as community management the same questions will inevitably come up again and again. Typing […]
Community Management Success Stories
Swat.io supports your Enterprise.
Manage
- YouTube
- Google My Business
Publish
- Clear and central content calendar
- Agile planning and approval
- Schedule and publish posts
- Easy team collaboration
- Reliable workflows and processes
- Post preview for all devices
Engage
- Single ticket inbox for all channels
- Fast response time on social media
- Coordination and collaboration as a team
- Integrated social CRM data
- Inbox automations for recurring tasks
- Detailed log for all activities
Analyze
- Analyse your social media performance
- Compare numbers across channels
- Valuable insights into your community
- Identify brand ambassadors
- Analyse your team performance
- Export raw data for all statistics data
Feature by Feature
Re-opening and re-assigning tickets to the former Customer Support Agent
Message history on user basis incl. all contact points
Facebook Pages Mentions in Post Composer
Detailed team statistics for ticketing by number of created/assigned/completed tickets per team member incl. reaction times
Clear colour coding of planned, approved, unpublished and published posts
Identification of the posting type (text, link, photo, PM, etc.) by a symbol next to the ticket- Identification of top performer content across all social media channels
Monitoring Web Results via the Ticket Inbox
Evaluation on time / channel and day level, private and public messages
Tagging of individual posts with user-defined tags for priority levels for Support and statistical evaluation
All the benefits of the Twitter Enterprise API
User statistics to determine the efficiency of team members
in Vienna.