Reliable and Efficient Social Media Management

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Social Media management has never been so easy

Swat.io offers a single solution for content planning, community management, and social customer service. Keep a perfect overview of all your social media channels and enjoy our tried and tested workflows for stress-free collaboration with your team. Learn more about our features that will support you in Social Media Management!

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Clear editorial planning in one central calendar

Swat.io gives you an overview of your scheduled and published content. Thanks to color marking you will see the status of all posts in the calendar at a glance. Plan and coordinate content with your team and display upcoming posts in a clearly arranged way. Filter the daily, weekly and monthly views by channel and never lose track of any activity.

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Immediate publishing or scheduling of social media content

With the shared editorial calendar you can plan content on all important social media platforms – including Pinterest, Tumblr, LinkedIn, XING, Vimeo & any desired individual channels! The editorial calendar supports publishing on major Social Media platforms and allows you to use all key functions of the respective platform.

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Fast community management and customer service

The single ticket inbox is your universal mailbox for all comments, posts, mentions and private messages on your social media channels. It enables fast response times and the efficient assignment of tickets to the responsible team member. Receive updates through email or in-app notifications and always stay up to date.

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Cross-platform social media monitoring and listening

Learn what your target group is writing about your brand, products, and competitors in social networks. Monitor brand and product mentions by defining relevant phrases for your business success. Be there in real time when your target group is open for communication and influence your sales and customer satisfaction.

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Detailed social media analytics and performance statistics

Gain a quick overview on the most important information about your community, your content, individually applied tags, tickets and team members with the most important performance metrics of your social media channels. Group your content by topic or campaign to better analyze your results.

Social Media Management Success Stories

🏰 Swat.io supports your Enterprise.

Manage

  • Facebook
  • Instagram
  • Twitter
  • YouTube
  • WhatsApp
  • LinkedIn
  • Google My Business

Publish

  • Clear and central content calendar
  • Agile planning and approval
  • Schedule and publish posts
  • Supports all major formats
  • Easy team collaboration
  • Reliable workflows and processes
  • Post preview for all devices

Engage

  • Single ticket inbox for all channels
  • Fast response time on social media
  • Support of all main integration features
  • Coordination and collaboration as a team
  • Integrated social CRM data
  • Inbox automations for recurring tasks
  • Detailed log for all activities

Analyze

  • Analyse your social media performance
  • Compare numbers across channels
  • Valuable insights into your community
  • All important social media figures
  • Identify brand ambassadors
  • Analyse your team performance
  • Export raw data for all statistics data

Feature by Feature

  • 🔢 Link Clicks Metrics / Analysis for Content / Posts
  • 🐙 Multi Clients / Brand / Project Management within your account
  • 🏷 Individual tagging function of tickets / users for better categorization
  • 📰 Target group segmentation by defining the Newsfeed targeting in the post composer
  • 📈 Brand Ambassador evaluation based on statistical data
  • 👤 Tagging of individual posts with user-defined tags for priority levels for Support and statistical evaluation
  • 🐣 Twitter identification of entities from government and politics
  • 🎟 Inbox ticket for contributions to event posts on Facebook
  • 🦙 Agile editorial planning in a clear content calendar
  • 👭 Easily duplicate scheduled posts for other channels
  • ´🖇 Manual linking of social media profiles for user identification across platforms
  • 👨‍🚀 Ticket management of the entire social media communication in a central ticket inbox
  • 🚶‍♂️ Show activity index and interactions of individual users with social media channels
  • 🙈 Automatic hiding of posts and comments corresponding to a specific filter
  • 🗺 Reviews for Google My Business Locations in the Ticket Inbox
  • 🕶 Definition of post visibility to distinguish between published and unpublished contributions (dark posts)
  • 🏅 Identification of top performer content across all social media channels
  • 🤫 Mute & Next function in the ticket inbox
  • 🖼 Facebook Multipic Photo Posts with up to 10 pictures possible
  • 💱 Translations of incoming comments and messages directly in the Ticket Inbox
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