Reliable and Efficient Social Media Management

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Social Media management has never been so easy

Swat.io offers a single solution for content planning, community management, and social customer service. Keep a perfect overview of all your social media channels and enjoy our tried and tested workflows for stress-free collaboration with your team. Learn more about our features that will support you in Social Media Management!

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Clear editorial planning in one central calendar

Swat.io gives you an overview of your scheduled and published content. Thanks to color marking you will see the status of all posts in the calendar at a glance. Plan and coordinate content with your team and display upcoming posts in a clearly arranged way. Filter the daily, weekly and monthly views by channel and never lose track of any activity.

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Immediate publishing or scheduling of social media content

With the shared editorial calendar you can plan content on all important social media platforms – including Pinterest, Tumblr, LinkedIn, XING, Vimeo & any desired individual channels! The editorial calendar supports publishing on major Social Media platforms and allows you to use all key functions of the respective platform.

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Fast community management and customer service

The single ticket inbox is your universal mailbox for all comments, posts, mentions and private messages on your social media channels. It enables fast response times and the efficient assignment of tickets to the responsible team member. Receive updates through email or in-app notifications and always stay up to date.

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Cross-platform social media monitoring and listening

Learn what your target group is writing about your brand, products, and competitors in social networks. Monitor brand and product mentions by defining relevant phrases for your business success. Be there in real time when your target group is open for communication and influence your sales and customer satisfaction.

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Detailed social media analytics and performance statistics

Gain a quick overview on the most important information about your community, your content, individually applied tags, tickets and team members with the most important performance metrics of your social media channels. Group your content by topic or campaign to better analyze your results.

Social Media Management Success Stories

🏰 Swat.io supports your Enterprise.

Manage

  • Facebook
  • Instagram
  • Twitter
  • YouTube
  • LinkedIn
  • Google My Business

Publish

  • Clear and central content calendar
  • Agile planning and approval
  • Schedule and publish posts
  • Easy team collaboration
  • Reliable workflows and processes
  • Post preview for all devices

Engage

  • Single ticket inbox for all channels
  • Fast response time on social media
  • Coordination and collaboration as a team
  • Integrated social CRM data
  • Inbox automations for recurring tasks
  • Detailed log for all activities

Analyze

  • Analyse your social media performance
  • Compare numbers across channels
  • Valuable insights into your community
  • Identify brand ambassadors
  • Analyse your team performance
  • Export raw data for all statistics data

Feature by Feature

  • ✨ New calendar (better performance, Duplicate Posts, Tag Posts, Post Workflows, Date Picker, Views, Jump to Day, ...)
  • 🌐 Highest stability and functionality (API and uptime)
  • 🗺 Reviews for Google My Business Locations in the Ticket Inbox
  • 🙏 Detailed team statistics for ticketing by number of created/assigned/completed tickets per team member incl. reaction times
  • 👍 All Facebook functions supported within the ticket inbox: Reply, Like, Hide, Block, Delete
  • 🎟 Inbox ticket for contributions to event posts on Facebook
  • 💻 Own Swat.io API to connect to custom systems
  • 🤝 Ticket Inbox Support for LinkedIn Company Profiles
  • 👤 Tagging of individual posts with user-defined tags for priority levels for Support and statistical evaluation
  • 🕶 Definition of post visibility to distinguish between published and unpublished contributions (dark posts)
  • 🌖 Evaluation on time / channel and day level, private and public messages
  • 🐺 Raw data export of statistical data for further processing
  • ♠ Identification of the posting type (text, link, photo, PM, etc.) by a symbol next to the ticket
  • 🐥 All the benefits of the Twitter Enterprise API
  • 🏷 Individual tagging function of tickets / users for better categorization
  • 🙊 Automatic GDPR ticket deletion
  • 🙆‍♀️ Google My Business Channel Support
  • 🥰 Integrated customer relationship management with clear functions
  • 👨‍💼 Instagram Reach Analytics for Instagram Business Accounts
  • 🏎 Immediate publication or scheduling of contributions
© 2019, Swat.io. All rights reserved. Made with ❤ in Vienna.
Social Media Experts use Swat.io in this very Moment
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Welcher Social Media Manager Typ bist du?

Beantworte 5 Fragen und erhalte dein persönliches T-Shirt mit deinem Social Media Manager Typ am 11. und 12. September 2019 auf dem Swat.io Stand Halle 7 A058 auf der DMEXCO.