Blog
More than 5 Million Fans across 100 Channels: FOCUS Online and Swat.io – a success story
FOCUS Online has been using Swat.io successfully for years. We analyse the most effective posts and receive insider tips in an interview.
Reliable and Efficient Social Media Management
Social Media management has never been so easy
Swat.io offers a single solution for content planning, community management, and social customer service. Keep a perfect overview of all your social media channels and enjoy our tried and tested workflows for stress-free collaboration with your team. Learn more about our features that will support you in Social Media Management!
Clear editorial planning in one central calendar
Swat.io gives you an overview of your scheduled and published content. Thanks to color marking you will see the status of all posts in the calendar at a glance. Plan and coordinate content with your team and display upcoming posts in a clearly arranged way. Filter the daily, weekly and monthly views by channel and never lose track of any activity.
Immediate publishing or scheduling of social media content
With the shared editorial calendar you can plan content on all important social media platforms – including Pinterest, Tumblr, LinkedIn, XING, Vimeo & any desired individual channels! The editorial calendar supports publishing on major Social Media platforms and allows you to use all key functions of the respective platform.
Fast community management and customer service
The single ticket inbox is your universal mailbox for all comments, posts, mentions and private messages on your social media channels. It enables fast response times and the efficient assignment of tickets to the responsible team member. Receive updates through email or in-app notifications and always stay up to date.
Web monitoring and listening
Learn what your target group is writing about your brand, products, and competitors online. Monitor brand and product mentions by defining relevant phrases for your business success. Be there in real time when your target group is open for communication and influence your sales and customer satisfaction.
Detailed social media analytics and performance statistics
Gain a quick overview on the most important information about your community, your content, individually applied tags, tickets and team members with the most important performance metrics of your social media channels. Group your content by topic or campaign to better analyze your results.
Blog
3 Perspectives on Social Media Content Management
Editorial planning and the creation and publication of social media content are exciting topics and tasks that are often carried […]
Social Media Management Success Stories
Swat.io supports your Enterprise.
Manage
- YouTube
- Google My Business
Publish
- Clear and central content calendar
- Agile planning and approval
- Schedule and publish posts
- Easy team collaboration
- Reliable workflows and processes
- Post preview for all devices
Engage
- Single ticket inbox for all channels
- Fast response time on social media
- Coordination and collaboration as a team
- Integrated social CRM data
- Inbox automations for recurring tasks
- Detailed log for all activities
Analyze
- Analyse your social media performance
- Compare numbers across channels
- Valuable insights into your community
- Identify brand ambassadors
- Analyse your team performance
- Export raw data for all statistics data
Feature by Feature
Target group segmentation by defining the newsfeed targeting in the post composer
Push messages in the tool and via email incl. setting options for which user should be notified when
Re-opening and re-assigning tickets to the former customer support agent
Filter options by channel, private or public messages
Ticket watching: posts you didn’t edit yourself can be watched and guided
Compatible with all popular browsers and a responsive user interface for working on a smartphone or tablet
Definable response templates for frequent answers with greeting formula, name and text
Reviews for Google My Business locations in the ticket inbox
Snoozing of tickets for later processing
Add post tags when creating a post
Add a location to an Instagram photo post
Supported Channels: Facebook, Twitter, Instagram, YouTube, WhatsApp, LinkedIn, Google My Business
in Vienna.