Powerful and User-Friendly Social Media Monitoring

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Listen to conversations about your brand on social media

With social media monitoring and listening, Swat.io is adding a powerful feature to the Ticket Inbox. Listen to what people on social media are saying about your brand, products, competitors or any industry related topic. Be there, when relevant communication is happening and step in to grow your relationships with people.

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Powerful Artificial Intelligence

To guarantee great results we’re partnering with Ubermetrics, a market leader in Social Media monitoring based in Berlin (Germany). Using advanced AI Ubermetrics discovers relevant trends and topics from all over the internet. Swat.io’s built-in monitoring service can process 40.000 mentions per minute, which ensures that you’re not missing out on something important.

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Build great search queries for relevant results

Our user-friendly Query Builder lets you create and modify keyword-based search queries – PhD in Social Media Monitoring NOT required. Variations and misspellings of your brand name are automatically included. If that’s too basic for you, you can use our advanced query language and go crazy with dozens of operators. Sounds complicated? Our customer support team is happy to help you!

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Social Media monitoring in more than 65 languages

Perfect for international communities: Our monitoring service works in more than 65 languages to cover mentions from all over the world. This is not only a powerful tool to learn more about your customers and support them but will also help you gain important market insights.

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Respond to monitoring results and get the most out of our ticket inbox features

Tracking conversations on social media is one thing – responding to the relevant ones in an efficient way is a whole other. Our ticket inbox includes all the tools and workflows to manage social media mentions within your team. Discuss the monitoring results with your team members and assign the right person of your team to the task.

Monitoring and Listening Success Stories

🏰 Swat.io supports your Enterprise.

Manage

  • Facebook
  • Instagram
  • Twitter
  • YouTube
  • LinkedIn
  • Google My Business

Publish

  • Clear and central content calendar
  • Agile planning and approval
  • Schedule and publish posts
  • Easy team collaboration
  • Reliable workflows and processes
  • Post preview for all devices

Engage

  • Single ticket inbox for all channels
  • Fast response time on social media
  • Coordination and collaboration as a team
  • Integrated social CRM data
  • Inbox automations for recurring tasks
  • Detailed log for all activities

Analyze

  • Analyse your social media performance
  • Compare numbers across channels
  • Valuable insights into your community
  • Identify brand ambassadors
  • Analyse your team performance
  • Export raw data for all statistics data

Feature by Feature

  • 😀 Evaluation according to fan/follower development, community size, reach, interaction, people and mood
  • 🛸 Supported Posting Types: Text, link, photo, video, carousel, album (platform dependent)
  • 🙏 Detailed team statistics for ticketing by number of created/assigned/completed tickets per team member incl. reaction times
  • 📈 Brand Ambassador evaluation based on statistical data
  • 🤫 Mute & Next function in the ticket inbox
  • 📤 Post Export from the Editor
  • 🏗 Query Builder for Social Media & Web Monitoring
  • 🤡 Tickets for comments only containing a Mention or Emoji automatically marked as read
  • 🍩 360° Video Planning/Scheduling/Publishing on Facebook
  • 🐤 Support of Twitter Direct Messages via Ticket Inbox
  • ´🖇 Manual linking of social media profiles for user identification across platforms
  • 🏎 Immediate publication or scheduling of contributions
  • 🦉 Ticket Watching: posts you didn’t edit yourself can be watched and guided
  • 👍 All Facebook functions supported within the ticket inbox: Reply, Like, Hide, Block, Delete
  • 🙆‍♀️ Google My Business Channel Support
  • 🐣 Twitter identification of entities from government and politics
  • 🖥 Compatible with all popular browsers and a responsive user interface for working on a smartphone or tablet.
  • 💁‍♀️ Real-time preview for desktop and mobile versions in Post Editor for all channels
  • 🎟 Inbox ticket for contributions to event posts on Facebook
  • 🛰 Assignment of tickets for cross-team collaboration (not only posts, but also comments)
© 2019, Swat.io. All rights reserved. Made with ❤ in Vienna.
Social Media Experts use Swat.io in this very Moment
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