Social Media Tool for Social Media Managers

Keep your work balanced with structured ease and gain more time for creative ideas and new campaigns to achieve your personal and business goals. Conquer your daily challenges with proven workflows and functions in social media management.
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Editorial planning for all your social media channels within one calendar

Schedule and publish your posts on all supported channels: Facebook, Twitter, Instagram, YouTube and WhatsApp. You can publish posts at once or schedule them to be automatically published at a set date and time. The calendar gives you a clear overview of your editorial plan with all suggested, scheduled and published posts.
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Targeted reach for your social media posts

Optimize the distribution of your Facebook posts according to your target group with Newsfeed targeting and audience restrictions. Target your social media posts by age, gender, language, relationship status, interests, country and many other factors. This makes the creation of a multi-language editorial plan and individual content for different target groups as easy as it gets!
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Community management with a single ticket inbox

Capture all comments, posts, mentions and private messages from your social media channels with one tool. Our central inbox allows for fast response times and the efficient fowarding of tickets to the responsible team member. Seamlessly follow all conversations and receive e-mail notifications and updates. Always stay up to date – any type of action in the communication with the customer is documented.
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Fast response time for crisis communication on all networks

Rough patches require fast response times. With the reliable community management solution of Swat.io, you will never miss any comments, posts, mentions and private messages on your social media channels. Quickly react to inquiries in crisis communication on all supported networks.

Your next Social Media love story

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Take communication further than community management

Always be present when there is a discussion about your brand, your product or industry specific topics in social media. Social media monitoring and listening allows you to actively take part in questions, discussions and complaints and use them for your advantage. Communicate with your community on your social media channels and convince potential customers of joining your followers.
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Analyse and assess your social media performance

Social media analytics is important to measure the success of your efforts. The analysis and assessment within Swat.io gives you a detailed overview of the numbers and development of your community, such as which content performs best on which channel at which time, how your team is doing in community management and statistics for individual tags.
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Support that will make you swoon, always by your side

If you have a great idea for a new feature, feeling lost with something or searching a specific feature and can’t find it, our support team is happy to help you. Friendly people with a smile on their face, who respond within a few minutes on average. Both customers and interested parties get to enjoy the high quality service provided by our Support team.
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Put your data in trusted hands

You care about your data? So do we, by storing your data on two redundant data centers in Vienna, Austria operated by our ISO/IEC 20000-1 certified IT partner. In addition, certain data is stored via Amazon Web Services in a data center in Frankfurt, Germany. We adhere to several self-regulatory frameworks including the GDPR and review our compliance regularly.

The very best of our blog & customer Success Stories

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Feature by Feature

  • 🌶 Labelling of Sponsored Posts / Branded Content
  • 😀 Evaluation according to fan/follower development, community size, reach, interaction, people and mood
  • 🏫 Searchable archive for already answered tickets
  • 🐺 Raw data export of statistical data for further processing
  • 🤭 Re-assignment of reopened tickets to the last user
  • 💱 Translations of incoming comments and messages directly in the Ticket Inbox
  • 🔮 Message history on user basis incl. all contact points.
  • 🥰 Integrated customer relationship management with clear functions
  • ´🖇 Manual linking of social media profiles for user identification across platforms
  • 🕶 Definition of post visibility to distinguish between published and unpublished contributions (dark posts)
  • 📤 Post Export from the Editor
  • 🎫 Ticket export from the inbox
  • 🗺 Reviews for Google My Business Locations in the Ticket Inbox
  • 🍱 Filter options by channel, private or public messages
  • 🏊‍♂️ Excellent usability and proven workflows at all levels
  • 💫 Multi-language support including automatic translation of incoming comments and messages.
  • 👮‍♂️ User administration, role and rights management
  • 🙊 Automatic GDPR ticket deletion
  • 👍 All Facebook functions supported within the ticket inbox: Reply, Like, Hide, Block, Delete
  • 🏗 Query Builder for Social Media & Web Monitoring
© 2019, Swat.io. All rights reserved. Made with ❤ in Vienna.
Social Media Experts use Swat.io in this very Moment
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