Social Media Editorial Planning and Community Management for Agencies

Manage your customers social media channels in one neat dashboard. Use proven workflows for efficient time management and collaboration with team members and customers.

Manage your customers and their channels in a multi-client account

The mulit-client account enables you to manage your customers and all their relevant social media channel within one tool. The dashboard gives you an overview of all clients and enables you to schedule content for their channels, answer inquiries by fans and followers and analyse and assess their channels performance. Role management enables you to grant your employees restricted access to certain customer accounts.

Agile editorial planning for all customer channels

Plan your content on all your communication channels in a clear and agile editorial calendar. With you can schedule and publish content on Facebook, Twitter, Google+, Instagram, YouTube and WhatsApp. The content planning channels for LinkedIn, Pinterest, Snapchat, Tumblr, Vimeo, Xing, Newsletters and any other type of channel help you to coordinate your communication centrally.

Internal and external collaboration for planning and community management

Use the internal chat to consult with your customers about suggested social media posts. Collaboratively collect ideas or get approval for posts. Questions to colleagues or customers are clearly displayed within our Activity Log. This gives you an overview at all times and enables you to quickly react to open questions and decisions that need to be taken.

Define task areas with a differentiated role system

Team members only receive access according to their assigned role and permissions. This way you can ensure that the data and content of your agencies customers can only be accessed by authorized users.

Clear communication in a single inbox is your universal ticket inbox for all comments, posts, mentions and private messages on your social media channels. It enables fast response times and the efficient assignment of tickets to the responsible team member. Follow all conversations and receive updates through email or in-app notifications.

Implement market observation with social media monitoring offers social media monitoring and listening on Twitter, Facebook, Instagram, YouTube and Google+. Monitor all important topics, phrases, hashtags and mentions with flexible monitoring search phrases and gain valuable industry insights.

Success StoriesWhat people say about

SPiNNWERK Testimonial

Roland Trnik SPiNNWERKManaging Partner

We call our community managers Fanlovers - simply because it requires a healthy dose of love for the community to do a good job! To service those 1.5 million fans of our customers in Germany, Austria and Switzerland not only with love, but in a fast, reliable and efficent way, a professional tool is absolutely essential! … Mehr With we found a convenient, user friendly solution with good customer support.

ambuzzador Testimonial

Sabine Hoffmann ambuzzadorCEO & Founder

Our agencies' experience in managing social communities and blogs for more than 40 national and international brands, contributed to the development of in an essential way. Thanks to our custom version of, we have the unique ability to keep track of planning, … Read more community management and performance-measurement of all the brands in a structured way - at any time. Covering the whole complete workflow, is crucial for keeping the approval- and service-process transparent and efficient.

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Starting at…
€300 Monthly excl. VAT
  • Community Management
  • Customer Service & Ticketing
  • Content Planning & Publishing
  • Monitoring & Listening
  • Analytics & Performance
  • Unlimited Channels
  • Unlimited Posts