Blog
How to Create a Unified Image Across All Social Media Channels
Social media inconsistency can affect branding negatively in several ways, that’s why a unified image across all social media channels […]
Social Media Tool for Agencies & Consultants
Manage your customers’ social media channels through one neat solution. Juggle a variety of customers and social media tasks, collaborate internally and externally with a clear overview while saving resources for new opportunities supported by reliable workflows for efficient time management. All of this is and much more is Swat.io!
Manage your customers and their channels in a multi-client account
The multi-client account enables you to manage your customers and all their relevant social media channel within one tool. The dashboard gives you an overview of all clients and enables you to schedule content for their channels, answer inquiries from fans and followers and analyze and assess their channels’ performance. Role management enables you to grant your employees restricted access to certain customer accounts.
Agile editorial planning for all customer channels
Plan your content on all your communication channels in a clear and agile editorial calendar. With Swat.io you can schedule and publish content on Facebook, Twitter, Instagram, LinkedIn and YouTube. The Swat.io content planning channels for Pinterest, Snapchat, Tumblr, Vimeo, Xing, Newsletters and any other type of channel help you to coordinate your communication centrally.
Internal and external collaboration for planning and community management
Use the internal chat to consult with your customers about suggested social media posts. Collaboratively collect ideas or get approval for posts. Questions to colleagues or customers are clearly displayed within our Activity Log. This gives you an overview at all times and enables you to quickly react to open questions and make decision.
Define task areas with a differentiated role system
Team members only receive access according to their assigned role and permissions. This way you can ensure that the data and content of your agency’s customers can only be accessed by authorized users.
Your next Social Media love story
Clear communication in a single inbox
Swat.io is your universal ticket inbox for all comments, posts, mentions and private messages on your social media channels. It enables fast response times and the efficient assignment of tickets to the responsible team member. Follow all conversations and receive updates through email or in-app notifications.
Listen to your market with web monitoring
Swat.io offers web monitoring directly inside the tool. Monitor all important topics, phrases, hashtags and mentions with flexible monitoring search phrases and gain valuable industry insights.
Support that will make you swoon, always by your side
If you have a great idea for a new feature, feeling lost with something or searching a specific feature and can’t find it, our support team is happy to help you. Friendly people with a smile on their face, who respond within a few minutes on average. Both customers and interested parties get to enjoy the high quality service provided by our Support team.
Put your data in trusted hands
You care about your data? So do we, by storing your data on two redundant data centers in Vienna, Austria operated by our ISO/IEC 20000-1 certified IT partner. In addition, certain data is stored via Amazon Web Services in a data center in Frankfurt, Germany. We adhere to several self-regulatory frameworks including the GDPR and review our compliance regularly.
The very best of our blog & customer Success Stories
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Social Media Trends 2019: 35 Experts Reveal Which Trends You Shouldn’t Miss
2018 is almost over and the time has come to plan the start of the new year. To make sure […]
Feature by Feature
- User administration, role and rights management
Ticket Watching: posts you didn’t edit yourself can be watched and guided
URL Shortening Options (No, Bit.ly with own account, Bit.ly without own account)
Profile Hover Cards with detailed ticket information
Target group segmentation by defining the Newsfeed targeting in the post composer- ´
Manual linking of social media profiles for user identification across platforms 
Keyboard shortcuts for quick access to functions
Push messages in the tool and via email incl. setting options for which user should be notified when
Integrated customer relationship management with clear functions
Brand Ambassador evaluation based on statistical data
Re-opening and re-assigning tickets to the former Customer Support Agent
Ticket Inbox Support for LinkedIn Company Profiles
in Vienna.