Social Media Tool for Agencies & Consultants

Manage your customers’ social media channels through one neat solution. Juggle a variety of customers and social media tasks, collaborate internally and externally with a clear overview while saving resources for new opportunities supported by reliable workflows for efficient time management. All of this is and much more is Swat.io!
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Manage your customers and their channels in a multi-client account

The multi-client account enables you to manage your customers and all their relevant social media channel within one tool. The dashboard gives you an overview of all clients and enables you to schedule content for their channels, answer inquiries from fans and followers and analyze and assess their channels’ performance. Role management enables you to grant your employees restricted access to certain customer accounts.
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Agile editorial planning for all customer channels

Plan your content on all your communication channels in a clear and agile editorial calendar. With Swat.io you can schedule and publish content on Facebook, Twitter, Instagram, LinkedIn and YouTube. The Swat.io content planning channels for Pinterest, Snapchat, Tumblr, Vimeo, Xing, Newsletters and any other type of channel help you to coordinate your communication centrally.
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Internal and external collaboration for planning and community management

Use the internal chat to consult with your customers about suggested social media posts. Collaboratively collect ideas or get approval for posts. Questions to colleagues or customers are clearly displayed within our Activity Log. This gives you an overview at all times and enables you to quickly react to open questions and make decision.
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Define task areas with a differentiated role system

Team members only receive access according to their assigned role and permissions. This way you can ensure that the data and content of your agency’s customers can only be accessed by authorized users.

Your next Social Media love story

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Clear communication in a single inbox

Swat.io is your universal ticket inbox for all comments, posts, mentions and private messages on your social media channels. It enables fast response times and the efficient assignment of tickets to the responsible team member. Follow all conversations and receive updates through email or in-app notifications.
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Listen to your market with social media monitoring

Swat.io offers social media monitoring and listening on Twitter, Facebook, Instagram, YouTube and the web. Monitor all important topics, phrases, hashtags and mentions with flexible monitoring search phrases and gain valuable industry insights.
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Support that will make you swoon, always by your side

If you have a great idea for a new feature, feeling lost with something or searching a specific feature and can’t find it, our support team is happy to help you. Friendly people with a smile on their face, who respond within a few minutes on average. Both customers and interested parties get to enjoy the high quality service provided by our Support team.
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Put your data in trusted hands

You care about your data? So do we, by storing your data on two redundant data centers in Vienna, Austria operated by our ISO/IEC 20000-1 certified IT partner. In addition, certain data is stored via Amazon Web Services in a data center in Frankfurt, Germany. We adhere to several self-regulatory frameworks including the GDPR and review our compliance regularly.

The very best of our blog & customer Success Stories

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Feature by Feature

  • 📑 Upload any file format up to 25MB in the activity log
  • 👘 LinkedIn Showcase / Focus Page Support
  • 🔥 Push messages in the tool and via email incl. setting options for which user should be notified when
  • 🍱 Filter options by channel, private or public messages
  • 💻 Own Swat.io API to connect to custom systems
  • 🐧 Collaboration and internal comments on the exchange of information
  • 🗺 Reviews for Google My Business Locations in the Ticket Inbox
  • 📲 Re-opening and re-assigning tickets to the former Customer Support Agent
  • 🌍 Add a location to an Instagram Photo Post
  • 🤝 Ticket Inbox Support for LinkedIn Company Profiles
  • 👁 Dashboard with all customers and projects at a glance (multi-client capability)
  • 🐥 All the benefits of the Twitter Enterprise API
  • 🌖 Evaluation on time / channel and day level, private and public messages
  • 🤗 Ticket Inbox Support for Facebook Recommendations
  • 🙏 Detailed team statistics for ticketing by number of created/assigned/completed tickets per team member incl. reaction times
  • 🇪🇺 Data storage within the European Union
  • 🤫 Mute & Next function in the ticket inbox
  • 🐤 Support of Twitter Direct Messages via Ticket Inbox
  • 🗞 Breaking News Badge Support on Facebook Posts
  • 💱 Translations of incoming comments and messages directly in the Ticket Inbox
© 2019, Swat.io. All rights reserved. Made with ❤ in Vienna.
Social Media Experts use Swat.io in this very Moment
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