Swat.io visualizes upcoming posts accross all channels in a shared calendar. Your team schedules, approves and publishes all posts together.
You decide who has access and can collaborate.
Plan content for upcoming weeks on all social media channels.
See which posts are planned. Rearrange them whenever needed.
Swat.io enables your team to discuss, draft and approve each post collaboratively. Swat.io will automatically track each change.
Each post can be discussed by the whole team.
Keep clear workflows and approve all posts before they go live.
Every change or discussion is automatically tracked.
Swat.io fetches all comments, posts, mentions and direct messages on all major social media channels.
It aggregates everything in one inbox, so that you can work efficiently and involve your customer care team whenever needed.
Every activity can be discussed and assigned to the right people.
We track any social activity and alert you via email.
We track each action taken so that everybody is always up to date.
Our Facebook page is one of our largest Social Media channels and one of the largest national Facebook communities in beauty and home care in Austria. With over 100 messages a month, it has become a relevant channel for customer care as well.
Facebook is an important channel to stay in close contact with our audience. Our posts sometimes receive thousands of comments, and during our first year after setting up the page, we've received more than 10,000 private messages. Our viewers … Mehr have very unique & individual concerns. Swat.io enables us to keep track of all messages and ensure that all requests are answered by the right member of our team.
We are very proud to have an highly active and engaged community. Very often we receive hundreds, sometimes even thousands of comments to our posts. On top of that our customer care team has to handle several hundred requests for songs and other types of posts on our facebook wall daily.… Read more All of those community reactions are coordinated in Swat.io with the right people internally. And as you can imagine it is more than crucial for us to always react quickly while still track all steps taken.
At Burda Intermedia Publishing our team has been successfully using Swat.io to manage more than 40 social media channels for BUNTE, ELLE, InStyle and other magazines for the past year. The custom integration with our editorial CMS allows us to publish hundreds of posts every day … Read more in an efficient and steady way. Swat.io ensures smooth collaboration between all the people involved in the posting process. As our social media unit acts as an interface between many other departments, the ticketing feature is a perfect tool to guarantee the efficient customer service we want to provide on our social channels. A huge plus: Swat.io's 24-hour-customer service: The team can be contacted anytime and immediately takes care of any problems we might encounter.
Our agencies' experience in managing social communities and blogs for more than 40 national and international brands, contributed to the development of Swat.io in an essential way. Thanks to our custom version of Swat.io, we have the unique ability to keep track of planning, … Read more community management and performance-measurement of all the brands in a structured way - at any time. Covering the whole complete workflow, Swat.io is crucial for keeping the approval- and service-process transparent and efficient.
At the Austrian Red Cross we are focusing on a combined national and regional strategy for Social Media. We have several channels addressing the local regional communities directly and some channels targeting people on national level. By connecting those channels … Read more in Swat.io we are not only able to interchange knowledge between the teams, but also able to react swiftly in case of larger emergencies or disasters – like the floods in 2013.
With a rapidly growing Facebook community, we were challenged in finding a suitable Social Media [Management] Tool that allows us to provide professional customer service in every way [possible]. Today we're handling all customer requests through Facebook, Twitter, Google+ and Instagram with Swat.io. Even with several departements, … Read more locations and channels involved, Swat.io allows us to react quickly and keep track of all conversations. Day by day, we prove that great customer support in Social Media is possible – thanks for the great cooperation!