Remain on Track with Our Huge Set of Features

Manage your social media channels successfully with a single solution for content planning and publishing, community management, monitoring, analytics, messaging and automations. Reliable and efficient social media management with our all-in-one tool.
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Plan

Overview your scheduled and already published social media content for all your channels in a single calendar. The central editorial plan enables you to plan and coordinate with your team. You have everything under control, even with many channels and hundreds of people involved.

More Editorial Planning Features

  • 👁 Centralized view of all posts for all your channels
  • 💐 Different color marking for various post statuses
  • 🍱 Channel filters to segment specific channels or post status
  • 🕴 Post hover cards to get a preview and all the details you need
  • 👭 Duplicate or move planned posts super-fast through drag and drop
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Publish

Publish your content immediately on all your social media channels or schedule it ahead of time. Your content will be published automatically at the desired time. All important social media platforms are covered - including Pinterest, Tumblr, XING, Vimeo and any other publishing platform in the form of individual channels for planning. We offer API supported formats and functions of the respective social media platforms.

More Social Media Publishing Features

  • 📝 Easy post creation with our intuitive composer
  • 🛸 Support of all channel-specific post types
  • 📰 Support of all channel targeting options
  • 📌 Suggestions for page and account mentions
  • 💁‍♀️Link preview editing, tagging and more
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Engage

Communicate easily with people across all platforms. Our single ticket inbox is your universal mailbox for all comments, posts, mentions and private messages on social media. Fast response times, efficient assignment of tickets and community management that delights your customers are no challenge anymore.

More Community Management Features

  • 😎 All communication in one inbox
  • 🛰 Ticket assignment to team members
  • 🔔 In-App and/or email notifications
  • 📤 Fast replies with message presets
  • 🤖 Inbox automations for less ticket flooding
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Listen

Never miss a relevant conversation on the internet again. Learn what people are writing about your industry, brand, products and competition in social networks. Monitor relevant phrases for your business, be there in real time when someone is open to communication, and have an impact on your sales and customer satisfaction.

More Social Media Monitoring Features

  • 👂 Cross-platform social media listening for Facebook, Twitter, Instagram, Youtube and the web
  • 🦙 Flexible management of your relevant search terms and topics through simple keyword rules
  • 💱 Advanced filter management based on the case sensitive Delta Search Language
  • 🏎 Proprietary infrastructure for processing 40,000 mentions per minute
  • 🌍 Versatile coverage in over 65 languages
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Measure

Gain a quick overview on the most important metrics and performance KPIs to learn how well you and your team are actually performing. Analyse your community, your content, individually applied tags and many other parameters to get better every day.

More Social Media Analytics Features

  • 📊 Community analysis by growth, reactions and members
  • 🧢 Content analysis by post type, reach, interactions and organic or paid
  • 😀 Historical community mood based on the sentiment tagging of your tickets
  • 🍩 Segmentation by channel, period and tags of tickets, posts and users
  • 📤 Export of statistics data with optional restriction by period and tags to CSV or XLSX

Support to swoon over. We know what makes you happy.

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Feature by Feature

  • 🌶 Labelling of Sponsored Posts / Branded Content
  • 🏗 Query Builder for Social Media & Web Monitoring
  • 👁 Dashboard with all customers and projects at a glance (multi-client capability)
  • 🗒 Post Hover Cards with detailed information about this post
  • ✂ URL Shortening Options (No, Bit.ly with own account, Bit.ly without own account)
  • 💻 Own Swat.io API to connect to custom systems
  • 🕰 Change history: history log / activity log of processed tickets
  • 💬 Definable response templates for frequent answers with greeting formula, name and text
  • 🔖 Add post tags when creating a post
  • 🤭 Re-assignment of reopened tickets to the last user
  • 🍩 360° Video Planning/Scheduling/Publishing on Facebook
  • 🤓 User statistics to determine the efficiency of team members
  • 🎟 Inbox ticket for contributions to event posts on Facebook
  • ✨ New calendar (better performance, Duplicate Posts, Tag Posts, Post Workflows, Date Picker, Views, Jump to Day, ...)
  • 🥰 Integrated customer relationship management with clear functions
  • 👭 Easily duplicate scheduled posts for other channels
  • 📹 Add subtitles for Facebook Video Posts
  • 📩 Export function for content calendars as XLSX or PDF
  • 🌈 Supported Channels: Facebook, Twitter, Instagram, YouTube, LinkedIn
  • 📤 Post Export from the Editor
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