Social Media and Community Management for Customer Service

The single inbox for the complete customer communication on social media guarantees fast processing and a short response time to customer inquiries.

A single ticket inbox for all social media channels

The single ticket inbox is your universal mailbox for all comments, posts, mentions and private messages on your social media channels. It enables fast response times and the efficient assignment of tickets to the responsible team member. Follow all the conversations consistently and receive updates through email or in-app notifications.

Efficient collaboration and role management on a channel level is the best solution for teamwork in customer care. The dashboard gives you an overview on all brands. Answer inquiries by fans and followers and analyse and assess the performance of your team. The role management in the account enables you to give restricted access to your employees for certain customer accounts. The internal chat is used for better communication about all posts.

User defined notifications on activities and events

Set up user defined notifications to receive updates per e-mail or via in-app updates. Individually manage notifications for tickets, mentions, posts and comments.

Fast response time for crisis communication on all networks

Rough times require fast response times. With the proven community management solution of, you will never miss any comments, posts, mentions and private messages on your social media channels. Quickly react to inquiries in crisis communication on all supported networks.

Templates for fast responses to inquiries

The template system allows you to prepare answer tempaltes for frequently asked questions. You can use these to create a knowledge database. Answer frequent questions within a few seconds by using a drop-down menu with the right answer. This allows you to have great customer support by social media and to process a multitude of inquiries within a short period of time.

Analyse and assess your community management activities

Using the most important performance metrics of your social media channels you will get a quick overview on the most important information about your community, content, individually set tags, tickets and team members. With this information you can measure and assess the success of your social media strategy. All collected data can be exported for further use and editing.

Success StoriesWhat people say about

Drei Hutchison Testimonial

Kurt StanglDreiSocial Media & PR Manager

With a rapidly growing Facebook community, we were challenged in finding a suitable Social Media [Management] Tool that allows us to provide professional customer service in every way [possible]. Today we're handling all customer requests through Facebook, Twitter, Google+ and Instagram with Even with several departements, … Read more locations and channels involved, allows us to react quickly and keep track of all conversations. Day by day, we prove that great customer support in Social Media is possible – thanks for the great cooperation!

AVM Testimonial

Stefan Blumenthal AVMLead Social Media Support

We've been successfully using Monitoring in since the early beta days. Set up of search queries was easy with the help of's customer support team. We can now track mentions of our product- and brandnames in the same inbox we're … Read more already using for managing our own social media channels! We even were able to run our hashtag contest #fritz2go with!

Request a demo…

Starting at…
€300 Monthly excl. VAT
  • Community Management
  • Customer Service & Ticketing
  • Content Planning & Publishing
  • Monitoring & Listening
  • Analytics & Performance
  • Unlimited Channels
  • Unlimited Posts