📚 Our newest eBook is available! Download for free →

Tool for Social Customer Service

Faster Response Times, Less Stress

As a customer service agent, you can respond to tickets quicker and get an optimal overview without the stress.
  • Try it free for 21 days
  • No credit card required
  • No automatic renewal

Made by Social Media Professionals, for Social Media Professionals

We've been focusing on the demands of professional social media teams since 2010. From single-person companies to international corporate groups, every organization needs to have clarity and control in order to free up more time for important social media management tasks. Over 17,000 users currently rely on our expertise.

  • All Your Social Media Channels in Your Central Swat.io Inbox

    Swat.io Inbox is your universal inbox for all comments, posts, mentions and private messages on your social media channels. It makes it possible to respond to communications more quickly and assign tickets to the team members responsible for them efficiently. Track every conversation from end to end and receive updates via email or in-app notifications.
  • Total Control and Efficient Collaboration

    It’s never been easier to work as a team in online marketing, social media and customer care. Your dashboard offers an overview of all your brands. Reply to fans’ or followers’ inquiries and analyze and evaluate your team’s performance. You can manage the roles in your account, enabling you to limit the access given to certain accounts, while the internal chat improves communication relating to tickets.
  • Perfectly Informed About Everything That’s Happening

    Set up user-defined notifications to receive updates via email or in-app notifications about a range of activities and events. Manage notifications for tickets, mentions, posts and comments on an individual basis. You control which notifications you receive, and how.
  • Respond Quickly and Calmly

    Tough times call for quick answers. Our reliable community management solution means that no comment, post, mention or private message on your social media channels will slip through the net, and the same goes for other relevant discussions, thanks to our listening feature. Respond to inquiries quickly during a crisis and reply to questions across all your supported platforms.
  • Smart Response Templates for Frequently Asked Questions

    Our sample responses let you create smart templates for frequently asked questions. Use them to create a knowledge database. Answer frequently asked questions in just a few seconds by choosing the appropriate answer from the drop-down menu, guaranteeing outstanding customer service on social media and enabling you to answer a large number of inquiries in no time at all.
  • Save Time With Inbox Automations

    Combing through and answering tickets that don’t need your attention at all can be time-consuming and frustrating. Swat.io Inbox automations do these kinds of tasks for you. Set up the rules you want to apply to tickets that meet particular criteria – then sit back and watch as those tickets are automatically processed. It’s magic!
  • Analyze and Evaluate Your Social Media Performance

    Social media analysis is important for measuring the success of your work. Swat.io analysis and evaluation offers you a detailed overview of your community’s stats and development. Find out how ticket volumes are developing, see how your team is doing in terms of social media management and obtain statistics for individual tags.
  • Support You’ll Adore, Always by Your Side

    Whether you’ve got a great idea for a new feature, you’ve gotten stuck on something or you’re looking for a specific function, our support team is always happy to help. They’re friendly and take just a couple of minutes to reply, on average. Customers and prospective clients alike can benefit from the high-quality service offered by our support team.
Publicis Logo schwarz
NDR Logo schwarz
Hornbach Logo schwarz
DPD Logo schwarz
SternTV Logo schwarz
Focus Online Logo schwarz
ZDF Logo schwarz
Raiffeisen Logo schwarz
OEBB Logo schwarz
Siemens Logo schwarz
CHIP Logo schwarz
ARD Logo schwarz
Rotes Kreuz Logo schwarz
AVM Logo schwarz
OE3 Logo schwarz
RTL Logo schwarz
Puls4 Logo schwarz
Logo Vier Pfoten dunkelblau
Burda Logo schwarz
Drei Logo schwarz
ORF Logo schwarz
Renault Logo schwarz

A Social Media Management Tool That Works.

A flawless overview, quick response times and optimized processes. Hit the ground running in social customer service with Swat.io Inbox!
  • Try it free for 21 days
  • No credit card required
  • No automatic renewal