Social Media Tool for Marketing Team Leads

Enable your team to do great things on social media. Create a technology infrastructure your high-performing social media team will love and work together in one digital environment, just as simply as setting up a meeting. Reliable workflows for efficient time management support you and your team in saving resources for new challenges. All of this is and much more is Swat.io!
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Agile editorial planning for all channels

Plan your content on all your communication channels in a clear and agile editorial calendar. With Swat.io you can schedule and publish content on Facebook, Twitter, Instagram, LinkedIn and YouTube. The Swat.io content planning channels for Pinterest, Snapchat, Tumblr, Vimeo, Xing, Newsletters and any other type of channel help you to coordinate your communication centrally.
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Define task areas with a differentiated role system

Team members only receive access according to their assigned role and permissions. This way you can ensure that sensitive data can only be accessed by authorized users.
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Efficient community management on all social media channels

Collect and answer all comments, posts, mentions and private messages in a single inbox. Use monitoring to observe what your industry is talking about and analyze your content and interaction across all channels. The single inbox allows fast response times and forwarding of open tickets to the responsible team member. Assign tags to your tickets, categorize and easily find them via search. Delete spam or abuse and block user profiles if needed.
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Reliable approval processes and social media communication

Working in a team requires special structures and possibilities. Reliable workflows and integrated approval processes ensure internal feedback loops in the social media content planning phase. All changes and internal comments for suggested posts are saved in the activity log of the post and can be viewed and traced at any time.

Your next Social Media love story

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Enable your high-performing Social Media team

Grow your team’s results with straight processes, communication in a shared space, automated publishing, inbox automations and more. Bringing in our social media superpowers saves lots of time in your team and gives you the freedom to analyse and improve your results or focus on new campaigns and projects. It has never been easier to enable your team to perform high.
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Full Control with efficient collaboration

Teamwork in online marketing, social media and customer care has never been easier. Your dashboard gives you an overview of all brands. Answer inquiries by fans or followers and analyse and assess the performance of your team. The role management in your account enables you to give restricted access to your employees for certain accounts. The internal chat is used for better communication about all posts.
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Analyse and assess your social media performance

Social media analytics is important to measure the success of your efforts. The analysis and assessment within Swat.io gives you a detailed overview of the numbers and development of your community, such as which content performs best on which channel at which time, how your team is doing in community management and statistics for individual tags.
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Put your data in trusted hands

You care about your data? So do we, by storing your data on two redundant data centers in Vienna, Austria operated by our ISO/IEC 20000-1 certified IT partner. In addition, certain data is stored via Amazon Web Services in a data center in Frankfurt, Germany. We adhere to several self-regulatory frameworks including the GDPR and review our compliance regularly.

The very best of our blog & customer Success Stories

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Feature by Feature

  • 📲 Re-opening and re-assigning tickets to the former Customer Support Agent
  • 🗝 Sentiment analysis at commentary and user level
  • 🕰 Change history: history log / activity log of processed tickets
  • 😀 Evaluation according to fan/follower development, community size, reach, interaction, people and mood
  • 🤭 Re-assignment of reopened tickets to the last user
  • 🍱 Filter options by channel, private or public messages
  • 📩 Export function for content calendars as XLSX or PDF
  • 🤝 Ticket Inbox Support for LinkedIn Company Profiles
  • 🙈 Automatic hiding of posts and comments corresponding to a specific filter
  • 😴 Snoozing of tickets for later processing
  • 👘 LinkedIn Showcase / Focus Page Support
  • 📈 Brand Ambassador evaluation based on statistical data
  • 🕶 Definition of post visibility to distinguish between published and unpublished contributions (dark posts)
  • 🦄 Instagram Video Planning/Scheduling/Publishing
  • 🐥 All the benefits of the Twitter Enterprise API
  • 💆‍♀️ Great support: Live support directly in your account, your questions answered within minutes
  • 📰 Target group segmentation by defining the Newsfeed targeting in the post composer
  • 🌈 Supported Channels: Facebook, Twitter, Instagram, YouTube, LinkedIn
  • 👨‍🚀 Ticket management of the entire social media communication in a central ticket inbox
  • ♠ Identification of the posting type (text, link, photo, PM, etc.) by a symbol next to the ticket
© 2019, Swat.io. All rights reserved. Made with ❤ in Vienna.
Social Media Experts use Swat.io in this very Moment
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