Optimize your social media channels with Swat.io! Plan your content in a clear and agile editorial calendar, publish your posts on all channels at the right time and never miss another customer inquiry with the single inbox for all comments, posts, mentions and private messages from your social media channels.
Team members only receive access according to their assigned role and permissions. This way you can ensure that the data and content of your agencies customers can only be accessed by authorized users.
Collect and answer all comments, posts, mentions and private messages in a single inbox. Use monitoring to observe what your industry is talking about and analyze your content and interaction across all channels. The single inbox allows fast response times and forwarding of open tickets to the responsible team member. Assign tags to your tickets, categorize and easily find them via search. Delete spam or abuse and block user profiles if needed.
Working in a team requires special structures and possibilities. Proven workflows and integrated approval processes ensure internal feedback loops in the social media content planning phase. All changes and internal comments for suggested posts are saved in the activity log of the post and are viewable and traceable at any time.
Set up user defined notifications to receive updates per e-mail or via in-app updates. Individually manage notifications for tickets, mentions, posts and comments.
Facebook is an important channel to stay in close contact with our audience. Our posts sometimes receive thousands of comments, and during our first year after setting up the page, we've received more than 10,000 private messages. Our viewers … Mehr have very unique & individual concerns. Swat.io enables us to keep track of all messages and ensure that all requests are answered by the right member of our team.
At Burda Intermedia Publishing our team has been successfully using Swat.io to manage more than 40 social media channels for BUNTE, ELLE, InStyle and other magazines for the past year. The custom integration with our editorial CMS allows us to publish hundreds of posts every day … Read more in an efficient and steady way. Swat.io ensures smooth collaboration between all the people involved in the posting process. As our social media unit acts as an interface between many other departments, the ticketing feature is a perfect tool to guarantee the efficient customer service we want to provide on our social channels. A huge plus: Swat.io's 24-hour-customer service: The team can be contacted anytime and immediately takes care of any problems we might encounter.