#Customer Relationship Management

Lead Generation in Social Media – How you will gain valuable contact information

Social Media has become steadily more important for lead generation over the past couple of years. How to successfully generate leads using Social Media is by no means self-explanatory, though. […]

Feature Update March 2018 – Publishing LinkedIn Photo-Posts and Social CRM Profile Hover Cards

March passed by quickly here at Swat.io and it’s time again for a feature update. Besides some planned new features for you, our developer team spent time taking advantage of […]

6 Customer Relationship Management Tools To Keep the Ball Rolling

Customer relationship management (CRM), customer service (CS) and customer experience management (CXM) are tightly intertwined. Why? Because they’re about one thing: making customers’ journeys and experiences meaningful enough that they […]

Case Study: How SMEs Handle Social Customer Relationship Management

Social customer relationship management, an integrated strategy for many European SMEs. Some might think that investing time and resources into perfecting social customer relationship management is only specific to big […]