✨ Swat.io AI: New smart features for easier social media management Learn more now →
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Swat.io Inbox

Inbox Zero at Your Fingertips

As a community manager, you can respond to queries quickly without losing track of what you’re doing or missing any conversations.
Find out more Try for free now
  • Try it free for 21 days
  • No payment information required
  • No automatic renewal

A Relationship With Your Community Requires Structure

When it comes to community management, do you feel like you never get anything done? Interacting with your followers is about more than just having a chat. Lots of work without the right structure can lead to an endless to-do list. Team performance can suffer, and you may find yourself providing an unsatisfactory service.

Made by Social Media Professionals, for Social Media Professionals

We've been focusing on the demands of professional social media teams since 2010. From single-person companies to international corporate groups, every organization needs to have clarity and control in order to free up more time for important social media management tasks. Over 18,000 users currently rely on our expertise.

More Time for Efficient Communication

With Swat.io, you’ll improve your team coordination, keep track of how you’re doing, and create clear structures and processes. This frees up more time to build genuine relationships with your community.

  • One Ticket Inbox for All Channels

    Manage all of your social media communication from one place. Swat.io Inbox shows your messages and mentions from all channels in one easy-to-use inbox. You can like, hide, delete or reply to comments straight from the inbox.

  • Assigning Tickets and Internal Coordination

    Send tickets to the right team member with just one click. This helps avoid complicated email coordination and makes it easy to track responsibilities. If you have any questions, you can coordinate with colleagues in the internal log.
    Try it for free now

  • Ticket Log for 100% Transparency

    Each action relating to a ticket is stored in the log. Never lose track of who has been assigned or responded to what, or when a ticket was archived. All communication is easy to trace.

  • User-Defined Reply Templates

    Save time when dealing with frequently asked questions from your community. Use reply templates to create customized responses you can add with just a few clicks. Select, modify, send – done.
    Try it for free now

  • Automation for Routine Tasks

    Reduce your manual workload with our automation features. Create keyword-based tasks to automate jobs like assigning tickets, archiving, adding tags or marking as read.

  • Analyzing Team Performance and Your Community

    You can access the latest data from all media channels at any time in the analysis area. Analyze how actively your community is interacting, how the mood is developing and how your team is doing when it comes to community management.
    Try it for free now

Swat.io Inbox Features You’ll Love

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One Login for All Social Media Channels

Sharing logins and sending passwords across your team are a thing of the past. Everyone has their own Swat.io account login to access the channels they need.
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Transparent
Activity Log

The activity log stores all key details and shows who has written a reply or is currently assigned to a ticket or query.
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Customer Relationship Management

Link user profiles on different platforms and record important information on your community.
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Email Forwarding

Need advice from someone with no access to Swat.io? You can forward the ticket by email with just one click.
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Web Monitoring

The internet is talking about your brand. You can receive tickets for mentions where you haven’t been directly tagged.
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Roles and Permissions

Are there different roles within the team? Define who can do what and access which areas.
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Filtering Comments

Not all messages require your attention. Comments containing only @-tags or emojis can be automatically marked as read.
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Tags

Whether for campaigns, post formats or content hooks, tags offer endless ways to categorize tickets.
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Reply in community management with the help of AI

Give AI some keywords as directions and get suggestions for replies.

The Swat.io Inbox in detail

Discover the full range of functions for efficient and stress-free community management.
  • Try it free for 21 days
  • No payment information required
  • No automatic renewal
All prices excl. VAT.

Our Awards

Inbox Add-On

Inbox
The add-on for optimal community management. So that you can start conversations on social media and communication works in both directions

Small

The most important functions for successful community management.

Included in the Small plan:

  • All available channels
  • No ticket limit
  • Reply, like, hide, delete, block
  • 1 year data storage
  • AI generated replies

Medium

Manage even larger communities in your team with ease.

All functions from the Small plan plus:

  • Automations
  • 2 years data storage
  • Tags
  • Filters
  • URL shortener

Large

For lively exchange in large communities with complex requirements and major goals.

All functions from the Small and Medium plans plus:

  • Unlimited data storage
  • Mini CRM
  • Analytics
  • Priority support
  • Shitstorm alert

Full list of features

Channels
instagram facebook linkedin youtube tiktok x google_mybusiness whatsapp messenger bluesky
instagram facebook linkedin youtube tiktok x google_mybusiness whatsapp messenger bluesky
instagram facebook linkedin youtube tiktok x google_mybusiness whatsapp messenger bluesky
🔮 Features
Edit tickets
Reply to, like, hide or delete comments and messages (individual actions may vary for different networks).
yes
yes
yes
Manage tickets
Archive, star or ignore tickets.
yes
yes
yes
Assign tickets
no
yes
yes
Activity log
Easily review and track all ticket activities within the activity log.
yes
yes
yes
Ticket notes
Share ticket-related information with your team using notes in the activity log. You can also tag team members or link comments within your notes for collaboration and context.
no
yes
yes
Block users
yes
yes
yes
Tags
Assign individual tags to tickets to help you filter and analyze them.
no
yes
yes
Filter
no
yes
yes
Search
yes
yes
yes
URL shortener
no
yes
yes
Reply templates
Create templates for inquiries that need to be answered regularly and save valuable time.
no
no
yes
Mini CRM
Manage your users in the Mini CRM, where you can access key user information, add comments for reference, link associated social media profiles, and assign tags for efficient user management.
no
no
yes
Sentiment
Set the moods of messages and comments to keep track of how your community is feeling at the moment.
no
no
yes
Automations
Create keyword-based automations to perform actions such as assigning messages, adding tags, or marking as read, simplifying the management of repetitive tasks.
no
yes
yes
Forward tickets via email
Forward tickets by email to people without a Swat.io account. Responses to the email will be displayed in the activity log.
no
yes
yes
Auto reply
Set up automated responses for private messages, informing users about expected response times or business hours.
no
yes
yes
Permanently assign tickets
no
yes
yes
Comment list
For an efficient workflow when large volumes of comments need to be processed in a short space of time. Contact our support team to activate this feature.
no
no
yes
Shitstorm Alert
Set an alert if a certain limit of unread comments is exceeded.
no
no
yes
Support for government agencies
Swat.io provides the framework required by X for government agencies.
no
no
yes
Data storage
1 Year
2 Years
Unlimited
Full permission levels
Full, Full for assigned tickets, Feedback for assigned tickets and Read Only.
no
yes
yes
Ticket export
no
yes
yes
✨ AI Features
AI Create Replies
Use AI to draft replies to messages and comments.
yes
yes
yes
AI hide & read
Have comments automatically hidden or marked as read based on their content.
no
yes
yes
Unique Swat.io Feature
AI Sentiments
Allow AI to automatically analyze and assign sentiments (positive, negative, or neutral) to incoming comments.
no
no
yes
Unique Swat.io Feature
🔐 Security
Servers located in Germany
yes
yes
yes
GDPR-compliant
yes
yes
yes
2-Factor authentication
yes
yes
yes
Priority Support
no
no
yes
🚨 Notifications
In-App
yes
yes
yes
Daily calendar
yes
yes
yes
Email notifications
yes
yes
yes
Out of office
yes
yes
yes
📊 Analytics
Community comments
Track data for the total number of received comments and messages, hidden comments, deleted comments, and your responses.
no
no
yes
Community mood
Analysis of community sentiments
no
no
yes
People
Mini CRM - An overview of all the community members who have already interacted with you. You can store additional information in these member profiles, tag them and link associated profiles.
no
no
yes
⛑️ Support
Standard Support
Support: Mon – Fri 8 am – 6 pm CE(S)T
yes
yes
yes
Priority Support
Priority support, 7 days/week (8 am – 8 pm CE(S)T)
no
no
yes
Helpcenter
yes
yes
yes
Chat
yes
yes
yes
Email
yes
yes
yes
Phone
no
no
yes
On-demand Video Tutorials
yes
yes
yes
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Experience simple social media management with Swat.io

Find the right plan for your needs, pick the Inbox add-on and simplify social media in all areas!
Choose your plan now & get started
  • Try it free for 21 days
  • No payment information required
  • No automatic renewal
Lisa Stadler, Social Media and Community Manager

We would be lost without Swat.io!

We couldn’t imagine social media without Swat.io. It makes moderation and content planning really simple. If it wasn’t so reliable, we wouldn’t be able to cope! We also like using an Austrian service provider, and it’s great that the team can be reached so quickly and easily.
Read the success story now
4.5 out of 5

Unsere Kunden vertrauen auf Swat.io und das sagen sie über uns.

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Cross-Channel Inquiry Responses.

A social media inbox tool that satisfies you and your users: take the stress out of your working day with more time to build relationships with your community.
Find out more Try it for free
  • Try it free for 21 days
  • No payment information required
  • No automatic renewal

Frequently Asked Questions

What is Swat.io Inbox and how does it differ from Publisher?

Swat.io Inbox is the community management add-on for Publisher. While Publisher handles content planning and publishing, Inbox consolidates all incoming messages, comments, and mentions from all channels into one central inbox. Insights is an additional add-on for in-depth analytics and reporting. All three tools together cover the complete social media workflow.

How does the ticket system in Swat.io Inbox work?

Every incoming message or comment becomes a ticket. You assign tickets to team members, add internal comments, apply tags, and prioritize. A ticket is only considered done once it's actively moved to the archive. This prevents requests from getting lost because they stay visible until actively closed.

Which channels are integrated into Swat.io Inbox?

Inbox connects Instagram, Facebook, Facebook Messenger, LinkedIn, YouTube, TikTok, Google My Business, WhatsApp, Bluesky, and Threads in one central inbox. All incoming comments, direct messages, and mentions flow into one place.

What is the Unread Comments Threshold and how does it work?

The Unread Comments Threshold (available in the Inbox Large plan) notifies you when an unusually high volume of negative interactions hits a post. This lets you respond early before a crisis develops in the comments.

Can I use Inbox without Publisher?

Inbox is designed as an add-on and requires a Publisher plan as the base. You choose the right Publisher plan and add Inbox as an extension. This way, content planning and community management live in one tool.

What's the difference between Inbox plans Small, Medium, and Large?

Small covers the essentials: no ticket limit, replies, AI reply suggestions, and 1 year of data storage. Medium adds automations, tags, filters, and 2 years of data storage. Large offers unlimited data storage, Mini CRM, community sentiment analysis, analytics, Shitstorm Alarm, and priority support.

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