Swat.io Inbox
Inbox Zero at Your Fingertips
As a community manager, you can respond to queries quickly without losing track of what you’re doing or missing any conversations.
- Try it free for 21 days
- No payment information required
- No automatic renewal
A Relationship With Your Community Requires Structure
When it comes to community management, do you feel like you never get anything done? Interacting with your followers is about more than just having a chat. Lots of work without the right structure can lead to an endless to-do list. Team performance can suffer, and you may find yourself providing an unsatisfactory service.
Made by Social Media Professionals, for Social Media Professionals
We've been focusing on the demands of professional social media teams since 2010. From single-person companies to international corporate groups, every organization needs to have clarity and control in order to free up more time for important social media management tasks. Over 17,000 users currently rely on our expertise.
More Time for Efficient Communication
With Swat.io, you’ll improve your team coordination, keep track of how you’re doing, and create clear structures and processes. This frees up more time to build genuine relationships with your community.
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One Ticket Inbox for All Channels
Manage all of your social media communication from one place. Swat.io Inbox shows your messages and mentions from all channels in one easy-to-use inbox. You can like, hide, delete or reply to comments straight from the inbox.Assigning Tickets and Internal Coordination
Send tickets to the right team member with just one click. This helps avoid complicated email coordination and makes it easy to track responsibilities. If you have any questions, you can coordinate with colleagues in the internal log.
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Ticket Log for 100% Transparency
Each action relating to a ticket is stored in the log. Never lose track of who has been assigned or responded to what, or when a ticket was archived. All communication is easy to trace.User-Defined Reply Templates
Save time when dealing with frequently asked questions from your community. Use reply templates to create customized responses you can add with just a few clicks. Select, modify, send – done.
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Automation for Routine Tasks
Reduce your manual workload with our automation features. Create keyword-based tasks to automate jobs like assigning tickets, archiving, adding tags or marking as read.Analyzing Team Performance and Your Community
You can access the latest data from all media channels at any time in the analysis area. Analyze how actively your community is interacting, how the mood is developing and how your team is doing when it comes to community management.
Swat.io Inbox Features You’ll Love
One Login for All Social Media Channels
Sharing logins and sending passwords across your team are a thing of the past. Everyone has their own Swat.io account login to access the channels they need.
Transparent
Activity Log
The activity log stores all key details and shows who has written a reply or is currently assigned to a ticket or query.
Customer Relationship Management
Link user profiles on different platforms and record important information on your community.
Email Forwarding
Need advice from someone with no access to Swat.io? You can forward the ticket by email with just one click.
Web Monitoring
The internet is talking about your brand. You can receive tickets for mentions where you haven’t been directly tagged.
Roles and Permissions
Are there different roles within the team? Define who can do what and access which areas.
Filtering Comments
Not all messages require your attention. Comments containing only @-tags or emojis can be automatically marked as read.
Tags
Whether for campaigns, post formats or content hooks, tags offer endless ways to categorize tickets.
Reply in community management with the help of AI
Give AI some keywords as directions and get suggestions for replies.
The Swat.io Inbox in detail
Discover the full range of functions for efficient and stress-free community management.
- Try it free for 21 days
- No payment information required
- No automatic renewal
Inbox Add-On
Inbox
The add-on for optimal community management. So that you can start conversations on social media and communication works in both directions
Small
The most important functions for successful community management.
Included in the Small plan:
- All available channels
- No ticket limit
- Reply, like, hide, delete, block
- 1 year data storage
- AI generated replies
Medium
Manage even larger communities in your team with ease.
All functions from the Small plan plus:
- Reply templates
- Automations
- 2 years data storage
- Tags
- Filters
- URL shortener
Large
For lively exchange in large communities with complex requirements and major goals.
All functions from the Small and Medium plans plus:
- Unlimited data storage
- Mini CRM
- Analytics
- Priority support
- Shitstorm alert
Full list of features
Channels
🔮 Features
Edit tickets
Reply to, like, hide or delete comments and messages (individual actions may vary for different networks).
Manage tickets
Archive, star or ignore tickets.
Assign tickets
Activity log
Easily review and track all ticket activities within the activity log.
Ticket notes
Share ticket-related information with your team using notes in the activity log. You can also tag team members or link comments within your notes for collaboration and context.
Block users
Tags
Assign individual tags to tickets to help you filter and analyze them.
Filter
Search
URL shortener
Reply templates
Create templates for inquiries that need to be answered regularly and save valuable time.
Mini CRM
Manage your users in the Mini CRM, where you can access key user information, add comments for reference, link associated social media profiles, and assign tags for efficient user management.
Sentiment
Set the moods of messages and comments to keep track of how your community is feeling at the moment.
Automations
Create keyword-based automations to perform actions such as assigning messages, adding tags, or marking as read, simplifying the management of repetitive tasks.
Forward tickets via email
Forward tickets by email to people without a Swat.io account. Responses to the email will be displayed in the activity log.
Auto reply
Set up automated responses for private messages, informing users about expected response times or business hours.
Permanently assign tickets
Comment list
For an efficient workflow when large volumes of comments need to be processed in a short space of time. Contact our support team to activate this feature.
Shitstorm Alert
Set an alert if a certain limit of unread comments is exceeded.
Support for government agencies
Swat.io provides the framework required by X for government agencies.
Data storage
1 Year
2 Years
Unlimited
Full permission levels
Full, Full for assigned tickets, Feedback for assigned tickets and Read Only.
Ticket export
✨ AI Features
AI Create Replies
Use AI to draft replies to messages and comments.
AI hide & read
Have comments automatically hidden or marked as read based on their content.
Unique Swat.io Feature
AI Sentiments
Allow AI to automatically analyze and assign sentiments (positive, negative, or neutral) to incoming comments.
Unique Swat.io Feature
🔐 Security
Servers located in Germany
GDPR-compliant
2-Factor authentication
Priority Support
🚨 Notifications
In-App
Daily calendar
Email notifications
Out of office
📊 Analytics
Community comments
Track data for the total number of received comments and messages, hidden comments, deleted comments, and your responses.
Community mood
Analysis of community sentiments
People
Mini CRM - An overview of all the community members who have already interacted with you. You can store additional information in these member profiles, tag them and link associated profiles.
⛑️ Support
Standard Support
Support: Mon – Fri 8 am – 6 pm CE(S)T
Priority Support
Priority support, 7 days/week (8 am – 8 pm CE(S)T)
Helpcenter
Chat
Email
Phone
On-demand Video Tutorials
Experience simple social media management with Swat.io
Find the right plan for your needs, pick the Inbox add-on and simplify social media in all areas!
- Try it free for 21 days
- No payment information required
- No automatic renewal
Lisa Stadler, Social Media and Community Manager
We would be lost without Swat.io!
We couldn’t imagine social media without Swat.io. It makes moderation and content planning really simple. If it wasn’t so reliable, we wouldn’t be able to cope! We also like using an Austrian service provider, and it’s great that the team can be reached so quickly and easily.
Our customers trust Swat.io. Here's what they’re saying about us.
Cross-Channel Inquiry Responses.
A social media inbox tool that satisfies you and your users: take the stress out of your working day with more time to build relationships with your community.
- Try it free for 21 days
- No payment information required
- No automatic renewal