Swat.io Inbox 
Community management, handled
- Never miss a comment again.
- Real relief through automations & AI.
- Faster response times, even under pressure.
No real community without the right structure
With the Swat.io Inbox, you shape things actively again instead of always catching up, and build a loyal community that grows.
Made by Social Media Professionals, for Social Media Professionals
We've been focusing on the demands of professional social media teams since 2010. From single-person companies to international corporate groups, every organization needs to have clarity and control in order to free up more time for important social media management tasks. Over 18,000 users currently rely on our expertise.
More Time for Efficient Communication
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No more overlooked comments
Manage all your social media communication in one place. The Swat.io Inbox shows you comments, messages, and mentions from every channel in one clear inbox. Reply, like, hide, or delete right in the inbox, instead of juggling 10 open tabs and fighting the native platform tools.Your team always knows who's on it
No one does the same work twice, and everyone sees at a glance who's working on what. Assignments make it happen: tickets go to the right person with one click, and you handle follow-up questions right in the ticket's internal log instead of a new email thread.
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100% transparency for work without misunderstandings
Every action on a ticket is saved in the log. Never lose track of who replied, when a ticket was archived, or who's assigned. The whole conversation stays transparent and easy to trace.Your community always gets fast answers
Answer recurring questions in seconds with custom reply templates. AI always suggests replies that fit your brand and the request, while you stay in control of what goes out.
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Your time goes into conversations, not routines
Manual steps fall away so you can focus on the messages that really matter. Work with AI- and keyword-based automations, and assigning, tagging, hiding, marking, and more happens on its own.You run community management on actual data
You spot early where things are stuck and how your community is doing, and you decide based on data instead of gut feeling. Insights show how active your community is, how the mood is developing, and how your team is performing.
Swat.io Inbox Features You’ll Love
Transparent activity history
Customer relationship management
Roles & permissions
One login for every channel
Email forwarding
Shortcut for big volume
Tags
Automatic sorting & prioritizing
AI that takes the load off
Experience smooth community management with the Swat.io Inbox
The Inbox add-on in detail
Inbox add-on for PUBLISHER Small
- No ticket limit
- Reply, like, hide, delete, block
- Activity log
- 1 year data storage
Inbox add-on for PUBLISHER Medium
All features from Inbox Small, plus:
- AI replies
- Automations
- 2 years data storage
- Tags
- Filters
- Shortlinks
Inbox add-on for PUBLISHER Large
All features from Inbox Small & Medium, plus:
- Unlimited data storage
- Community Hub
- Community mood
- Insights
- Shitstorm alert
- Comment list
- All prices excl. VAT
- 21-day free trial
- No payment details required
- No automatic renewal
We would be lost without Swat.io!
Our customers trust in Swat.io and here's what they say about us.
Social Media Management , dass dich und deine User glücklich macht
- Handle comments and messages across all channels
- More time to nourish the relationship to your community
- No more community management struggles
FAQs
What is the Swat.io Inbox?
The Swat.io Inbox is a community management tool that brings comments, messages, and mentions from all your social media channels into one central inbox. Instead of jumping between platforms, you reply, like, hide, or delete everything in one place. Team workflows, automations, and AI reply suggestions help you respond faster and stay organized.
Which channels can I manage in the Swat.io Inbox?
The Inbox supports Instagram, Facebook, LinkedIn, YouTube, TikTok, Google Business Profile, WhatsApp, Messenger, Bluesky, and Threads. Comments, direct messages, and mentions from all of them land in one central inbox. That means you handle your entire community communication in one place, without logging into each platform separately.
Which channels are integrated into Swat.io Inbox?
Inbox connects Instagram, Facebook, Facebook Messenger, LinkedIn, YouTube, TikTok, Google My Business, WhatsApp, Bluesky, and Threads in one central inbox. All incoming comments, direct messages, and mentions flow into one place.
Is the Inbox included in every Swat.io plan?
The Inbox is an add-on for the Small, Medium, and Large plans, and it's already included in our Custom and Agency plans. Assignments, tags, filters, and automations come with Medium. Reply templates, the community relationship management, community insights, and AI sentiment are Large features, while AI reply suggestions are available from Medium up. Pick the plan that fits your team.
How does the Swat.io Inbox help teamwork?
You assign a ticket to the right person with one click, and everyone on the team instantly sees who's working on what. You align with colleagues in the ticket's internal log instead of sending emails back and forth. The activity log records who replied and when, so no one does the same work twice.
How does AI help with replying to messages?
As soon as you open a ticket, AI suggests two replies: one follows your channel-specific instructions, the other your past reply style. You choose, adjust, or send directly, so you stay in control of what goes out. AI Enhance changes tone and length in seconds. Available from the Medium plan.
Why use the Swat.io Inbox instead of the platforms' native tools?
With native tools you switch between apps, share logins, and quickly lose track. The Swat.io Inbox brings every channel into one place, with clear ownership, automations, and a complete activity log. Everyone works with their own account and the right permissions. Your team responds faster, and nothing slips through.
Can I try the Swat.io Inbox for free?
Yes. You can try Swat.io free for 21 days, with no payment details and no automatic renewal. Choose a Publisher plan, add the Inbox add-on, and get started right away. That way you see, with your real channels, how community management feels with one central inbox and team workflows.
How secure is my data in the Swat.io Inbox?
Swat.io is ISO 27001 certified and GDPR-compliant, and the servers are located in Europe. With roles and permissions you define who can reply, moderate, or only read, and two-factor authentication is included in every plan. That keeps your community communication secure, even when many people have access.
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