Powerful and User-Friendly Web Monitoring

Listen to the online crowd
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Listen to conversations about your brand on the internet

With monitoring and listening, Swat.io is adding a powerful feature to the Ticket Inbox. Listen to what people are saying about your brand, products, competitors or any industry related topic online. Be there, when relevant communication is happening and step in to grow your relationships with people.

Powerful artificial intelligence
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Powerful Artificial Intelligence

To guarantee great results in web monitoring we're using advanced AI to discover relevant trends and topics from all over the internet. Swat.io’s built-in monitoring service can process 40.000 mentions per minute, which ensures that you’re not missing out on something important.

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Build great search queries for relevant results

Our user-friendly Query Builder lets you create and modify keyword-based search queries – PhD in online monitoring NOT required. Variations and misspellings of your brand name are automatically included. If that’s too basic for you, you can use our advanced query language and go crazy with dozens of operators. Sounds complicated? Our customer support team is happy to help you!

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Web monitoring in more than 65 languages

Perfect for international communities: Our monitoring service works in more than 65 languages to cover mentions from all over the world. This is not only a powerful tool to learn more about your customers and support them but will also help you gain important market insights.

Respond to Monitoring Results
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Manage monitoring results and get the most out of our ticket inbox

Tracking conversations online is one thing – managing the relevant ones in an efficient way is a whole other. You will find all monitoring results in our central ticket inbox, along with your regular social media tickets. This makes it easy to discuss the monitoring results with your team members and assign the right person of your team to the task.

Monitoring and Listening Success Stories

🏰 Swat.io supports your Enterprise.

Manage

  • Facebook
  • Instagram
  • Twitter
  • YouTube
  • LinkedIn
  • Google My Business

Publish

  • Clear and central content calendar
  • Agile planning and approval
  • Schedule and publish posts
  • Easy team collaboration
  • Reliable workflows and processes
  • Post preview for all devices

Engage

  • Single ticket inbox for all channels
  • Fast response time on social media
  • Coordination and collaboration as a team
  • Integrated social CRM data
  • Inbox automations for recurring tasks
  • Detailed log for all activities

Analyze

  • Analyse your social media performance
  • Compare numbers across channels
  • Valuable insights into your community
  • Identify brand ambassadors
  • Analyse your team performance
  • Export raw data for all statistics data

Feature by Feature

  • 😀 Evaluation according to fan/follower development, community size, reach, interaction, people and mood
  • 📹 Add subtitles for Facebook video posts
  • 🌈 Supported Channels: Facebook, Twitter, Instagram, YouTube, WhatsApp, LinkedIn, Google My Business
  • 💱 Translations of incoming comments and messages directly in the ticket inbox
  • 👭 Easily duplicate scheduled posts for other channels
  • 👯‍♀️ Single sign-in: access all authorized platforms with your Swat.io account
  • 🗓 Content planning in daily, weekly and monthly view
  • ´🖇 Manual linking of social media profiles for user identification across platforms
  • ♠ Identification of the post type (text, link, photo, PM, etc.) by a symbol next to the ticket
  • 🗞 Breaking News Badge support on Facebook posts
  • 📑 Upload any file format up to 25MB in the activity log
  • ✨ New calendar (better performance, duplicate posts, tag posts, post workflows, date picker, jump to day, ...)
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Social Media Experts use Swat.io at this very Moment
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