WhatsApp Customer Service Requires Professional Structures

WhatsApp is more personal than pretty much any other customer service channel, but answering messages poses a challenge for teams. WhatsApp Business doesn’t let you distribute tickets among your team, meaning that one person has to handle all the messages, leading to chaos and stress. In turn, this has an impact on quality.

Made by Social Media Professionals, for Social Media Professionals

We've been focusing on the demands of professional social media teams since 2010. From single-person companies to international corporate groups, every organization needs to have clarity and control in order to free up more time for important social media management tasks. Over 18,000 users currently rely on our expertise.

Your WhatsApp Management Tool for Better Teamwork and Faster Response Times

Swat.io Inbox lets you handle WhatsApp customer service centrally in a single tool, along with all your other social media channels. You’ll love these features!

Use an Array of WhatsApp Formats

Communicating with your clients can sometimes be challenging. We’ll help you send text and image messages on WhatsApp. Just decide on the format that suits you best.
Guideline-Compliant 1:1 Communication

We collaborate with our partner MessengerPeople to offer integration that matches the WhatsApp Business guidelines. We offer assistance to ensure that user inquiries are responded to within a 24-hour window. Our tool guarantees you’ll be communicating in compliance with WhatsApp guidelines, meaning that you can focus on interacting with your community.
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Community Management With a Single Ticket Inbox

Collect all your WhatsApp messages in one place, along with comments, mentions and private messages from your other social media channels. Swat.io Inbox lets you respond quickly and efficiently allocate tickets to the team members responsible. Stay up to date at all times: every user interaction is documented in detail.
Analyze and Evaluate Your Social Media Performance

Social media analysis is important for measuring the success of your work. Swat.io analysis and evaluation offers you a detailed overview of your community’s stats and development. Discover which content performs best on which channels at which time, see how your team is doing in terms of community management and obtain statistics for individual tags.
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Support You’ll Adore, Always by Your Side

Whether you’ve got a great idea for a new feature, you’ve gotten stuck on something or you’re looking for a specific function, our support team is always happy to help. They’re friendly and take just a couple of minutes to reply, on average. Customers and prospective clients alike can benefit from the high-quality service offered by our support team.
Give Your Data to People You Can Trust

Data privacy is important to you? It is to us, too! We store your data with AWS in Frankfurt, Germany. AWS is ISO 27001 and BSI C5 certified. We are also ISO 27001 certified and additionally comply with several self-regulatory frameworks such as the GDPR, which we continuously monitor for compliance.
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How Does WhatsApp Management With Swat.io Work?

WhatsApp is integrated into Swat.io in collaboration with our partner MessengerPeople. The Munich-based company specializes in messenger communication and offers a reliable infrastructure for your WhatsApp services.
What Does WhatsApp Management With Swat.io Cost?

Our partner MessengerPeople charges EUR 79 per month as a base price for its WhatsApp Business integration. Depending on the package you choose, you’ll also pay either EUR 0.003 per message or EUR 0.09 per active user, per month. You’ll also be charged Swat.io’s monthly fee.
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Simplify Your WhatsApp Management and Improve Your Customer Service

Discover the benefits that Swat.io Inbox can bring to your WhatsApp management for yourself. Find out more about Swat.io packages, start your free trial or get advice on our products for custom clients.

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Customers Enjoying Success on WhatsApp Thanks to Swat.io Include

Sarah Haider, Salzburg AG

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Frequently Asked Questions About Swat.io and WhatsApp

How does Swat.io support WhatsApp management for professional teams?

With Swat.io, you manage WhatsApp messages centrally in the Swat.io Inbox, alongside comments, mentions, and messages from all your other channels. You assign incoming messages as tickets, respond to them directly within the tool, and document every interaction seamlessly. This helps your team stay on top of things even with high message volumes.

Can I reply to WhatsApp messages via Swat.io and manage them as a team?

Yes, the Swat.io Inbox lets you respond to WhatsApp messages quickly and efficiently route them to the responsible team members. Every conversation is fully documented, so you can trace the entire history at any time. This ensures clear accountability and faster response times.

Can I also send WhatsApp voice messages via Swat.io?

Yes, when replying to WhatsApp messages in Swat.io, you can record voice messages directly within the tool or send existing audio files. This gives you flexibility in communication and lets you engage with users who prefer to communicate via voice message.

Does Swat.io ensure compliance with WhatsApp guidelines?

Yes, Swat.io guarantees communication that complies with WhatsApp guidelines. This means you can focus entirely on interacting with your community without having to worry about technical compliance questions.

Can I manage WhatsApp alongside other social media channels in Swat.io?

Yes, WhatsApp messages flow into the same central inbox as messages and comments from Facebook, Instagram, LinkedIn, and all other connected channels. This gives you a unified overview of all customer inquiries and eliminates the need to switch between different tools.

What analytics features does Swat.io offer for WhatsApp?

In Swat.io’s insights section, you can see detailed reports on your WhatsApp community: contact growth, activity, and team performance in community management. This helps you understand how your team is performing and where there is potential for optimization.

Quicker Response Times.

A WhatsApp tool that works. Say goodbye to chaos and make better use of your team’s resources. For customer service that puts a smile on you and your clients’ faces.

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