Social Media Tool for Google My Business

Enhance Customer Loyalty Using Reviews

Customers are talking about your company on Google My Business. Every time you miss or fail to reply to a review, you lose an opportunity to boost customer loyalty. A failure to respond to negative reviews can also deter potential new customers.

Made by Social Media Professionals, for Social Media Professionals

We've been focusing on the demands of professional social media teams since 2010. From single-person companies to international corporate groups, every organization needs to have clarity and control in order to free up more time for important social media management tasks. Over 18,000 users currently rely on our expertise.

Your Google My Business Tool for Clear Management

Use Swat.io Inbox to manage your Google My Business reviews and your other social media communities in one place. Our existing customers love these features!

Manage All Your Channels in a Clear Interface

All your channels and social media platforms in a single tool: Swat.io brings everything together in one place and lets you use workspaces to divide up various areas. The dashboard gives you an overview of all your channels, and lets you plan content, respond to inquiries from your fans and followers, and analyze and evaluate your channels’ performance.
Agile Editorial Planning for All Channels

Use Swat.io Publisher to plan content for all your communication channels in a clear, agile calendar. Swat.io enables you to schedule and publish content on Facebook, Twitter, Instagram, LinkedIn, YouTube, Pinterest, and TikTok. Content planning channels for Threads, Snapchat, Tumblr, Vimeo, Xing, newsletters and all your other channels help you coordinate your communication centrally.
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Internal and External Collaboration on Planning and Community Management

Use the internal notes feature to coordinate proposed social media posts with your colleagues. Collect ideas collaboratively or approve posts. Questions to colleagues or external specialists are displayed clearly in the activity log, ensuring you can maintain an overview at all times and respond quickly to unanswered questions.
Set Remits With Sophisticated Role Management

Team members are only given access to the areas approved for their role and authorizations, so you can ensure your channels’ information and content can only be viewed by authorized users.
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Community Management With a Central Inbox

Bring together all the messages from your Google My Business and other social media channels in a single tool. Swat.io Inbox enables you reply quickly and efficiently assign tickets to the team members responsible. Track every conversation from end to end, and receive email notifications and ongoing updates.
Analyze and Evaluate Your Social Media Performance

Check out the key performance indicators for your social media channels and get a quick overview of the most important information about your community, content, custom tags, tickets and team members. You can use this information to measure and evaluate the success of your social media strategy.
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Support You’ll Adore, Always by Your Side

Whether you’ve got a great idea for a new feature, you’ve gotten stuck on something or you’re looking for a specific function, our support team is always happy to help. They’re friendly and take just a couple of minutes to reply, on average. Customers and prospective clients alike can benefit from the high-quality service offered by our support team.
Give Your Data to People You Can Trust

Data privacy is important to you? It is to us, too! We store your data with AWS in Frankfurt, Germany. AWS is ISO 27001 and BSI C5 certified. We are also ISO 27001 certified and additionally comply with several self-regulatory frameworks such as the GDPR, which we continuously monitor for compliance.

Customers Enjoying Success on Google My Business with Swat.io Include

Florian Figl, Zotter Chocolates

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Frequently Asked Questions About Swat.io and Google My Business

What does Swat.io offer for Google My Business management?

With Swat.io, you manage your Google Business Profile centrally alongside all your other social media channels. The focus is on review management: you get an overview of all Google reviews at a glance, respond to customer feedback directly within the tool, and assign incoming requests as tickets to your team. This ensures no review goes unnoticed and actively strengthens customer loyalty.

Can I respond to Google reviews via Swat.io?

Yes, Swat.io brings all Google reviews together in the central inbox. You respond to feedback directly within the tool without having to switch between platforms. Every response and interaction is fully documented, so your team can always see the current status.

How does the ticket system for Google My Business work in Swat.io?

Incoming Google reviews and messages are automatically captured as tickets in Swat.io. You can assign them directly to the responsible team members, add internal notes, and track the processing status. This ensures clear accountability and fast response times, even when multiple people are involved in responding.

Can I manage multiple Google Business Profiles with Swat.io?

Yes, Swat.io enables the central management of multiple Google Business Profiles in one interface. This is especially helpful for companies with multiple locations, agencies, or brands that need a unified overview of all profiles and reviews.

Can I manage Google My Business alongside other channels in Swat.io?

Yes, Google reviews and messages flow into the same central inbox as comments and messages from Facebook, Instagram, WhatsApp, and other connected channels. This gives you a complete overview of all customer touchpoints in one tool.

Which Swat.io plans include the Google My Business integration?

The integration of Google Business Profiles into the Swat.io Inbox is available in all Swat.io plans. This means you can manage and respond to Google reviews and messages centrally, regardless of your chosen plan.