#Social Customer Service

Using Social Media Listening for Better Customer Service

Social media listening first made its way into the PR/Communications department, where it acted as an early warning system for crises. Marketing followed next, and monitoring provided insights, as well […]

How Google, Uber, and Booking Changed the Game of Customer Service

In recent times, customer service has become more than just a tool used to increase retention of customers, as disruptors also employ it to differentiate from their competition. The proliferation […]

6 Companies that Totally Get Social Customer Service on Twitter

Exceptional customer service makes you fall in love with these amazing companies We’ve been writing about customer support on social media for quite some time now… if you’re not yet […]

Using WhatsApp for Social Customer Service

Reaching out to your audience on the most relevant channels can be a struggle, especially nowadays, when people demand instant feedback, simplicity and solid interaction – especially, in terms of […]

Mainstream Channels for Social Media Customer Service

Which channels are a must when it comes to social media customer service? Social media gives businesses a “transparent” effect that no other communication medium can achieve and that can […]

Case Study: How SMEs Handle Social Customer Relationship Management

Social customer relationship management, an integrated strategy for many European SMEs. Some might think that investing time and resources into perfecting social customer relationship management is only specific to big […]

Funny Customer Service Queries

Each customer service query is unique and should be dealt with accordingly. Dealing with customers can be really tricky. First of all, each customer is a unique individual, with specific […]

A Brief History of Customer Support

Customer Support. Have You Ever Wondered Where it All Began? Image Source: Pixabay Everything began with trade, which was figured out by humans very early on. By 3000 B.C, humans […]

10 Social Customer Service Tips

Providing effective customer services is one of the most challenging tasks for companies, especially with the rise of the internet. Everything is there for everybody to see. If brands fail […]

How Social Media Can Turn Your Customers into Brand Evangelists

How can a social media marketing management system help you turn your customers into brand evangelists? When talking about “brand evangelists”, we must first talk about evangelist marketing, more commonly […]

How Mobile Operators do Customer Support on Social Media

Effective social media management can narrow the gap between companies and customers. According to a 2014 study performed by CTS, 8 out of 10 people cancel contracts on account of […]

Fast Foods, Fast Replies – Managing Social Media for Effective Customer Support

Fast food chains are huge companies with thousands, even millions of customers. This means that, every minute, they are dealing with the challenge of providing immediate responses to their clients’ questions and complaints. Are they good at using social media to provide an efficient customer support? Some are doing a great job, whereas others have still a long way to go.