Save Valuable Time
With Social Media Automation

⏰

Set up automations to save time

Lean back and watch your work get done all by itself - that’s almost how our automations tool works. Don’t worry, you won’t be replaced by a machine. But you will definitely save valuable time you can use to tackle the more challenging tasks. Automations will support you in working more efficiently in Community Management, Customer Service, and Monitoring.

📤

Declutter your ticket inbox by automating tasks

Actions are triggered by all different kinds of content that Swat.io receives via the API. You can automatically add tags, assign tickets, mark comments or tickets as read, set the mood for a comment or star tickets on all channels and monitoring channels. Further actions depend on the respective platform and include tasks like hiding comments on Facebook or retweeting tweets.

🤖

Always be aware of what triggered an automation

The “Automations Executed History” shows you in detail which actions were triggered and why. See at a glance in which order automations were executed and whether an automation maybe failed because of inconsistent settings. Furthermore, the activity protocol and color-marking of keywords reveal even more information about what exactly happened.

🌈

Vary between channels and get the most out of automations

Automations are set on channel level and therefore let you vary actions depending on channels. You might want to assign a ticket to different people depending on the channel a keyword was mentioned on. Another powerful feature is the definition of office hours. Decide whether an automation should be executed all the time, during or outside of office hours for each Social Media channel in your account.

Automations Success Stories

🏰 Swat.io supports your Enterprise.

Manage

  • Facebook
  • Instagram
  • Twitter
  • YouTube
  • LinkedIn
  • Google My Business

Publish

  • Clear and central content calendar
  • Agile planning and approval
  • Schedule and publish posts
  • Easy team collaboration
  • Reliable workflows and processes
  • Post preview for all devices

Engage

  • Single ticket inbox for all channels
  • Fast response time on social media
  • Coordination and collaboration as a team
  • Integrated social CRM data
  • Inbox automations for recurring tasks
  • Detailed log for all activities

Analyze

  • Analyse your social media performance
  • Compare numbers across channels
  • Valuable insights into your community
  • Identify brand ambassadors
  • Analyse your team performance
  • Export raw data for all statistics data

Feature by Feature

  • 😀 Evaluation according to fan/follower development, community size, reach, interaction, people and mood
  • 💻 Own Swat.io API to connect to custom systems
  • 🙊 Automatic GDPR ticket deletion
  • 🐤 Support of Twitter direct messages via ticket inbox
  • ´🖇 Manual linking of social media profiles for user identification across platforms
  • 🗒 Post hover cards with detailed information about the post
  • 🔢 Link clicks metrics / analysis for content / posts
  • 🦉 Ticket watching: posts you didn’t edit yourself can be watched and guided
  • 🏗 Query builder for web monitoring
  • 👁 Dashboard with all customers and projects at a glance (multi-client capability)
  • 🥰 Integrated customer relationship management with clear functions
  • 📲 Re-opening and re-assigning tickets to the former customer support agent
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