Blog
Feature Update March: How the new automations ease your workflows
Automations are simple processes that you can have Swat.io execute automatically. Read here how the new feature works!
Save Valuable Time
With Social Media Automation
Set up automations to save time
Lean back and watch your work get done all by itself - that’s almost how our automations tool works. Don’t worry, you won’t be replaced by a machine. But you will definitely save valuable time you can use to tackle the more challenging tasks. Automations will support you in working more efficiently in Community Management, Customer Service, and Monitoring.
Declutter your ticket inbox by automating tasks
Actions are triggered by all different kinds of content that Swat.io receives via the API. You can automatically add tags, assign tickets, mark comments or tickets as read, set the mood for a comment or star tickets on all channels and monitoring channels. Further actions depend on the respective platform and include tasks like hiding comments on Facebook or retweeting tweets.
Always be aware of what triggered an automation
The “Automations Executed History” shows you in detail which actions were triggered and why. See at a glance in which order automations were executed and whether an automation maybe failed because of inconsistent settings. Furthermore, the activity protocol and color-marking of keywords reveal even more information about what exactly happened.
Vary between channels and get the most out of automations
Automations are set on channel level and therefore let you vary actions depending on channels. You might want to assign a ticket to different people depending on the channel a keyword was mentioned on. Another powerful feature is the definition of office hours. Decide whether an automation should be executed all the time, during or outside of office hours for each Social Media channel in your account.
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Automations Success Stories
Swat.io supports your Enterprise.
Manage
- YouTube
- Google My Business
Publish
- Clear and central content calendar
- Agile planning and approval
- Schedule and publish posts
- Easy team collaboration
- Reliable workflows and processes
- Post preview for all devices
Engage
- Single ticket inbox for all channels
- Fast response time on social media
- Coordination and collaboration as a team
- Integrated social CRM data
- Inbox automations for recurring tasks
- Detailed log for all activities
Analyze
- Analyse your social media performance
- Compare numbers across channels
- Valuable insights into your community
- Identify brand ambassadors
- Analyse your team performance
- Export raw data for all statistics data
Feature by Feature
LinkedIn Showcase / Focus Page Support
Definition of post visibility to distinguish between published and unpublished contributions (dark posts)
Use of all available real-time APIs for prompt response to postings and messages
Ticket export from the inbox
Multi-language support including automatic translation of incoming comments and messages
Push messages in the tool and via email incl. setting options for which user should be notified when
Easily duplicate scheduled posts for other channels
Support of government-related handles
Brand Ambassador evaluation based on statistical data
Definable response templates for frequent answers with greeting formula, name and text
Multi Clients / Brand / Project Management within your account
Individual tagging function of tickets / users for better categorization
in Vienna.