Save Valuable Time
With Social Media Automation

Define automatic actions

Specify keywords to trigger certain actions like adding tags, assigning tickets, marking comments as read or liking content.

Minimize time spent on recurring tasks

Save time and let automations do certain things for you. We’ve got your back so you can focus on more challenging tasks.

Customize your automations

Set up your automations the way you want to. The options are nearly endless and you can get really creative.

Set automations according to your office hours

You want certain actions only to take place during your working hours or outside of them? No problem with the office hours setting!

Monitoring channels supported

Set automatic actions for monitoring channels, e.g. assigning a certain user if the ticket contains a special keyword.

Set up automations to save time

Lean back and watch your work get done all by itself - that’s almost how our automations tool works. Don’t worry, you won’t be replaced by a machine. But you will definitely save valuable time you can use to tackle the more challenging tasks. Automations will support you in working more efficiently in Community Management, Customer Service, and Monitoring.

Declutter your ticket inbox by automating tasks

Actions are triggered by all different kinds of content that Swat.io receives via the API. You can automatically add tags, assign tickets, mark comments or tickets as read, set the mood for a comment or star tickets on all channels and monitoring channels. Further actions depend on the respective platform and include tasks like hiding comments on Facebook or retweeting tweets.

Always be aware of what triggered an automation

The “Automations Executed History” shows you in detail which actions were triggered and why. See at a glance in which order automations were executed and whether an automation maybe failed because of inconsistent settings. Furthermore, the activity protocol and color-marking of keywords reveal even more information about what exactly happened.

Vary between channels and get the most out of automations

Automations are set on channel level and therefore let you vary actions depending on channels. You might want to assign a ticket to different people depending on the channel a keyword was mentioned on. Another powerful feature is the definition of office hours. Decide whether an automation should be executed all the time, during or outside of office hours for each Social Media channel in your account.