Blog
Using Social Media Listening for Better Customer Service
Social media listening first made its way into the PR/Communications department, where it acted as an early warning system for […]
Fully Integrated Customer Relationship Management
Start great customer relations with our built-in system
Show your customers how much you care about them and always keep track of how they interact with your brand on Social Media. See how often they comment on posts or send you messages. Tag users to segment certain groups of customers and use the Activity Log for internal comments for team members. Our CRM helps you to easily identify the people you’re talking to and cater to their wishes and needs.
See the mood of your whole community or certain customers
Our sentiment system allows you to track the mood of people interacting with you. Simply set the mood of incoming tickets or comments and gain valuable insights from the analysis in our analytics session. You can either evaluate your overall community vibe or how often a certain user is interacting in a positive or negative way.
Full user profile
Everything you need to know to build great relationships in one place: Directly display the most important information from your customer’s Social Media profiles like their Twitter bio, profile picture, and location. Link profiles of the same person on different platforms to gain a complete picture of your individual customers. Tags and internal comments allow you to add any additional information that can be helpful for you.
Blog
Fast Foods, Fast Replies – Managing Social Media for Effective Customer Support
Fast food chains are huge companies with thousands, even millions of customers. This means that, every minute, they are dealing with the challenge of providing immediate responses to their clients’ questions and complaints. Are they good at using social media to provide an efficient customer support? Some are doing a great job, whereas others have still a long way to go.
Customer Relationship Success Stories
Swat.io supports your Enterprise.
Manage
- YouTube
- Google My Business
Publish
- Clear and central content calendar
- Agile planning and approval
- Schedule and publish posts
- Easy team collaboration
- Reliable workflows and processes
- Post preview for all devices
Engage
- Single ticket inbox for all channels
- Fast response time on social media
- Coordination and collaboration as a team
- Integrated social CRM data
- Inbox automations for recurring tasks
- Detailed log for all activities
Analyze
- Analyse your social media performance
- Compare numbers across channels
- Valuable insights into your community
- Identify brand ambassadors
- Analyse your team performance
- Export raw data for all statistics data
Feature by Feature
Message history on user basis incl. all contact points
Inbox ticket for contributions to event posts on Facebook
Easily duplicate scheduled posts for other channels- Evaluation according to fan/follower development, community size, reach, interaction, people and mood
Use of all available real-time APIs for prompt response to postings and messages
Re-opening and re-assigning tickets to the former Customer Support Agent
Brand Ambassador evaluation based on statistical data
Supported Posting Types: Text, link, photo, video, carousel, album (platform dependent)
User Profile Comments Tooltip in Ticket Detail
Support of Twitter Direct Messages via Ticket Inbox
Automatic notification of advertisers with budget recommendation and duration when a post is published
Breaking News Badge Support on Facebook Posts
in Vienna.