Blog
Using Social Media Listening for Better Customer Service
Social media listening first made its way into the PR/Communications department, where it acted as an early warning system for […]
Fully Integrated Customer Relationship Management
Start great customer relations with our built-in system
Show your customers how much you care about them and always keep track of how they interact with your brand on Social Media. See how often they comment on posts or send you messages. Tag users to segment certain groups of customers and use the Activity Log for internal comments for team members. Our CRM helps you to easily identify the people you’re talking to and cater to their wishes and needs.
See the mood of your whole community or certain customers
Our sentiment system allows you to track the mood of people interacting with you. Simply set the mood of incoming tickets or comments and gain valuable insights from the analysis in our analytics session. You can either evaluate your overall community vibe or how often a certain user is interacting in a positive or negative way.
Full user profile
Everything you need to know to build great relationships in one place: Directly display the most important information from your customer’s Social Media profiles like their Twitter bio, profile picture, and location. Link profiles of the same person on different platforms to gain a complete picture of your individual customers. Tags and internal comments allow you to add any additional information that can be helpful for you.
Blog
Fast Foods, Fast Replies – Managing Social Media for Effective Customer Support
Fast food chains are huge companies with thousands, even millions of customers. This means that, every minute, they are dealing with the challenge of providing immediate responses to their clients’ questions and complaints. Are they good at using social media to provide an efficient customer support? Some are doing a great job, whereas others have still a long way to go.
Customer Relationship Success Stories
Swat.io supports your Enterprise.
Swat.io supports your Enterprise.Manage
- YouTube
- Google My Business
Publish
- Clear and central content calendar
- Agile planning and approval
- Schedule and publish posts
- Easy team collaboration
- Reliable workflows and processes
- Post preview for all devices
Engage
- Single ticket inbox for all channels
- Fast response time on social media
- Coordination and collaboration as a team
- Integrated social CRM data
- Inbox automations for recurring tasks
- Detailed log for all activities
Analyze
- Analyse your social media performance
- Compare numbers across channels
- Valuable insights into your community
- Identify brand ambassadors
- Analyse your team performance
- Export raw data for all statistics data
Feature by Feature
- All Facebook functions supported within the ticket inbox: Reply, Like, Hide, Block, Delete
- Mute & Next function in the ticket inbox
- Supported Channels: Facebook, Twitter, Instagram, YouTube, LinkedIn
- Add subtitles for Facebook Video Posts
- Brand Ambassador evaluation based on statistical data
- Data storage within the European Union
- Filter options by channel, private or public messages
- User statistics to determine the efficiency of team members
- Automatic notification of advertisers with budget recommendation and duration when a post is published
- Clear colour coding of planned, approved, unpublished and published posts
- Automatic GDPR ticket deletion
- Immediate publication or scheduling of contributions
in Vienna.