Powerful and User-Friendly Social Media Monitoring

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Listen to conversations about your brand on social media

With social media monitoring and listening, Swat.io is adding a powerful feature to the Ticket Inbox. Listen to what people on social media are saying about your brand, products, competitors or any industry related topic. Be there, when relevant communication is happening and step in to grow your relationships with people.

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Powerful Artificial Intelligence

To guarantee great results in Social Media monitoring we're using advanced AI to discover relevant trends and topics from all over the internet. Swat.io’s built-in monitoring service can process 40.000 mentions per minute, which ensures that you’re not missing out on something important.

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Build great search queries for relevant results

Our user-friendly Query Builder lets you create and modify keyword-based search queries – PhD in Social Media Monitoring NOT required. Variations and misspellings of your brand name are automatically included. If that’s too basic for you, you can use our advanced query language and go crazy with dozens of operators. Sounds complicated? Our customer support team is happy to help you!

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Social Media monitoring in more than 65 languages

Perfect for international communities: Our monitoring service works in more than 65 languages to cover mentions from all over the world. This is not only a powerful tool to learn more about your customers and support them but will also help you gain important market insights.

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Respond to monitoring results and get the most out of our ticket inbox features

Tracking conversations on social media is one thing – responding to the relevant ones in an efficient way is a whole other. Our ticket inbox includes all the tools and workflows to manage social media mentions within your team. Discuss the monitoring results with your team members and assign the right person of your team to the task.

Monitoring and Listening Success Stories

🏰 Swat.io supports your Enterprise.

Manage

  • Facebook
  • Instagram
  • Twitter
  • YouTube
  • LinkedIn
  • Google My Business

Publish

  • Clear and central content calendar
  • Agile planning and approval
  • Schedule and publish posts
  • Easy team collaboration
  • Reliable workflows and processes
  • Post preview for all devices

Engage

  • Single ticket inbox for all channels
  • Fast response time on social media
  • Coordination and collaboration as a team
  • Integrated social CRM data
  • Inbox automations for recurring tasks
  • Detailed log for all activities

Analyze

  • Analyse your social media performance
  • Compare numbers across channels
  • Valuable insights into your community
  • Identify brand ambassadors
  • Analyse your team performance
  • Export raw data for all statistics data

Feature by Feature

  • 👍 All Facebook functions supported within the ticket inbox: Reply, Like, Hide, Block, Delete
  • 🐙 Multi Clients / Brand / Project Management within your account
  • 🐡 Client Member Management incl. rights system
  • 🌈 Supported Channels: Facebook, Twitter, Instagram, YouTube, LinkedIn
  • 🐺 Raw data export of statistical data for further processing
  • 🛸 Supported Posting Types: Text, link, photo, video, carousel, album (platform dependent)
  • 💐 Clear colour coding of planned, approved, unpublished and published posts
  • 🔔 Automatic notification of advertisers with budget recommendation and duration when a post is published
  • 🕶 Definition of post visibility to distinguish between published and unpublished contributions (dark posts)
  • 🤗 Ticket Inbox Support for Facebook Recommendations
  • 🙏 Detailed team statistics for ticketing by number of created/assigned/completed tickets per team member incl. reaction times
  • 🔥 Push messages in the tool and via email incl. setting options for which user should be notified when
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