Small
Price incl. Add-Ons
For small teams with high demands.
Medium
Price incl. Add-Ons
For larger teams who want to work together quickly and effectively.
Large
Price incl. Add-Ons
For large teams with many channels and a full editorial schedule.
A social media tool tailored to your needs
Boost your team's productivity with Swat.io and take care of your social media management with ease. Coordinated feature sets that meet your needs.
During the trial: All features & add-ons included, regardless of the chosen plan.
During the trial: All features & add-ons included, regardless of the chosen plan.
Small
For small teams with high demands:
Get the feature set for outstanding social media management including our AI features.
1 WorkspaceWith Workspaces, you can manage different brands, locations, or agency clients separately. Each workspace can have its own connected channels and assigned user roles.
3 ChannelsOne channel means one social media account – for example, a Facebook Page, an Instagram profile or a LinkedIn account. If you want to connect two Facebook pages for instance, this would be two channels. This way you can mix and match according to your needs.
2 Users“Users” refers to the number of Swat.io accounts included in your plan. So if 3 people need to work with Swat.io, you’ll need a plan that includes at least 3 users.
Inbox
The most important functions for successful community management.
The most important functions for successful community management.
Insights add-on only available for Medium and higher plans.
Included in the Small plan:
- Content calendar
- Create, schedule and publish posts
- No posting limit
- Post status: Suggested or approved
- Activity log
- AI features
- Post preview
- Analytics & Reports
- 1 year data storage
- Drafts
- Assets Library
- + Inbox Add-On
- All interactions in one central Inbox
Most Popular Option
Medium
For larger teams who want to work together quickly and effectively:
Benefit from proven workflows and efficient processes.
2 WorkspacesWith Workspaces, you can manage different brands, locations, or agency clients separately. Each workspace can have its own connected channels and assigned user roles.
5 ChannelsOne channel means one social media account – for example, a Facebook Page, an Instagram profile or a LinkedIn account. If you want to connect two Facebook pages for instance, this would be two channels. This way you can mix and match according to your needs.
5 Users“Users” refers to the number of Swat.io accounts included in your plan. So if 3 people need to work with Swat.io, you’ll need a plan that includes at least 3 users.
Inbox
Manage even larger communities in your team with ease.
Manage even larger communities in your team with ease.
Insights
Create individual dashboards and automate them for effortless reporting and analysis.
Create individual dashboards and automate them for effortless reporting and analysis.
All functions from the Small plan plus:
- Assign posts
- Approval processes
- Filters
- Internal post notes
- Integrated image and video editor
- 2 years data storage
- Campaigns
- Tags
- Canva integration
- + Inbox Add-On
- Tags
- AI-supported reply suggestions
- Automatic ticket prioritization & smart assign
- + Advanced Insights Add-On
- Custom dashboards
- Automated reporting
Large
For large teams with many channels and a full editorial schedule:
Get the complete feature set for effective social media management.
3 WorkspacesWith Workspaces, you can manage different brands, locations, or agency clients separately. Each workspace can have its own connected channels and assigned user roles.
8 ChannelsOne channel means one social media account – for example, a Facebook Page, an Instagram profile or a LinkedIn account. If you want to connect two Facebook pages for instance, this would be two channels. This way you can mix and match according to your needs.
8 Users“Users” refers to the number of Swat.io accounts included in your plan. So if 3 people need to work with Swat.io, you’ll need a plan that includes at least 3 users.
Inbox
For lively exchange in large communities with complex requirements and major goals.
For lively exchange in large communities with complex requirements and major goals.
Insights
Create individual dashboards and automate them for effortless reporting and analysis.
Create individual dashboards and automate them for effortless reporting and analysis.
All functions from the Medium plan plus:
- Extension of users, channels and workspaces possible
- Extended permission levels
- Extended campaigns
- Planning channels
- Unlimited data storage
- + Inbox Add-On
- Automated sentiment analysis & real-time shitstorm alert
- Community hub with history, tags and notes
- Performance insights for community management
- + Advanced Insights Add-On
- Custom dashboards
- Automated reporting
CustomAgency
Tailored solutions
for Social Media teams.
Are you a large team responsible for an extensive social media presence, including community management?
Then take advantage of a plan that is perfectly tailored to your needs.
for Social Media teams.
Are you a large team responsible for an extensive social media presence, including community management?
Then take advantage of a plan that is perfectly tailored to your needs.
Tailored social media solutions for agencies with dynamic project business. Say goodbye to rigid pricing models where you always pay the same amount. Here you can flexibly adjust the package scope to match your client projects.
From monthly
All functions from the Large plan plus:
- Dedicated account manager
- Individual account setup
- Alignment of Swat.io contractual terms upon request
- Activate all features upon request
- Unlimited content planning channels
- Payment by invoice
- Access to beta lists
- External approval
- Inbox Add-On included
- Premium Insights available
- Monitoring available
All functions from the Large plan plus:
- Flexible addition and removal of workspaces, users, and channels
- Full Publisher & Inbox module included
- Dedicated account management
- Individual onboarding & training
- Access to beta features
- Alignment of Swat.io contractual terms upon request
- External approval
- Inbox Add-On included
- Premium Insights available
- Monitoring available
Customer Support & Account Management
From day one, a dedicated account manager will be there for you, continuously supporting you with optimizations and strategic questions. In addition, you’ll have access to our support team’s priority service.
- All prices excl. VAT.
- Try it free for 21 days
- No payment information required
- No automatic renewal
Our Awards
Full list of features
Channels
Content planning channel
Content planning channels allow you to keep track and add planned posts to your calendar, even for channels that aren't supported via Swat.io, such as newsletters.
🔮 Features
Workspaces
With Workspaces, you have dedicated areas to manage your brands, locations, agency clients, or teams separately.
1
2
3
Schedule & publish posts
Create, duplicate, edit and delete posts.
Assign posts
Assign posts to your team members.
Post status
Activity log
Easily review and track post changes in the activity log.
Post notes
Share post-related information with your team using notes in the activity log.
Post preview
Preview your posts for both mobile devices and desktops.
Release process
Use the “Suggested” and “Approved” statuses and assign posts to other users.
Drafts
A designated section to collect your ideas for future posts and content.
Advanced Drafts
Assign drafts a status and a due date, and keep an eye on everything thanks to the Kanban board.
Assets Library
A media library for all your social media assets (images, videos, documents) – plus the ability to easily add already published assets to the library.
NEW
Tags
Assign tags to posts to help you filter and analyze them.
Filter
Search
Campaigns
Adding campaigns to your calendar supports you to track and remember planned topics, upcoming events and campaigns.
Unique Swat.io Feature
Extended campaigns
Link posts to their respective campaigns.
Unique Swat.io Feature
Imported posts
Posts published directly on social media platforms will automatically appear in your Swat.io calendar.
Image & Video editor
URL shortener
Reminder
Get automatic reminders for posts, e.g. if the publication time is not yet final or if you need to take care of additional tasks.
First comment feature
Schedule the first comment to be published with your post.
Newsfeed targeting
Sponsored post
Easily create branded content for Facebook in Publisher.
Data storage
1 Year
2 Years
Unlimited
Basic permission levels
Assign different permission levels for your users: Full, Suggest posts and Read Only.
Expanded permission levels
For each connected channel, you can assign different permission levels to users: Full, Full permissions for assigned posts, Suggest posts, Feedback for assigned posts and Read Only.
✨ AI Features
AI generate texts
Let AI create text suggestions for your posts.
AI enhance texts
Let AI assist you in optimizing tonality, text length or simply translating your post texts.
AI Hashtag & Emoji generation
AI prompt templates
Easy creation of prompts thanks to templates.
Individual AI settings
Set default parameters for each channel to accompany every AI prompt automatically, ensuring personalized results.
AI duplicate
Duplicate posts for other channels and let AI automatically adapt the texts.
Unique Swat.io Feature
AI Connect
MCP to connect Swat.io directly with your favourite LLM.
NEW
🤝 Integrations
Dropbox
Google Drive
Unsplash
Stock image library with free images for private and commercial use.
Canva
NEW
🔐 Security
Servers located in Germany
Highest data protection standards
2-Factor authentication
Priority Support
🚨 Notifications
In-App
Daily calendar
E-Mail
Out of office
📊 Insights Explorer
The Explorer is available in all plans and provides predefined performance dashboards.
Audience
Analysis of fans, subscribers, and reach.
Posts
Comprehensive analysis of post performance.
Tags
Analysis of your content based on tags.
Publishing Performance
Number of created, assigned, and published posts per channel and time-to-approval.
Reports
Export as Excel file.
NEW
Data export
Export as Excel file.
⛑️ Support
Standard Support
Support: Mon – Fri 8 am – 6 pm CE(S)T
Priority Support
Priority support, 7 days/week (8 am – 8 pm CE(S)T)
Helpcenter
Chat
Email
Phone
On-demand Video Tutorials
Inbox Add-On
Inbox
The add-on for optimal community management. So that you can start conversations on social media and communication works in both directions
*When adding Inbox, its features will correspond with your chosen plan. All prices excl. VAT.
*When adding Inbox, its features will correspond with your chosen plan. All prices excl. VAT.
Small
The most important functions for successful community management.
Included in the Small plan:
- All available channels
- No ticket limit
- Reply, like, hide, delete, block
- 1 year data storage
extra per month
Medium
Manage even larger communities in your team with ease.
All functions from the Small plan plus:
- AI Replies & Automations
- 2 years data storage
- Tags
- Filters
- URL shortener
extra per month
Large
For lively exchange in large communities with complex requirements and major goals.
All functions from the Small and Medium plans plus:
- Unlimited data storage
- Mini CRM
- Analytics
- Priority support
- Shitstorm alert
- Comment list
extra per month
Full list of features
Channels
🔮 Features
Edit tickets
Reply to, like, hide or delete comments and messages (individual actions may vary for different networks).
Manage tickets
Archive, star or ignore tickets.
Assign tickets
Activity log
Easily review and track all ticket activities within the activity log.
Ticket notes
Share ticket-related information with your team using notes in the activity log. You can also tag team members or link comments within your notes for collaboration and context.
Block users
Tags
Assign individual tags to tickets to help you filter and analyze them.
Filter
Search
URL shortener
Reply templates
Create templates for inquiries that need to be answered regularly and save valuable time.
Mini CRM
Manage your users in the Mini CRM, where you can access key user information, add comments for reference, link associated social media profiles, and assign tags for efficient user management.
Sentiment
Set the moods of messages and comments to keep track of how your community is feeling at the moment.
Automations
Create keyword-based automations to perform actions such as assigning messages, adding tags, or marking as read, simplifying the management of repetitive tasks.
Forward tickets via email
Forward tickets by email to people without a Swat.io account. Responses to the email will be displayed in the activity log.
Auto reply
Set up automated responses for private messages, informing users about expected response times or business hours.
Permanently assign tickets
Comment list
For an efficient workflow when large volumes of comments need to be processed in a short space of time.
BETA
Shitstorm Alert
Set an alert if a certain limit of unread comments is exceeded.
Data storage
1 Year
2 Years
Unlimited
Full permission levels
Full, Full for assigned tickets, Feedback for assigned tickets and Read Only.
Ticket export
✨ AI Features
AI Replies
Get two reply suggestions from AI automatically, based in your tone of voice, company information and more.
AI Enhance
Adapt your own or AI generated replies further.
AI "Mark as read" & "Hide"
Ai automatically marks messages that don't need replies as read and hides inappropriate comments.
AI Sentiments
Allow AI to automatically analyze and assign sentiments (positive, negative, or neutral) to incoming comments.
Unique Swat.io Feature
🔐 Security
Servers located in Germany
Highest data protection standards
2-Factor authentication
Priority Support
🚨 Notifications
In-App
Daily calendar
Email notifications
Out of office
📊 Analytics
Comments
Total number of comments, broken down into hidden, deleted, and replied-to comments, plus sentiment analysis of comments and mentions.
Direct Messages
Total number of direct messages and their sentiment.
Community Sentiment
Analysis of community sentiment based on sentiments per comment.
Community Hub
Mini CRM: An overview of all community members who have interacted with you. Within these member profiles, you can add additional information, tag them, and link related profiles.
Tickets
Number of received, answered, assigned, and open tickets, and calculation of response and turnaround time.
Data Export
Export as Excel file.
Reports
Export as Excel file.
⛑️ Support
Standard Support
Support: Mon – Fri 8 am – 6 pm CE(S)T
Priority Support
Priority support, 7 days/week (8 am – 8 pm CE(S)T)
Helpcenter
Chat
Email
Phone
On-demand Video Tutorials
Available Add-Ons
Insights Advanced
For teams on the M or L plan who need custom KPI dashboards and efficient reporting without having to switch to our largest plan.
- Up to 5 custom dashboards per workspace
- Up to 12 widgets per dashboard
- Up to 5 automated reports
- Custom data visualization
- Flexible day/week/month aggregation
extra per month
Premium Insights
For teams on the Custom or Agency plan with complex setups, multiple brands, or client accounts who need detailed reports for every level of their organization.
- Unlimited custom dashboards
- Up to 24 widgets per dashboard
- Unlimited automated reports
- Custom data visualization
- Flexible day/week/month aggregation
upon request
for Custom & Agency plans
for Custom & Agency plans
Monitoring
Monitor what users are saying online about your brand, products, competitors, or other industry-specific topics on the internet.
upon request
extra per month
extra per month
Integrations
Are you a small non-profit?
We offer special discounts for eligible organisations!
Reach out to see if you qualify.
Frequently Asked Questions
Can I change my plan (S/M/L) later on?
Yes, you can change your plan at any time, quite easily in your settings. That’s also where you can add or remove any add-ons.
How many users, channels and workspaces can I add?
The number of users, channels and workspaces varies from plan to plan. The Small plan includes 3 channels, 2 users and 1 workspace, the Medium plan includes 5 channels, 5 users and 2 workspaces, and the Large plan includes 8 channels, 8 users and 3 workspaces. In the Large plan, you can add as many channels or users as you like for an additional fee.
Prices:
- €20* per user per month
- €25* per channel per month
- €30* per workspace per month
*With annual billing, the 10% discount applies here too.
Can I change the number of channels, users and workspaces later on?
In the Small and Medium plans, the number of users, channels and workspaces is strictly limited. If you need more, you can switch to the next larger plan at any time. In the Large plan, you can add as many users, channels and workspaces as you like for an additional fee.
Prices:
- €20* per user per month
- €25* per channel per month
- €30* per workspace per month
*With annual billing, the 10% discount applies here too.
Is it possible to get a personal demo?
Yes, just request a demo and a colleague will get in touch with you shortly to arrange a time.
What payment methods are available?
We offer payment by credit card, PayPal or SEPA direct debit.
How do I know which plan suits me best?
Our overview is designed to give you the best possible insight into our plans. Use the number of users, channels and workspaces you need as a starting point, then check whether the respective feature set also fits your needs. You can also simply start a free trial with any plan to find out which one suits you best. During the 21-day trial, you can change your plan free of charge at any time.
Our services are intended exclusively for businesses. We do not enter into contracts with consumers. The distinction between businesses and consumers is made in accordance with the Austrian Consumer Protection Act (KSchG).
