Social Media Management for Facebook

While Facebook offers great possibilities to reach out to your target audience through Social Media Marketing, it is not exactly made for efficient and clearly structured teamwork. That’s where we come in, providing you with a comprehensive solution. Swat.io provides everything you need to perfectly balance your daily work with Facebook and other Social Media platforms.

Our clear content calendar gives you the perfect overview of all scheduled and published posts. Plan your content on Facebook and other channels and collaborate with your team. Easily assign, tag, reschedule and approve posts in just a few clicks. Perfectly handle incoming comments and customer requests using the central ticket inbox. Never lose track of anything in community management with the integrated activity log and the easy assignment of tickets. Analytics keep you up-to-date on everything that happens regarding your posts and community, as well as your team members’ performance, and delivers the most important metrics at a glance!

At Swat.io, we offer far more than a simple social media tool - we’ve got great solutions and amazing features! You get fully integrated web monitoring, a user-friendly social customer relationship management, automated task execution and - drumroll, please - (probably) the world’s best support team to help you whenever any questions or problems pop up. Learn more about how to make your work easier and even better with our Social Media tool for Facebook and schedule your personal demo now!

Your Facebook Management: What you’re missing out on right now, and how Swat.io will fill that void

Planning and scheduling posts in collaboration with your team
Creating Text, Link, Photo, Video, Carousel, and Album posts
Efficient Community Management with a single ticket inbox
Proven and tested workflows for perfect team collaboration
Directly posting to Facebook without logging on to the platform
Using News Feed targeting, “Branded Content” references and set locations
Assigning, discussing and approving upcoming posts

Your next Social Media love story

Content Publishing

Scheduling and publishing of social media content on all important social media platforms has never been easier. We support all major formats and functions.

Community Management

A single ticket inbox for all comments, posts, mentions and private messages will have both you and your customers excited. Shorten your response times, structure your internal teamwork and always be there for your community.

Social Media Analytics

Gain insights into your personal and your whole team’s performance. Analyse the content you publish, how the community interacts and how your team is doing based on important performance metrics.

Web Monitoring

Join in with relevant conversations all over the web to be there when your target group is talking about your industry, brand, products or competition. React to what’s going on in real time.

Features you will love for managing your Facebook page

Targeted reach for your Facebook posts

Optimize the distribution of your Facebook posts according to your target group with News Feed targeting and audience restrictions. Target your Facebook posts according to age, gender, language, relationship status, interests, country and many other factors. This makes the creation of a multi-language editorial plan and individual content for different target groups super easy!

Realtime preview for your posts

Planning your Facebook posts with our content calendar will give you a comprehensive overview, plus a detailed depiction of your posts. While composing a post for your fans and followers you will see a real-time preview of the exciting, educating, engaging, funny or informing content you’ve just created. This way, you can optimize your text and emojis for desktop and mobile views.

Facebook community management with a single ticket inbox

Capture all comments, posts, mentions, private messages and reviews from your Facebook page with one tool. Our single inbox allows for fast response times and the efficient forwarding of tickets to the team member in charge. Seamlessly follow all conversations and receive email notifications and updates. Always stay up to date – any type of interaction with your customers is well documented.

All Facebook features, full functionality

You won’t have to open your Facebook page again and you won’t miss a thing! As a trusted Facebook Marketing Partner and Preferred Marketing Developer since 2012, we provide native features of Facebook through the Swat.io inbox, such as answering, liking, hiding, blocking or deleting a post or comment.

Ready for great content

Facebook is one of the best places to share, discover and provide content when it comes to 360 Video. With Swat.io you are prepared for planning, scheduling and publishing Facebook 360 Video content on your channels. Share immersive Facebook 360 video stories, places, and experiences with your fans.

Analyse and assess your social media performance

Social media analytics is important to measure the success of your efforts. The analysis and assessment within Swat.io gives you a detailed overview of the numbers and development of your community, such as which content performs best on which channel at which time, how your team is doing in community management and statistics for individual tags.

Support to swoon over, always by your side

If you have a great idea for a new feature, feel lost with something or are unable to find a specific feature, our support team is happy to help you. Genuinely nice people with lots of know-how are responding within a few minutes on average. Needless to say, we are treating everyone equally, with care and professionalism, no matter if you are already our customer, or just getting to know us.

Put your data in trusted hands

You care about your data? So do we, which is why we are storing your data in two redundant data centers in Vienna, Austria operated by our ISO/IEC 20000-1 certified IT partner. In addition, certain data is stored via Amazon Web Services in a data center in Frankfurt, Germany. We adhere to several self-regulatory frameworks, including the GDPR, and review our compliance regularly.

The very best of our customer Success Stories

UNIQA

The social media team of the insurance company UNIQA needs clear approval processes to work in a structured way. Swat.io simplifies their internal collaboration.

INTERSPORT Schweiz

Ana Ivanovic is Content Manager at INTERSPORT Switzerland. She explains how she is using Swat.io to plan social media content in the most time-efficient way while keeping a perfect overview.

Douglas

Douglas Austria uses Swat.io to simplify social media content planning. The social media management tool supports the team significantly in establishing a consistent brand image.

Zotter Schokolade

Zotter Schokolade uses social media to build and intensify relationships with customers. Using Swat.io, the team has become faster in answering comments and has optimized the content production process.

der Standard

Lisa Stadler is Social Media Manager at derStandard.at, an Austrian newspaper that highly values their community. Thanks to Swat.io, the team handles community management on social media efficiently and clearly.

MediaMarkt

MediaMarkt Switzerland was able to speed up reaction time in Community Management by 20% thanks to Swat.io and its excellent ticket overview and collaboration features.

mylife.de

"mylife.de", an online magazine by Burda publishing house, sees great results when using Pinterest as a traffic channel. They use Swat.io to organize and analyze their content planning.

ÖBB

ÖBB's Community Management Team builds long-term relationships with users. Ingrid Gogl, Head of ÖBB Newsroom, explains how Swat.io makes the team's work easier.

LEWITT

Thomas Tobias and Aviva Killian work in Social Media Management at LEWITT. They share how they use Swat.io to eliminate uncertainties in collaboration and interact more effectively with the community.

imat-uve

Tom Dauber and his colleagues are taking care of the social media marketing of imat-uve. His team needed a reliable tool for better teamwork and found everything they wished for in Swat.io.

Feature by Feature

Planning and Publishing of 360° Videos on Facebook
Export function for content calendars as XLSX or PDF
Message history on user basis incl. all contact points
Own Swat.io API to connect to custom systems
Add subtitles for Facebook video posts
Tickets for comments only containing a mention or emoji automatically marked as read
Searchable archive for already answered tickets
Management of multiple clients, brands or projects in one account
Evaluation according to fan/follower development, community size, reach, interaction, people and mood
Add post tags when creating a post
Monitoring web results via the ticket inbox
Ticket export from the inbox