Social Media Management for Facebook

While Facebook offers great possibilities to reach out to your target audience through Social Media Marketing, it is not exactly made for efficient and clearly structured teamwork. That’s where we come in, providing you with a comprehensive solution. Swat.io provides everything you need to perfectly balance your daily work with Facebook and other Social Media platforms.

Our clear content calendar gives you the perfect overview of all scheduled and published posts. Plan your content on Facebook and other channels and collaborate with your team. Easily assign, tag, reschedule and approve posts in just a few clicks. Perfectly handle incoming comments and customer requests using the central ticket inbox. Never lose track of anything in community management with the integrated activity log and the easy assignment of tickets. Analytics keep you up-to-date on everything that happens regarding your posts and community, as well as your team members’ performance, and delivers the most important metrics at a glance!

At Swat.io, we offer far more than a simple social media tool - we’ve got great solutions and amazing features! You get fully integrated web monitoring, a user-friendly social customer relationship management, automated task execution and - drumroll, please - (probably) the world’s best support team to help you whenever any questions or problems pop up. Learn more about how to make your work easier and even better with our Social Media tool for Facebook and schedule your personal demo now!

Your Facebook Management: What you’re missing out on right now, and how Swat.io will fill that void

Planning and scheduling posts in collaboration with your team
Creating Text, Link, Photo, Video, Carousel, and Album posts
Efficient Community Management with a single ticket inbox
Proven and tested workflows for perfect team collaboration
Directly posting to Facebook without logging on to the platform
Using News Feed targeting, “Branded Content” references and set locations
Assigning, discussing and approving upcoming posts

Your next Social Media love story

Content Publishing

Scheduling and publishing of social media content on all important social media platforms has never been easier. We support all major formats and functions.

Community Management

A single ticket inbox for all comments, posts, mentions and private messages will have both you and your customers excited. Shorten your response times, structure your internal teamwork and always be there for your community.

Social Media Analytics

Gain insights into your personal and your whole team’s performance. Analyse the content you publish, how the community interacts and how your team is doing based on important performance metrics.

Web Monitoring

Join in with relevant conversations all over the web to be there when your target group is talking about your industry, brand, products or competition. React to what’s going on in real time.

Features you will love for managing your Facebook page

Targeted reach for your Facebook posts

Optimize the distribution of your Facebook posts according to your target group with News Feed targeting and audience restrictions. Target your Facebook posts according to age, gender, language, relationship status, interests, country and many other factors. This makes the creation of a multi-language editorial plan and individual content for different target groups super easy!

Realtime preview for your posts

Planning your Facebook posts with our content calendar will give you a comprehensive overview, plus a detailed depiction of your posts. While composing a post for your fans and followers you will see a real-time preview of the exciting, educating, engaging, funny or informing content you’ve just created. This way, you can optimize your text and emojis for desktop and mobile views.

Facebook community management with a single ticket inbox

Capture all comments, posts, mentions, private messages and reviews from your Facebook page with one tool. Our single inbox allows for fast response times and the efficient forwarding of tickets to the team member in charge. Seamlessly follow all conversations and receive email notifications and updates. Always stay up to date – any type of interaction with your customers is well documented.

All Facebook features, full functionality

You won’t have to open your Facebook page again and you won’t miss a thing! As a trusted Facebook Marketing Partner and Preferred Marketing Developer since 2012, we provide native features of Facebook through the Swat.io inbox, such as answering, liking, hiding, blocking or deleting a post or comment.

Ready for great content

Facebook is one of the best places to share, discover and provide content when it comes to 360 Video. With Swat.io you are prepared for planning, scheduling and publishing Facebook 360 Video content on your channels. Share immersive Facebook 360 video stories, places, and experiences with your fans.

Analyse and assess your social media performance

Social media analytics is important to measure the success of your efforts. The analysis and assessment within Swat.io gives you a detailed overview of the numbers and development of your community, such as which content performs best on which channel at which time, how your team is doing in community management and statistics for individual tags.

Support to swoon over, always by your side

If you have a great idea for a new feature, feel lost with something or are unable to find a specific feature, our support team is happy to help you. Genuinely nice people with lots of know-how are responding within a few minutes on average. Needless to say, we are treating everyone equally, with care and professionalism, no matter if you are already our customer, or just getting to know us.

Put your data in trusted hands

You care about your data? So do we, which is why we are storing your data in two redundant data centers in Vienna, Austria operated by our ISO/IEC 20000-1 certified IT partner. In addition, certain data is stored via Amazon Web Services in a data center in Frankfurt, Germany. We adhere to several self-regulatory frameworks, including the GDPR, and review our compliance regularly.

The very best of our customer Success Stories

imat-uve

Tom Dauber and his colleagues are taking care of the social media marketing of imat-uve. His team needed a reliable tool for better teamwork and found everything they wished for in Swat.io.

stern TV

stern TV focuses strongly on interaction with their social media community. Thanks to Swat.io, the team keeps a clear overview, even when there are many requests in community management and in stressful times.

Mona Naturprodukte

Mona Naturprodukte is a food company best known for its milk alternatives like "Joya". The social media team has found a perfect match in Swat.io for managing social media campaigns and community inquiries.

Agenda Austria

Agenda Austria is using social media to create buzz among the public for relevant topics. The team is partnering with Swat.io to maintain the perfect overview when engaging with the social media community.

Oesterreichische Nationalbank

Maria-Elisabeth Faulmann and Carmen Sohm are responsible for social media marketing at the Austrian National Bank. They bring the established institution to life on social media and create internal trust with Swat.io.

Salzburg AG

Sarah Haider is in charge of the WhatsApp customer service at Salzburg AG. WhatsApp is an essential channel for the customer care team, but not exactly easy to handle. By using Swat.io the team is able to work in a structured way, provide clear answers and react fastly.

Meteo Schweiz

Cesare Annecchiarico is a social media manager at MeteoSwiss, the meteorological service of Switzerland. The team found a way to efficiently communicate in three official languages on social media and grow their reach by using Swat.io.

Österreichisches Patentamt

Christina Nettek is part of the marketing team of the Austrian Patent Office. Together with her colleagues, she is presenting the office in a dynamic and interesting way on social media. By using Swat.io, they are able to collaborate in a structured way.

Österreich 2020: Das Rote Kreuz im Einsatz

Österreichisches Rotes Kreuz

The Austrian Red Cross is using Swat.io to connect employees and volunteers working with social media for the organization all across the country. By using Swat.io, they turned one of their biggest challenges into a strength. The central content planning tool enables them to share important information with regional communities.

Therme Erding

Therme Erding is the world's largest spa located near Munich, Germany. The social media team ist using Swat.io to implement an elaborated content strategy and to attract guests to the spa.

Feature by Feature

Single sign-in: access all authorized platforms with your Swat.io account
Raw data export of statistical data for further processing
Full text search for posts and tickets
Profile hover cards with detailed ticket information
Definable response templates for frequent answers with greeting formula, name and text
Support of Twitter direct messages via ticket inbox
All Facebook functions supported within the ticket inbox: reply, like, hide, block, delete
Inbox ticket for posts where my page was mentioned in the comments
Compatible with all popular browsers and a responsive user interface for working on a smartphone or tablet
Export function for content calendars as XLSX or PDF
Planning and Publishing of 360° Videos on Facebook
Real-time preview for desktop and mobile versions in post editor for all channels