Privacy Policy

✏ A. Preamble

This Privacy Disclaimer (hereinafter referred to as “Disclaimer”) explains:

  • What information we collect and why we collect it
  • How we use that information
  • The choices we offer, including how to access and update information

We have tried to keep the Disclaimer as simple as possible. If you have any questions after reading the Disclaimer, please do not hesitate to contact us at privacy@swat.io.

This Disclaimer was last modified on: Sept. 28th, 2020

🕵️‍♂️ B. Which Information We Collect and How?

Identifying Information Submitted by You

When visiting our websites, your IP address is transferred to our servers and stored for a limited period. When using certain parts of our websites, for example when signing up for a newsletter or when downloading materials such as e-books, you might be required to supply your name, email address, phone number, company name and other information that personally identifies you.

When signing up as a regular user of our services (i.e. registering a user account or accepting an invitation that another user or a representative of our company has sent to you), you will be required to supply your name, email address, phone number, company name and other information that personally identifies you. We will store this data in your user account, as well as all content and transactions you initiate through our service.

Usage of Social Media Access Tokens

For regular users of our services, we might store access tokens from various social media platforms such as Facebook, Twitter, etc. These access tokens will allow us to collect, store and process social media data provided through the official APIs for your user or company accounts on the respective platform. Because our services require these tokens in order to function, you must agree to our use of your access tokens before using our service.

Non-Identifying Information

Whenever you visit our websites, we may collect non-identifying information from you, such as your interactions with the website and service, referrer URL, browser, operating system and cookie information.

Identifying Information Collected by Us Through Third Parties

In addition to the personal data supplied by you, and the data we store from social media platforms using your access tokens, we use third-party services to gather additional data about your company when you visit our websites or sign up for our services. The following list includes all third parties and the particular data categories we share with them:

  • Clearbit Inc., 2020a 16th Street, San Francisco, CA 94103, USA (IP- and email-address)

We have carefully selected and vetted all third parties we share your information with for GDPR compliance and have signed individual data processing agreements with all of them.

🙆‍♀️ C. How We Use the Collected Set of Personal Data?

We will never sell, transfer or give your information to a third party without your permission. However, you agree that we may use your information:

  • To enhance or improve our users’ experiences.
  • To provide our service to you.
  • To contact you and to respond to inquiries by phone, email or newsletter.
  • To document any communication we have commenced with you.
  • To process transactions.
  • To register your account and enable your use of our service.

Additionally, we may give your information to law enforcement bodies if we are compelled to by a court order, if there has been a violation of any EU laws or if a violation of the terms of service or privacy policy has occurred.

🎨 D. Sharing Personal Data Collections

The personal data you have submitted to our website or that we collect through the above-mentioned third-party services is shared with specific third-party services in order to provide and improve our service to you. We have carefully selected and vetted all third parties that we share your information with for GDPR compliance and have signed individual data processing agreements with all of them:

  • Aircall SAS, 11-15 rue Saint Georges 75009 Paris, France
  • HubSpot, Inc., 25 First St., 2nd floor, Cambridge, Massachusetts 02141, USA
  • Intercom Inc., 55 2nd Street 4th Floor, San Francisco, CA 94105, USA
  • Postmark, c/o Wildbit LLC, 225 Chestnut Street, Philadelphia, PA 19106, USA
  • SatisMeter s.r.o. Česká 1113/1, Prague 5, 158 00, Czech Republic
  • Slack Inc., 155 5th Street 6th Floor, San Francisco, CA 94103, USA
  • Zapier Inc., 548 Market Street #62411, San Francisco, CA 94104-5401, USA
  • Hotjar Ltd., Level 2, St Julian’s Business Centre, 3, Elia Zammit Street, St Julian’s STJ 1000, Malta
  • ClickCease™ (Cheq AI Technologies LTD)., 23rd Yehuda Halevi Street, 6513601 Tel Aviv, Israel
  • Poptin LTD, 18 Jerusalem Blvd, 7752311 Ashdod, Israel

We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users' experience (e.g. how much time they spend on which pages, which links they choose to click, what users like or dislike, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices, in particular the device's IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the language preferred for displaying our website. Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with other data on an individual user. For further details, please see Hotjar’s privacy policy by clicking on this link.

You can opt out of the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link.

🤝 E. Personal Data Access and Control

The organization recognizes data subjects' rights to access information and to be forgotten. To this end, controls have been implemented in order to show the data subject the organization's transparency in terms of information processing.

Data subjects who wish to assert their rights to access information or erasure can contact our team at privacy@swat.io Every request that is received is delivered to the person responsible for handling data subject requests, reviewed and acted on accordingly. If there are no regulations that impose the need for the information to be kept, the information is duly removed from the system. If regulations exist that require the data processor (the organization) to keep some or all of the information that is the subject of a request for erasure, and if  clearly defined retention periods for this information exist, the organization keeps all the information that is required and deletes all other information. In both cases the data subject that requests the removal is contacted about the outcome of the procedure. The same procedures take places when the data subject requests data modification.

All of the requests and their outcomes are documented.

👩‍💻 F. Technologies We Use

Cookies and Related Technologies

We use tracking technology (“cookies”) to help us recognize you across the site and the service, to monitor usage and web traffic routing for the service, and to customize and improve the services. By visiting our websites or using our services you agree to the use of cookies in your browser and HTML-based emails. Cookies are small text files placed on your device when you visit a website in order to track use of the site and the service and to improve your user experience.

Session Cookies

Our websites use “session cookies”, which improve your user experience by storing certain information from your current visit, such as login information, on your device. They enable us to remember your login session so you can move easily within our websites or services. Without these session cookies, we would not be able to provide our service to you. These session cookies have limited functionalities and durability, and you will be required to re-enter your login information after a certain period of time has elapsed to protect you against others accidentally accessing your account contents and related personal information. Other examples of our use of session cookies include tracking the number of visits by a particular visitor to a page or a feature of the service.

Performance and Remarketing Cookies

Partners who help us place advertising on and off our websites and analytics companies may also put cookies on your device. We use several third-party vendors to help deliver ads for relevant products and services to you when you visit certain pages on our site. We may share with third-party ad partners a cryptographic hash of a common account identifier (such as an email address) to help us evaluate and tailor ads and services provided to you. The third parties we currently use for this are listed below:

  • Facebook Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin, Ireland
  • Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA
  • LinkedIn Ireland Unlimited Company, Gardner House, Wilton Plaza , Dublin, Ireland
  • Twitter International Company, The Academy, 442 Pearse Street, Dublin, Ireland
  • Quora Inc., 650 Castro Street, Mountain View, CA 94041, USA
  • Teads, 5 rue de la Boucherie, L12 17 Luxembourg
  • Perspective Software GmbH, Müggelstraße 22, 10247 Berlin, Germany

Most browsers allow you to choose whether to accept cookies or not. If you do not wish to have cookies placed on your computer, please set your browser preferences to reject all cookies before accessing the site. Please note that by doing so, some features of the site and the service may become unavailable.

To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

The Network Advertising Initiative has also developed a tool that may help you understand which third parties have currently enabled cookies for your browser and opt-out of those cookies. Further information can be found at http://www.networkadvertising.org/managing/opt_out.asp

We may also use related technologies including web beacons, pixels, and software tokens in order to facilitate your use of the service. Most notably, the service uses software tokens (stored securely on our servers) in order to facilitate the logging in to and the functioning of both the supported platforms.

👮‍♂️ G. Information Security Statement

We work hard to protect our users from unauthorized access to or unauthorized alteration, disclosure or destruction of information we hold through several policies and procedures that we have adopted, as well as:

  • Encrypting our services with SSL certificates
  • Reviewing our information collection, storage and processing practices, including physical security measures, to guard against unauthorized access to systems
  • Restricting access to personal information to our employees, contractors and agents who need to know that information in order to process it for us, and who are subject to strict contractual confidentiality obligations and may be disciplined or released if they fail to meet these obligations.

Our Disclaimer applies to all of the services offered by us, but excludes the services that have separate privacy disclaimers that do not form part of this Disclaimer.

We regularly review our compliance with this Disclaimer. We also adhere to several self-regulatory frameworks including the GDPR. When we receive formal written complaints, we will contact the person who made the complaint to follow it up. We work with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of personal data that we cannot resolve with our users directly.

Our Disclaimer may change from time to time. We will not curtail your rights under the Disclaimer without your explicit consent. We will post any privacy policy changes on this page and, if the changes are significant, we will provide prominent notice (including, for certain services, email notification of privacy policy changes). We will also keep prior versions of this Disclaimer in an archive for your review.

👮‍♂️ H. Adjust Privacy Settings

Essential

Essential cookies enable basic functions and are necessary for the proper function of the website.

WPML

Name WPML
Provider Owner of this website
Purpose Stores the current language.
Cookie Name _icl_*, wpml_*, wp-wpml_*
Cookie Storage Duration 1 Day

Google Tag Manager

Name Google Tag Manager
Provider Google LLC
Purpose Cookie by Google used to control advanced script and event handling.
Privacy Policy https://policies.google.com/privacy?hl=en
Cookie Name _ga,_gat,_gid
Cookie Storage Duration 2 Years

HubSpot Forms

Name HubSpot Forms
Provider HubSpot Inc.
Purpose HubSpot is a user database management service provided by HubSpot, Inc. We use HubSpot on this website for our online marketing activities.
Privacy Policy https://legal.hubspot.com/privacy-policy
Host(s) *.hubspot.com, hubspot-avatars.s3.amazonaws.com, hubspot-realtime.ably.io, hubspot-rest.ably.io, js.hs-scripts.com
Cookie Name __hs_opt_out, __hs_d_not_track, hs_ab_test, hs-messages-is-open, hs-messages-hide-welcome-message, __hstc, hubspotutk, __hssc, __hssrc, messagesUtk
Cookie Storage Duration Session / 30 Minutes / 1 Day / 1 Year / 13 Months

Statistics

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.

Google Analytics

Name Google Analytics
Provider Google LLC
Purpose Cookie by Google used for website analytics. Generates statistical data on how the visitor uses the website.

US service providers: In the USA there is no level of data protection comparable to the GDPR. There is a risk that the personal data concerning you will be viewed and processed by third parties.

Privacy Policy https://policies.google.com/privacy?hl=en
Cookie Name _ga,_gat,_gid
Cookie Storage Duration 2 Years

Hotjar

Name Hotjar
Provider Hotjar Ltd.
Purpose Hotjar is an user behavior analytic tool by Hotjar Ltd.. We use Hotjar to understand how users interact with our website.
Privacy Policy https://www.hotjar.com/legal/policies/privacy/
Host(s) *.hotjar.com
Cookie Name _hjClosedSurveyInvites, _hjDonePolls, _hjMinimizedPolls, _hjDoneTestersWidgets, _hjIncludedInSample, _hjShownFeedbackMessage, _hjid, _hjRecordingLastActivity, hjTLDTest, _hjUserAttributesHash, _hjCachedUserAttributes, _hjLocalStorageTest, _hjptid
Cookie Storage Duration Session / 1 Year

Marketing

Marketing cookies are used by third-party advertisers or publishers to display personalized ads. They do this by tracking visitors across websites.

HubSpot

Name HubSpot
Provider HubSpot Inc.
Purpose HubSpot is a user database management service provided by HubSpot, Inc. We use HubSpot on this website for our online marketing activities.

US service providers: In the USA there is no level of data protection comparable to the GDPR. There is a risk that the personal data concerning you will be viewed and processed by third parties.

Privacy Policy https://legal.hubspot.com/privacy-policy
Host(s) *.hubspot.com, hubspot-avatars.s3.amazonaws.com, hubspot-realtime.ably.io, hubspot-rest.ably.io, js.hs-scripts.com
Cookie Name __hs_opt_out, __hs_d_not_track, hs_ab_test, hs-messages-is-open, hs-messages-hide-welcome-message, __hstc, hubspotutk, __hssc, __hssrc, messagesUtk
Cookie Storage Duration Session / 30 Minutes / 1 Day / 1 Year / 13 Months

UTM Tracking Cookie

Name UTM Tracking Cookie
Provider Swat.io GmbH
Purpose Cookie by Swat.io used for website analytics. Generates statistical data on which traffic source the visitor entered the website.
Privacy Policy https://swat.io/privacy
Cookie Name utm_campaign,utm_medium,utm_source,utm_term,utm_content,matchtype,geolocation,gclid,device,adposition,adgroupname
Cookie Storage Duration 90 Days

Intercom

Name Intercom
Provider Intercom Inc.
Purpose Cookie by Intercom used as unique anonymous identifier as people visit the website they get this cookie and identifier for each unique browser session, referred on each successful logged-in-ping, extending to 1 week from that moment.

US service providers: In the USA there is no level of data protection comparable to the GDPR. There is a risk that the personal data concerning you will be viewed and processed by third parties.

Privacy Policy https://www.intercom.com/de/legal/privacy
Cookie Name intercom-session-[app_id],intercom-id-[app_id]
Cookie Storage Duration 1 Week, 9 Month

ClickCease

Name ClickCease
Provider Cheq Ai Technologies Ltd Limited
Purpose Cookie by ClickCeased used for Google Ads click fraud prevention.
Privacy Policy https://www.clickcease.com/privacy.html

Poptin

Name Poptin
Provider Poptin LTD
Purpose Cookie by Poptin used for exit intent popups.

US service providers: In the USA there is no level of data protection comparable to the GDPR. There is a risk that the personal data concerning you will be viewed and processed by third parties.

Privacy Policy https://www.poptin.com/privacy-policy/
Cookie Name poptin_conversion_*,laravel_session,poptin_user_id,poptin_user_ip,poptin_referrer,poptin_old_user,poptin_new_user,poptin_c_visitor,poptin_session,poptin_user_country_code,poptin_d_a_x_v_*,poptin_d_r_v_*,poptin_o_a_d_*,poptin_o_a_v_*,poptin_o_v_*,poptin_c_p_o_x_c_*,XSRF-TOKEN
Cookie Storage Duration 365 Days, 1 Day, 30 Minutes, 2 hours 1 Day, 2 Days, a few minutes

Pinterest

Name Pinterest
Provider Pinterest Inc.
Purpose Cookie by Pinterest used for website analytics, ad targeting, and ad measurement.

US service providers: In the USA there is no level of data protection comparable to the GDPR. There is a risk that the personal data concerning you will be viewed and processed by third parties.

Privacy Policy https://policy.pinterest.com/de/privacy-policy
Cookie Name _pin_unauth,
Cookie Storage Duration Session / 1 Year

LinkedIn

Name LinkedIn
Provider LinkedIn
Purpose Cookie by LinkedIn used for website analytics, ad targeting, and ad measurement.

US service providers: In the USA there is no level of data protection comparable to the GDPR. There is a risk that the personal data concerning you will be viewed and processed by third parties.

Privacy Policy https://www.linkedin.com/legal/privacy-policy?trk=lithograph_footer-privacy-policy
Cookie Name https://de.linkedin.com/legal/l/cookie-table
Cookie Storage Duration Session / 1 Year

Capterra

Name Capterra
Provider Capterra Inc.
Purpose Cookie by Capterra used for website analytics, ad targeting, and ad measurement.

US service providers: In the USA there is no level of data protection comparable to the GDPR. There is a risk that the personal data concerning you will be viewed and processed by third parties.

Privacy Policy https://www.capterra.com/legal/privacy-policy
Cookie Storage Duration Session / 1 Year

Google

Name Google
Provider Google Inc.
Purpose Cookie by Google used for website analytics, ad targeting, and ad measurement.

US service providers: In the USA there is no level of data protection comparable to the GDPR. There is a risk that the personal data concerning you will be viewed and processed by third parties.

Privacy Policy https://policies.google.com/privacy?hl=en&gl=en
Cookie Storage Duration 1 Session / 2 Years

Google Optimize

Name Google Optimize
Provider Google Inc.
Purpose Cookie by Google used for website analytics, ad targeting, and ad measurement.

US service providers: In the USA there is no level of data protection comparable to the GDPR. There is a risk that the personal data concerning you will be viewed and processed by third parties.

Privacy Policy https://policies.google.com/privacy?hl=en&gl=en
Cookie Storage Duration Session / 1 Year

Teads

Name Teads
Provider Teads SA.
Purpose Cookie by Teads used for website analytics, ad targeting, and ad measurement.

US service providers: In the USA there is no level of data protection comparable to the GDPR. There is a risk that the personal data concerning you will be viewed and processed by third parties.

Privacy Policy https://www.teads.com/privacy-policy/
Cookie Storage Duration Session / 1 Year

Microsoft

Name Microsoft
Provider Microsoft Corporation
Purpose Cookie by Microsoft used for website analytics, ad targeting, and ad measurement.

US service providers: In the USA there is no level of data protection comparable to the GDPR. There is a risk that the personal data concerning you will be viewed and processed by third parties.

Privacy Policy https://privacy.microsoft.com/en-en/privacystatement
Cookie Name MUID, _uetmsclkid, _uetsid, _ietvid
Cookie Storage Duration Session / 1 Year

External Media (incl. US Services)

Content from video platforms and social media platforms is blocked by default. If External Media cookies are accepted, access to those contents no longer requires manual consent.

Giphy

Name Giphy
Provider Giphy
Purpose Used to unblock Giphy content.

US service providers: In the USA there is no level of data protection comparable to the GDPR. There is a risk that the personal data concerning you will be viewed and processed by third parties.

Privacy Policy https://support.giphy.com/hc/en-us/articles/360032872931-GIPHY-Privacy-Policy
Host(s) .giphy.com

Pinterest

Name Pinterest
Provider Pinterest
Purpose Used to unblock Pinterest content.

US service providers: In the USA there is no level of data protection comparable to the GDPR. There is a risk that the personal data concerning you will be viewed and processed by third parties.

Privacy Policy https://policy.pinterest.com/de/privacy-policy
Host(s) .pinterest.*

LinkedIn

Name LinkedIn
Provider LinkedIn
Purpose Used to unblock LinkedIn content.

US service providers: In the USA there is no level of data protection comparable to the GDPR. There is a risk that the personal data concerning you will be viewed and processed by third parties.

Privacy Policy https://de.linkedin.com/legal/privacy-policy
Host(s) .linkedin.com

TikTok

Name TikTok
Provider TikTok
Purpose Used to unblock TikTok content.

US service providers: In the USA there is no level of data protection comparable to the GDPR. There is a risk that the personal data concerning you will be viewed and processed by third parties.

Privacy Policy https://www.tiktok.com/legal/privacy-policy?lang=en&appLaunch=app
Host(s) .tiktok.com

Google Maps

Name Google Maps
Provider Google
Purpose Used to unblock Google Maps content.

US service providers: In the USA there is no level of data protection comparable to the GDPR. There is a risk that the personal data concerning you will be viewed and processed by third parties.

Privacy Policy https://policies.google.com/privacy?hl=en&gl=en
Host(s) .google.com
Cookie Name NID
Cookie Storage Duration 6 Month

Instagram

Name Instagram
Provider Facebook
Purpose Used to unblock Instagram content.

US service providers: In the USA there is no level of data protection comparable to the GDPR. There is a risk that the personal data concerning you will be viewed and processed by third parties.

Privacy Policy https://www.instagram.com/legal/privacy/
Host(s) .instagram.com
Cookie Name pigeon_state
Cookie Storage Duration Session

OpenStreetMap

Name OpenStreetMap
Provider OpenStreetMap Foundation
Purpose Used to unblock OpenStreetMap content.

US service providers: In the USA there is no level of data protection comparable to the GDPR. There is a risk that the personal data concerning you will be viewed and processed by third parties.

Privacy Policy https://wiki.osmfoundation.org/wiki/Privacy_Policy
Host(s) .openstreetmap.org
Cookie Name _osm_location, _osm_session, _osm_totp_token, _osm_welcome, _pk_id., _pk_ref., _pk_ses., qos_token
Cookie Storage Duration 1-10 Years

Vimeo

Name Vimeo
Provider Vimeo
Purpose Used to unblock Vimeo content.

US service providers: In the USA there is no level of data protection comparable to the GDPR. There is a risk that the personal data concerning you will be viewed and processed by third parties.

Privacy Policy https://vimeo.com/privacy
Host(s) player.vimeo.com
Cookie Name vuid
Cookie Storage Duration 2 Years

YouTube

Name YouTube
Provider YouTube
Purpose Used to unblock YouTube content.

US service providers: In the USA there is no level of data protection comparable to the GDPR. There is a risk that the personal data concerning you will be viewed and processed by third parties.

Privacy Policy https://policies.google.com/privacy?hl=en&gl=en
Host(s) google.com
Cookie Name NID
Cookie Storage Duration 6 Month

Adjust privacy settings

👯‍♀️ I. Contact Us

If you have further questions regarding this privacy policy or how your data is handled, you can contact us at:

Swat.io GmbH
Attn: Gerald Goldgruber, MA - Data Protection Officer
Schönbrunner Straße 213/215, 3rd Floor
1120 Vienna
Austria

Mail: privacy@swat.io
Phone:  +43(1) 942 48 91
Fax: +43 (1) 253 303 39 784

Social Media Experts use Swat.io at this very Moment
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