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“Swat.io Gives us the Structures we Need to Do our Work.”

Logo Österreichisches Patentamt
Christina Nettek is part of the marketing team at the Austrian Patent Office. She explains how she and her colleagues present the agency in a dynamic and interesting way on social media, and the role the right social media tool plays in this.
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About the Austrian Patent Office

The Austrian Patent Office is the first port of call for people with ideas in Austria. The aim of the agency is to support inventors, start-ups and companies in protecting their intellectual property. Anyone with questions about brands, patents and designs will find the answers at the Patent Office.

The agency is particularly eager to share its knowledge. The IP Academy was set up for this purpose, and provides free courses and seminars. Individuals and businesses can learn everything they need to know about intellectual property rights from the experts at the Patent Office. The Austrian Patent Office wants to reach the widest possible audience, from university students to private individuals, entrepreneurs and IP professionals with brands, designs and inventions to protect.

Raising Awareness of Intellectual Property

The aim of the Patent Office is to increase people’s awareness of how to deal with intellectual property via social media. People need to be more aware of what to do with the ideas they have. Via social media, the Patent Office answers questions about where to find out more about intellectual property and get support. But it doesn’t want to come across as too serious – humorous content on the topic of patents is a regular fixture of the editorial calendar. 

It’s important to the team to be present on social media as an agency: the Patent Office wants to show how a government agency can work, that it’s not old and outdated but has a young and dynamic team behind it.

Creating Content as a Team and Maintaining the Right Structures

The social media team has creative meetings every week to brainstorm post ideas together. Christina Nettek is responsible for creating texts and overseeing Swat.io. Linda Brunnhuber prepares images and graphics for the posts. Christoph Mandl casts a scrutinizing eye over the content before it’s published.

The Patent Office has only recently started using social media. As there is very little budget available for advertising, it was even more important for the team to establish structures that would allow them to create high-quality content. Achieving a wide reach without the use of paid advertising requires good planning and targeted action. To help with this, the team started looking for a transparent social media tool.

Patentamt Team

An Ideal Overview and Reliable Processes

In Swat.io, the team can see at a glance what needs to be done in the area of social media management. Posts are created and planned in advance directly in the tool. The integrated approval processes are particularly useful for this, as they make coordination very simple. In community management, all mentions and direct messages reliably show up as tickets. Responding to queries like this is quick and straightforward. Sensitive issues can be dealt with as a team and the right people can be assigned.

The activity log provides an overview of all posts and community management tickets, and shows who has already worked on them. This is also where internal notes can be left if something still needs to be coordinated.

With Swat.io, the team can also access all channels centrally when on the move, meaning everything can be handled from a smartphone at any time.

Why the Team at the Austrian Patent Office Chose Swat.io

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What impact has Swat.io had since you started using it?

“Swat.io gives us a quick and thorough overview. Advance planning in the content calendar saves a huge amount of time. Without the calendar function, we simply wouldn’t be able to keep on top of things. We can see at a glance what is planned for when, what has already been published and what still needs to be worked on. We need this structure to be able to work with social media.”
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What made you choose Swat.io?

“It was clear that we needed a platform we could use to manage our social media quickly and easily. Having a clear advance planning function was particularly important. When we were putting together our social media strategy, we had support from an agency who recommended Swat.io. We quickly agreed that the tool was perfect for us. Swat.io makes working with social media so much easier.”
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Who would you recommend Swat.io to?

“Anyone engaging with social media management – particularly if several accounts need to be managed at the same time. Working with the system is a lot of fun. I wouldn’t want to manage our social media without Swat.io anymore!”

Features Used

  • Central content calendar for transparent planning
  • Integrated approval processes for clear workflows
  • Activity log with internal notes
  • Central ticket inbox for comments on all channels
  • Analytics data for exporting meaningful statistics
  • Assigning posts and tickets to the responsible team members