#Tickets

Launching this Autumn: Improved Collaboration & Community Management with Ticket Inbox!

“Time flies by when you’re having fun (developing new Swat.io features)!” That’s what I keep hearing from our development team after an exceptionally busy autumn, focusing on various significant improvements on the […]

Launch: Real-Time Updates for Private Messages on Facebook

Real-time conversations can be crucial to a company’s success on social media. Visitors want information as fast as possible. In most cases, they want them right now. Your organization’s reaction time […]

Keep Track with Author Attribution

Time for another update! Today we’re adding Author Attribution – a quick way to see which Swat.io team member has published a post or comment/reply! This makes it very easy to keep […]

Better Customer Support with our Ticket Inbox 2.1

Just after relaunching the Ticket Inbox – Swat.io’s social customer support hub – a few months ago, we immediately started to think about further improvements to this crucial part of our product. We tracked your […]