Social Media Tool for Google My Business

Online reviews can be a game changer for your business. If someone takes the time to leave a review, they will definitely appreciate an answer from you. Wouldn’t it be great to manage reviews on Google My Business in the same tool you coordinate your social media strategy with? Swat.io allows you to do this!

Swat.io is a powerful social media management tool that makes team collaboration super easy. The content calendar gives you a clear overview of all scheduled and published social media posts. Customer requests and comments from all channels are gathered in the central ticket inbox. Analyze your performance across all channels using the analytics section. Our tool helps you to perfectly balance all your social media activities, gives you the perfect overview at all times and makes approval processes easy. Link your Google My Business Page to Swat.io and be sure you never miss out on any reviews and get the chance to answer all of them promptly.

Use the fully integrated web monitoring to catch up on all conversations about your business online. The user-friendly social customer relationship management system allows you to learn more about the users that are interacting with you. If any questions or problems pop up our world-famous support team is always happy to help. Schedule your personal Demo now and learn how Swat.io can help you in managing Google My Business reviews and social media marketing!

Google My Business: What you’re missing out on right now, and how Swat.io will fill that void

Reacting to reviews conveniently with the central inbox
Assigning and discussing incoming reviews
Reliable workflows for perfect team collaboration
Posting directly, without logging into any Google service
Managing Google My Business and all social media in one tool
Saving tons of valuable time thanks to better structures

Your next Social Media love story

Content Publishing

Scheduling and publishing of social media content on all important social media platforms has never been easier. We support all major formats and functions.

Community Management

A single ticket inbox for all comments, posts, mentions and private messages will have both you and your customers excited. Shorten your response times, structure your internal teamwork and always be there for your community.

Social Media Analytics

Gain insights into your personal and your whole team’s performance. Analyse the content you publish, how the community interacts and how your team is doing based on important performance metrics.

Web Monitoring

Join in with relevant conversations all over the web to be there when your target group is talking about your industry, brand, products or competition. React to what’s going on in real time.

Features you will love for managing
Google My Business and Social Media

Manage all channels in a multi-client account

The multi-client account enables you to manage all your relevant social media channels within one tool. The dashboard gives you an overview of all channels and enables you to schedule content, answer inquiries from fans and followers and analyze and assess your channels’ performance.

Agile editorial planning for all channels

Plan your content on all your communication channels in a clear and agile editorial calendar. With Swat.io you can schedule and publish content on Facebook, Twitter, Instagram, YouTube, and LinkedIn. The Swat.io content planning channels for Pinterest, Snapchat, Tumblr, Vimeo, Xing, Newsletters and any other type of channel help you to coordinate your communication centrally.

Internal and external collaboration for planning and community management

Use the internal chat to consult with your colleagues about suggested social media posts. Collaboratively collect ideas or get approval for posts. Questions to colleagues or external consultants are clearly displayed within our Activity Log. This gives you an overview at all times and enables you to quickly react to open questions and make decisions.

Define task areas with a differentiated role system

Team members only receive access according to their assigned role and permissions. This way you can ensure that the data and content of your channels can only be accessed by authorized users.

Community management with a single ticket inbox

Capture all messages from your social media channels with one tool. Our single inbox allows you fast response times and efficient forwarding of tickets to the team member in charge. Seamlessly follow all conversations and receive email notifications and updates. Always stay up to date – any type of exchange with your customer is well documented.

Analyse and assess your social media performance

Social media analytics are important to measure the success of your efforts. The analysis and assessment delivered by Swat.io gives you a detailed overview of the numbers and developments of your community, such as which content performs best on which channel at which time, how your team is doing in community management, and statistics for individual tags.

Support to swoon over, always by your side

If you have a great idea for a new feature, feel lost with something or are unable to find a specific feature, our support team is happy to help you. Genuinely nice people with lots of know-how are responding within a few minutes on average. Needless to say, we are treating everyone equally, with care and professionalism, no matter if you are already our customer, or just getting to know us.

Put your data in trusted hands

You care about your data? So do we, which is why we are storing your data in two redundant data centers in Vienna, Austria operated by our ISO/IEC 20000-1 certified IT partner. In addition, certain data is stored via Amazon Web Services in a data center in Frankfurt, Germany. We adhere to several self-regulatory frameworks, including the GDPR, and review our compliance regularly.

The Very Best of our Customer Success Stories

Therme Erding

Therme Erding is the world's largest spa located near Munich, Germany. The social media team ist using Swat.io to implement an elaborated content strategy and to attract guests to the spa.

Saalbach Hinterglemm

Paul Kubalek is responsible for digital media at Saalbach Hinterglemm tourism association. He and his team are using Swat.io to improve teamwork and to create positive brand experiences when communicating with guests.

Restplatzbörse

Alexander Hohenthaner is working as brand marketer and video producer for Restplatzbörse. By using Swat.io, he has built a successful marketing funnel on social media and has created an easy-to-use workspace for everyone involved.

Vier Pfoten

Lisa Brandstätter, Head of Digital Communications at FOUR PAWS, and her team are using Swat.io to raise awareness for important topics on social media and to answer users' requests in a structured way.

Kanton St. Gallen

Raouf Selmi is a multimedia producer and managing the social media channels for the Swiss canton St. Gallen. He uses Swat.io to keep on top of things, to maintain a clear editorial plan and to communicate with users.

Rodenstock

Arlind Maurer is taking care of social media content creation and community management at Rodenstock. She is using well-curated content to bring a complex product to life and trusts in Swat.io when connecting different markets in the company’s social media efforts.

Social Media Auftritte Pure Encapsulations

Promedico

Christina Zagorschak and Daniel Rebernegg are responsible for Social Media and Community Management at Promedico. They use Swat.io to radically simplify internal feedback processes and grow their social media community.

Mediabrothers

Armin Rogl is managing partner at digital media agency Mediabrothers. His team uses Swat.io to perfectly collaborate when implementing social media campaigns for customers.

Pulpmedia

Theresa Janda, account manager at Pulpmedia, is certain that Swat.io simplifies the daily work for the agency. They are using the tool for social media projects and in particular to provide outstanding community management.

Feature by Feature

Brand Ambassador evaluation based on statistical data
Profile Hover Cards with detailed ticket information
Content planning in daily, weekly and monthly view
Reliable workflows for optimal time savings
Multi Clients / Brand / Project Management within your account
Instagram Reach Analytics for Instagram Business Accounts
Re-assignment of reopened tickets to the last user
Push messages in the tool and via email incl. setting options for which user should be notified when
User statistics to determine the efficiency of team members
Detailed team statistics for ticketing by number of created/assigned/completed tickets per team member incl. reaction times
Message history on user basis incl. all contact points
Re-opening and re-assigning tickets to the former Customer Support Agent