Twitter is one of the most popular social networks and the largest source of breaking news and information. No other channel places greater importance on your being where it’s at, when it’s happening. And that’s where Swat.io is coming in. We make it easy and efficient to perfectly balance your presence on Twitter and other Social Media platforms.

Our clear content calendar gives you the perfect overview of all scheduled and published posts. Plan your content on Twitter and other channels and collaborate with your team. Easily assign, tag, reschedule and approve posts only using a few clicks. Perfectly handle incoming comments and customer requests using the central ticket inbox. Never lose track of anything in community management with the integrated activity log and the easy assignment of tickets. The analytics section shows you how your community is growing and how your posts are performing in terms of reach. It also offers you sentiment analysis. Always keep up-to-date about your performance and see the most important metrics at a glance!

At Swat.io, we offer far more than a simple social media tool - we’ve got great solutions and amazing features! You get a fully integrated web monitoring feature, a user-friendly social customer relationship management, automated task execution and (rumor has it) the world’s best support team to help you whenever any questions or problems pop up. Learn more about how to make your work easier and even better with our social media tool for Twitter and schedule your personal demo now!

Your Twitter Management: What you’re missing out on right now, and how Swat.io will fill that void

  • 📋 Planning and scheduling tweets in collaboration with your team
  • ✏ Creating text, link, image, multi-image and video tweets
  • 📫 Efficient Community Management with a single ticket inbox
  • 🏊‍♂️ Tried and tested workflows for perfect team collaboration
  • 🐥 Directly posting to Twitter without logging on to the platform
  • 🔭 Web Monitoring for your industry, products and brand
  • 🎨 Assigning, discussing and approving upcoming posts

Your next Social Media love story

Features you will love for managing your Twitter page

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Agile editorial planning for all channels

Schedule and publish your posts on all supported channels: Facebook, Twitter, Instagram, YouTube, Google Business Reviews and LinkedIn. You can publish posts right away or schedule them to be automatically published at a set date and time. The calendar gives you a clear overview of your editorial plan with all suggested, scheduled and published posts.
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Reliable approval processes and social media communication

Working in a team requires special structures and possibilities. Reliable workflows and integrated approval processes ensure internal feedback loops in the social media content planning phase. All changes and internal comments for suggested posts are saved in the post’s activity log and can be viewed and traced at any time.
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Community management with a single ticket inbox

Swat.io is your universal ticket inbox for all comments, posts, mentions, private and direct messages across all of your social media channels. It enables fast response times and efficient assignment of tickets to the team member in charge. Plus, if you enable automations, this feature will do the community management work for you.
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Twitter Enterprise API for better results

Twitter’s enterprise API suite is changing the way organizations are making decisions and solving problems. We are a Twitter Enterprise API customer and consequently offer you the highest level of access and reliability when it comes to Twitter data: you can fully search tweet archives, filter, sample and batch tweets and get several metrics that are only available for Enterprise API customers.
Listen to the online crowd
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Listen to your market with web monitoring

Swat.io offers web monitoring and listening directly inside the tool. Monitor all important topics, phrases, hashtags and mentions with flexible monitoring search phrases and gain valuable industry insights.
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Analyse And Assess Your Activities

By taking a look at the most important performance metrics of your social media channels you will get a quick overview of the most relevant information about your community, content, individually set tags, tickets and team members. With this information you can measure and assess the success of your social media strategy. Of course, all collected data can be exported for further use and editing.
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Support to swoon over, always by your side

If you have a great idea for a new feature, feel lost with something or are unable to find a specific feature, our support team is happy to help you. Genuinely nice people with lots of know-how are responding within a few minutes on average. Needless to say, we are treating everyone equally, with care and professionalism, no matter if you are already our customer, or just getting to know us.
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Put your data in trusted hands

You care about your data? So do we, which is why we are storing your data in two redundant data centers in Vienna, Austria operated by our ISO/IEC 20000-1 certified IT partner. In addition, certain data is stored via Amazon Web Services in a data center in Frankfurt, Germany. We adhere to several self-regulatory frameworks, including the GDPR, and review our compliance regularly.

The very best of our customer Success Stories

Ă–BB Zug Handy

Ă–BB

Ă–BB's Community Management Team builds long-term relationships with users. Ingrid Gogl, Head of Ă–BB Newsroom, explains how Swat.io makes the team's work easier.
LEWITT Office

LEWITT

Thomas Tobias and Aviva Killian work in Social Media Management at LEWITT. They share how they use Swat.io to eliminate uncertainties in collaboration and interact more effectively with the community.
imat-uve Team Kommunikation

imat-uve

Tom Dauber and his colleagues are taking care of the social media marketing of imat-uve. His team needed a reliable tool for better teamwork and found everything they wished for in Swat.io.
Erfolgsgeschichte Stern TV Titel

stern TV

stern TV focuses strongly on interaction with their social media community. Thanks to Swat.io, the team keeps a clear overview, even when there are many requests in community management and in stressful times.
Mona Joya Zucchini Lasagne Crop

Mona Naturprodukte

Mona Naturprodukte is a food company best known for its milk alternatives like "Joya". The social media team has found a perfect match in Swat.io for managing social media campaigns and community inquiries.
Agenda Austria Menschen

Agenda Austria

Agenda Austria is using social media to create buzz among the public for relevant topics. The team is partnering with Swat.io to maintain the perfect overview when engaging with the social media community.

Oesterreichische Nationalbank

Maria-Elisabeth Faulmann and Carmen Sohm are responsible for social media marketing at the Austrian National Bank. They bring the established institution to life on social media and create internal trust with Swat.io.
Salzburg AG WhatsApp

Salzburg AG

Sarah Haider is in charge of the WhatsApp customer service at Salzburg AG. WhatsApp is an essential channel for the customer care team, but not exactly easy to handle. By using Swat.io the team is able to work in a structured way, provide clear answers and react fastly.
Meteo Schweiz Social Media

Meteo Schweiz

Cesare Annecchiarico is a social media manager at MeteoSwiss, the meteorological service of Switzerland. The team found a way to efficiently communicate in three official languages on social media and grow their reach by using Swat.io.

Ă–sterreichisches Patentamt

Christina Nettek is part of the marketing team of the Austrian Patent Office. Together with her colleagues, she is presenting the office in a dynamic and interesting way on social media. By using Swat.io, they are able to collaborate in a structured way.
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  • NRD Logo schwarz
  • Hornbach Logo schwarz
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  • SternTV Logo schwarz
  • Focus Online Logo schwarz
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Feature by Feature

  • 🦉 Ticket watching: posts you didn’t edit yourself can be watched and guided
  • 🤓 User statistics to determine the efficiency of team members
  • 💱 Translations of incoming comments and messages directly in the ticket inbox
  • 🏅 Identification of top performer content across all social media channels
  • 📲 Re-opening and re-assigning tickets to the former customer support agent
  • 🔥 Push messages in the tool and via email incl. setting options for which user should be notified when
  • 👨‍💼 Instagram reach analytics for Instagram business accounts
  • 🦅 Use of all available real-time APIs for prompt response to postings and messages
  • ♠ Identification of the post type (text, link, photo, PM, etc.) by a symbol next to the ticket
  • 🥰 Integrated customer relationship management with clear functions
  • 🍩 Planning and Publishing of 360° Videos on Facebook
  • 🕰 Change history: history log / activity log for every processed ticket
© 2020, Swat.io. All rights reserved. Made with ❤ in Vienna.
Social Media Experts use Swat.io at this very Moment
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