Swat.io Inbox: Easy-to-use Community Management Tool

A Relationship With Your Community Requires Structure

When it comes to community management, do you feel like you never get anything done? Interacting with your followers is about more than just having a chat. Lots of work without the right structure can lead to an endless to-do list. Team performance can suffer, and you may find yourself providing an unsatisfactory service.

Made by Social Media Professionals, for Social Media Professionals

We've been focusing on the demands of professional social media teams since 2010. From single-person companies to international corporate groups, every organization needs to have clarity and control in order to free up more time for important social media management tasks. Over 17,000 users currently rely on our expertise.

More Time for Efficient Communication

With Swat.io, you’ll improve your team coordination, keep track of how you’re doing, and create clear structures and processes. This frees up more time to build genuine relationships with your community.

One Ticket Inbox for All Channels

Manage all of your social media communication from one place. Swat.io Inbox shows your messages and mentions from all channels in one easy-to-use inbox. You can like, hide, delete or reply to comments straight from the inbox.
Assigning Tickets and Internal Coordination

Send tickets to the right team member with just one click. This helps avoid complicated email coordination and makes it easy to track responsibilities. If you have any questions, you can coordinate with colleagues in the internal log.
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Ticket Log for 100% Transparency

Each action relating to a ticket is stored in the log. Never lose track of who has been assigned or responded to what, or when a ticket was archived. All communication is easy to trace.
User-Defined Reply Templates

Save time when dealing with frequently asked questions from your community. Use reply templates to create customized responses you can add with just a few clicks. Select, modify, send – done.
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Automation for Routine Tasks

Reduce your manual workload with our automation features. Create keyword-based tasks to automate jobs like assigning tickets, archiving, adding tags or marking as read.
Analyzing Team Performance and Your Community

You can access the latest data from all media channels at any time in the analysis area. Analyze how actively your community is interacting, how the mood is developing and how your team is doing when it comes to community management.
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Swat.io Inbox Features You’ll Love

One Login for All Social Media Channels

Sharing logins and sending passwords across your team are a thing of the past. Everyone has their own Swat.io account login to access the channels they need.

Transparent
Activity Log

The activity log stores all key details and shows who has written a reply or is currently assigned to a ticket or query.

Customer Relationship Management

Link user profiles on different platforms and record important information on your community.

Email Forwarding

Need advice from someone with no access to Swat.io? You can forward the ticket by email with just one click.

Web Monitoring

The internet is talking about your brand. You can receive tickets for mentions where you haven’t been directly tagged.

Roles and Permissions

Are there different roles within the team? Define who can do what and access which areas.

Filtering Comments

Not all messages require your attention. Comments containing only @-tags or emojis can be automatically marked as read.

Reply in community management with the help of AI

Give AI some keywords as directions and get suggestions for replies.

Try it free for 21 days
No payment information required
No automatic renewal

Our Awards

Inbox Add-On

Inbox

The add-on for optimal community management. So that you can start conversations on social media and communication works in both directions

Small

The most important functions for successful community management.

Included in the Small plan:

All available channels
No ticket limit
Reply, like, hide, delete, block
1 year data storage
AI generated replies

Medium

Manage even larger communities in your team with ease.

All functions from the Small plan plus:

Automations
2 years data storage
Tags
Filters
URL shortener

Large

For lively exchange in large communities with complex requirements and major goals.

All functions from the Small and Medium plans plus:

Unlimited data storage
Mini CRM
Analytics
Priority support
Shitstorm alert

Full list of features

Channels

🔮 Features

Edit tickets

Reply to, like, hide or delete comments and messages (individual actions may vary for different networks).

Manage tickets

Archive, star or ignore tickets.

Assign tickets

Activity log

Easily review and track all ticket activities within the activity log.

Ticket notes

Share ticket-related information with your team using notes in the activity log. You can also tag team members or link comments within your notes for collaboration and context.

Block users

Tags

Assign individual tags to tickets to help you filter and analyze them.

Filter

URL shortener

Reply templates

Create templates for inquiries that need to be answered regularly and save valuable time.

Mini CRM

Manage your users in the Mini CRM, where you can access key user information, add comments for reference, link associated social media profiles, and assign tags for efficient user management.

Sentiment

Set the moods of messages and comments to keep track of how your community is feeling at the moment.

Automations

Create keyword-based automations to perform actions such as assigning messages, adding tags, or marking as read, simplifying the management of repetitive tasks.

Forward tickets via email

Forward tickets by email to people without a Swat.io account. Responses to the email will be displayed in the activity log.

Auto reply

Set up automated responses for private messages, informing users about expected response times or business hours.

Permanently assign tickets

Comment list

For an efficient workflow when large volumes of comments need to be processed in a short space of time. Contact our support team to activate this feature.

Shitstorm Alert

Set an alert if a certain limit of unread comments is exceeded.

Support for government agencies

Swat.io provides the framework required by X for government agencies.

Data storage

1 Year

2 Years

Unlimited

Full permission levels

Full, Full for assigned tickets, Feedback for assigned tickets and Read Only.

Ticket export

✨ AI Features

AI Create Replies

Use AI to draft replies to messages and comments.

AI hide & read

Have comments automatically hidden or marked as read based on their content.

Unique Swat.io Feature

AI Sentiments

Allow AI to automatically analyze and assign sentiments (positive, negative, or neutral) to incoming comments.

Unique Swat.io Feature

🔐 Security

Servers located in Germany

GDPR-compliant

2-Factor authentication

Priority Support

🚨 Notifications

In-App

Daily calendar

Email notifications

Out of office

📊 Analytics

Community comments

Track data for the total number of received comments and messages, hidden comments, deleted comments, and your responses.

Community mood

Analysis of community sentiments

People

Mini CRM - An overview of all the community members who have already interacted with you. You can store additional information in these member profiles, tag them and link associated profiles.

⛑️ Support

Standard Support

Support: Mon – Fri 8 am – 6 pm CE(S)T

Priority Support

Priority support, 7 days/week (8 am – 8 pm CE(S)T)

Helpcenter

Chat

Phone

On-demand Video Tutorials

Experience simple social media management with Swat.io

Find the right plan for your needs, pick the Inbox add-on and simplify social media in all areas!

Choose your plan now & get started

Try it free for 21 days
No payment information required
No automatic renewal

Lisa Stadler, Social Media and Community Manager

Read the success story now

4.5 of 5

Our customers trust Swat.io. Here's what they’re saying about us.

Cross-Channel Inquiry Responses.

A social media inbox tool that satisfies you and your users: take the stress out of your working day with more time to build relationships with your community.

Find out more Try it for free

Try it free for 21 days
No payment information required
No automatic renewal

Swat.io Inbox

Inbox Zero at Your Fingertips

A Relationship With Your Community Requires Structure

Made by Social Media Professionals, for Social Media Professionals

More Time for Efficient Communication

One Ticket Inbox for All Channels

Assigning Tickets and Internal Coordination

Ticket Log for 100% Transparency

User-Defined Reply Templates

Automation for Routine Tasks

Analyzing Team Performance and Your Community