The Social Media Tool for Retail and E-Commerce

Social Media Communication That Works for You

Are stress, chaos and quality issues getting in the way of your social media management? Our social media management tools give you everything you need to flawlessly coordinate your social media marketing activities and work together with your team.

Brick-and-Mortar Retail

Whether you’re a small specialist retailer or a major department stores – you’re dedicated to providing everything your customers need. Bring this approach to social media and build a loyal online community.

Retail Chains and Wholesalers

You have a reputation as a reliable partner for individual and corporate clients alike. Use social media to boost your online image! With the right social media tool, you can bring together a wide range of different outlets and departments.

Shopping Malls and Arcades

You bring major brands and specialist retailers together under one roof – and create places people like to spend their leisure time. Use social media to interact with visitors and enhance their experience in your shopping center.

Online Retail

You build relationships with your customers in the digital realm. Your virtual doors are open 24/7 and you offer a top-class online shopping experience. Use social media to boost trust in your brand and make even more sales.

Made by Social Media Professionals, for Social Media Professionals

We've been focusing on the demands of professional social media teams since 2010. From single-person companies to international corporate groups, every organization needs to have clarity and control in order to free up more time for important social media management tasks. Over 30,000 users currently rely on our expertise.

Tap Into the Potential of Social Media as a Sales Channel

Social media is the perfect tool to showcase your products and promote sales. Use social selling to your benefit and set up a sales funnel that makes your social media offering irresistible. Swat.io’s features will help. Collaborate with your team to create compelling content. Use tried-and-tested workflows to save time and structure the alignment process. By addressing a specific target group, you can show your brand and products to precisely the right people on social media.

Offering Better Social Media Customer Service

Satisfy your customers. The central Swat.io Inbox helps you answer comments and messages from all your channels more quickly and easily than ever before. Never miss another message and boost your community’s interactions with a focused approach. The internal teamwork tools in Swat.io make it easy to ask colleagues for help with a tricky queries. Assign tickets to other team members, open conversations with internal comments and forward tickets to external stakeholders via email. Effective customer service has never been easier!

Teamwork Makes the Dream Work – Whatever the Size

For effective social media management, you need the help of your team. In Swat.io, you can generate creative content collaboratively and offer a focused response to customer inquiries. Our comprehensive roles and permissions system allows you to organize work within large teams. Manage channels for multiple branches or countries in one place and create coherent content planning. Collect feedback from other departments or locations with ease.

Analyze All Your Social Media in One Place

Say goodbye to time-consuming switching between channels: Swat.io allows you to analyze all your social media channels in one shared area. You can check out post performance and obtain community growth forecasts at a glance. Use the tag system to organize and evaluate campaigns. Statistics on the posts you’ve created and tickets you’ve processed give you more insight into your team’s performance. The integrated customer relationship management system also helps you track all your communication with individual users.

Our Offer

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Features You’ll Love

Simple, Time-Saving Processes

Use single tool for all your social media management. Plan and publish content, interact with your community and analyze your achievements.

Collaborative Tools and Internal Communication

Plan your content in collaboration with your team. Use internal notes on posts and tickets to coordinate with your colleagues. Our integrated approval processes make teamwork effortless.

Cross-Platform Success Measurement

Use cross-platform social media reporting to measure your success on every channel. The integrated customer relationship management system lets you view all the points of contact with a customer.

Social Media Customer Service Made Simple

Use our central ticket inbox to work through all your inquiries, comments, messages and mentions in a clear and easy-to-use interface. Minimize response times and never miss a message on social media again!

Centralized Management of All Your Channels

Manage all your channels in a central tool and keep track of all the action with ease. Swat.io supports Facebook, Twitter, Instagram, LinkedIn, YouTube, WhatsApp, Pinterest, TikTok, and Google My Business.

Roles and Permissions

Assign roles and permissions to map out team structures, no matter how complex. It’s ideal for bringing together international teams or a large network of branches for social media management.

Ruth Luttmannsberger, Social Media Manager

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4.5 of 5

Our customers trust Swat.io. Here's what they’re saying about us.

Clear Editorial Planning for Your Team.

A social media tool that satisfies you and your users: take the stress out of your working day with more time to generate creative content and campaigns.

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Social Media Management for Retail & E-Commerce