In social customer service as well as community management the same questions will inevitably come up again and again. Typing the same reply every time is tiring and time-consuming routine […]
Wow! My last announcement covering our recent improvements of the Swat.io Ticket Inbox is only two weeks old, yet I’m following up with more happy news for community managers today! And it’s […]
“Time flies by when you’re having fun (developing new Swat.io features)!” That’s what I keep hearing from our development team after an exceptionally busy autumn, focusing on various significant improvements on the […]
Community Management for YouTube Channels Building a tool that’s helping you to provide great customer service & community management is at the core of our mission. Keeping track of all […]
The most valuable social media management tips as we step into 2015 New Year’s Eve is over. January is also over. Has social media taught us anything in the first […]
Can Social Media Community Management make the difference between a happy customer and an unhappy one?
Social Media community management can be a nightmare, especially when you’re handling multiple Social Media accounts for several clients with a small team...