Facebook groups are still criminally neglected in social media marketing. In some respects, they can already do more than the classic “fan page”. Apart from that, Mark Zuckerberg and his […]
In social customer service as well as community management the same questions will inevitably come up again and again. Typing the same reply every time is tiring and time-consuming routine […]
You want your website visitors to have an intuitive and convenient option to contact you? A contact widget removes hurdles and facilitates communication for both sides. It thus supports customer […]
Wow! My last announcement covering our recent improvements of the Swat.io Ticket Inbox is only two weeks old, yet I’m following up with more happy news for community managers today! And it’s […]
“Time flies by when you’re having fun (developing new Swat.io features)!” That’s what I keep hearing from our development team after an exceptionally busy autumn, focusing on various significant improvements on the […]
Community Management for YouTube Channels Building a tool that’s helping you to provide great customer service & community management is at the core of our mission. Keeping track of all […]
Real-time conversations can be crucial to a company’s success on social media. Visitors want information as fast as possible. In most cases, they want them right now. Your organization’s reaction time […]
The most valuable social media management tips as we step into 2015 New Year’s Eve is over. January is also over. Has social media taught us anything in the first […]
Can Social Media Community Management make the difference between a happy customer and an unhappy one?
Social Media community management can be a nightmare, especially when you’re handling multiple Social Media accounts for several clients with a small team...