As part of our recently launched eBook about Chatbots, Conversational UI and the Future of Online Interaction, we interviewed Thomas Schranz, Co-founder and CEO of Blossom. Read his interview below and […]
It has only been a few months since Facebook launched its Bots for Messenger platform, and companies have already started to develop thousands of chatbots in various fields. Customer service […]
The Future of Customer Service Could Be Tightly Connected to Virtual Reality Email and phone have long been the main pillars of customer service, but emerging technologies are determining companies […]
A week ago, we discussed how Uber, Google and Booking changed the game of customer service. You can read that story here. Now, we continue our approach to great customer […]
Customer Support. Have You Ever Wondered Where it All Began? Image Source: Pixabay Everything began with trade, which was figured out by humans very early on. By 3000 B.C, humans […]
Can Social Media Community Management make the difference between a happy customer and an unhappy one?
Effective social media management can narrow the gap between companies and customers. According to a 2014 study performed by CTS, 8 out of 10 people cancel contracts on account of […]
Fast food chains are huge companies with thousands, even millions of customers. This means that, every minute, they are dealing with the challenge of providing immediate responses to their clients’ questions and complaints. Are they good at using social media to provide an efficient customer support? Some are doing a great job, whereas others have still a long way to go.