More than 5 Million Fans across 100 Channels: FOCUS Online and Swat.io – a success story
FOCUS Online has been using Swat.io successfully for years. We analyse the most effective posts and receive insider tips in an interview.
#Customers
Marcelo Namura, Bold (Brazil): “Our team’s efforts could change consumers’ lives”
If you’re reading this in English, then you might not even know that Swat.io is pretty big in Brasil. In fact, just this week we launched our Portuguese landing page! […]
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Emanuel Tiefenthaler, D/UNIT (Germany): “Reply to every single user comment.”
In our 4th round of Swat.io agency interviews we’ve taken a little trip to Munich to meet Emanuel Tiefenthaler from D/Unit, an agency specializing in digital sports marketing. However, the agency’s portfolio also sports some […]
Florian Deinhamer, bluforce group (Austria): “It’s important to put strategy first and define clear goals.”
Between you and us – we’re quite proud that our social media management tool Swat.io is being used by digital and marketing agencies all around the world. However, after our interviews with social media […]
Bruno Maia, 14.ag (Brazil): “It is all about planning before creating.”
Working in a content agency is never easy. Founding one and being head of creative content is even more challenging. Every client is different, has different needs and expectations and […]
Shaneel Simpson, CGR Communications (Jamaica): “Become super organized and learn to live in a super dynamic environment.”
Many believe that the position of Social Media Manager in an agency can be risky business. And it is! Handling social media can be very overwhelming, to the point where […]
How Mobile Operators do Customer Support on Social Media
Effective social media management can narrow the gap between companies and customers. According to a 2014 study performed by CTS, 8 out of 10 people cancel contracts on account of […]
Better Customer Support with our Ticket Inbox 2.1
Just after relaunching the Ticket Inbox – Swat.io’s social customer support hub – a few months ago, we immediately started to think about further improvements to this crucial part of our product. We tracked your […]