#WhatsApp

WhatsApp Business – The Complete Guide for Getting Started

Messengers have long played a central role in private communication, with providers  increasingly targeting companies. With its Business App, WhatsApp wants to make it easier for small and local companies […]

Messenger Apps: More Social Media Success Even with Less Reach

Sending a newsletter via WhatsApp – bet it’s something you’ve never thought of, right? There you feel like many social media managers in German companies. Although it sounds odd, all predictions suggest […]

Launch: The All-New Swat.io Composer!

It’s been a while since we’ve had some major announcement on product updates here on the blog (we regularly post smaller improvements on Facebook, Twitter and of course http://status.swat.io). So, you might ask: has […]

How Publishers & News Outlets Use WhatsApp Broadcast Lists

12.06.2019: Update on WhatsApp Broadcasting We are committed to reinforcing the private nature of our platform and keeping users safe from abuse. We recently detailed our on-platform capabilities to identify […]

Using WhatsApp for Social Customer Service

Reaching out to your audience on the most relevant channels can be a struggle, especially nowadays, when people demand instant feedback, simplicity and solid interaction – especially, in terms of […]

Future Social Customer Service Channels – Focus on WhatsApp

What social customer service channels will you be using in the future? Many companies still have work to do regarding social media customer service. They either don’t have a presence […]

Mainstream Channels for Social Media Customer Service

Which channels are a must when it comes to social media customer service? Social media gives businesses a “transparent” effect that no other communication medium can achieve and that can […]